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Challenges in cross cultural communication
Cross cultural communication introduction conclusion
Challenges in cross cultural communication
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The Spirit Catches You and You Fall Down has challenged me to start thinking about different ways to approach cultural barriers. Using the Lee family and Lia as an example, the book identifies the challenges that the family faced over the years and the challenges that the providers experienced as well. As a result, the book highlights the need for cross-cultural communication in medicine, in an attempt to eliminate the barriers faced by both parties. On completing the book, my feelings towards the Lee family changed. Initially I was frustrated because Lia’s parents seemed adamant and unwilling to take care of her, considering the severity of the illness. From a western perspective, children and the elderly are the most vulnerable population and need to be given extra attention and precautions. I shadowed a pharmacists working at a children’s hospital and observed the level of care given to the (pg 271) She also spent some time interviewing the different physicians who took care of Lia, asking them if there was anything that would have been done differently to provide a better outcome. Fadiman evidently wants the reader to understand how cultural difference can become a barrier in providing medical care. Bruce Thowpaou Bliatout who was a Hmong medical administrator provides some measures to improve Hmong healthcare including minimizing blood drawing, allowing shamanic ceremonies in the hospital, involving family and encouraging traditional arts. As difficult as it many be, it is important for providers to understand the cultural difference and try to embrace them. One can only imagine the challenges that the Lee family encourntered from being in a foreign country, speaking a foreign language, having a different perspective of life in general and having a severely sick
There is considerable evidence of the Lee’s having both low print and oral literacy. The Lee’s spoke very little English; they also were illiterate in both English and Hmong (Faidman, 1997). Another contributing factor to their health literacy was their beliefs about medicine. Because of the dissonance between the Lee’s beliefs and the American medical system, it was unclear if the Lee’s fully understood the cause of Lia’s epilepsy or the purpose of her prescribed medication. Their motivation to learn may also have been a factor; they believed they already knew what caused Lia’s epilepsy and what healing she needed. Faidman describes cases of successfully communicating western medical ideals with Hmong people, but Lia’s case is not an example of effective cross-cultural understanding. The Lee’s low level of health literacy severely impacted their ability to successfully understand and administer Lia’s medication, which may have negatively affected her health outcomes. Some strategies to improve communication suggested by Egbert and Nanna (2009) that may have helped the Lee’s include using plain language that is culturally sensitive, spending more time with the patient to ensure understanding, and using a, “...teach-back method, in which patients repeat back to the provider the information they believe they have just
This book addresses one of the common characteristics, and challenges, of health care today: the need to achieve a working knowledge of as many cultures as possible in health care. The Hmong population of Merced, California addresses the collision between Western medicine and holistic healing traditions of the Hmong immigrants, which plays out a common dilemma in western medical centers: the need to integrate modern western medicinal remedies with aspects of cultural that are good for the well-being of the patient, and the belief of the patient’s ability to recuperate. What we see is a clash, or lack of integration in the example of the story thereof. Lia, a Hmong child with a rare form of epilepsy, must enter the western hospital instead of the Laotian forest. In the forest she would seek out herbs to remedy the problems that beset her, but in the west she is forced to enter the western medical hospital without access to those remedies, which provided not only physical but spiritual comfort to those members of the Hmong culture. The herbs that are supposed to fix her spirit in the forest are not available in the western hospital. The Merced County hospital system clashes with Hmong animist traditions.
The absence of cultural competency in some health care providers, lack of community perspective integration in health care facilities, and low quality health care received by women in developing countries.These are the three most pressing health care concerns that need to be addressed in our ever changing world. The first of the issues I’ll be discussing is the lack of cultural competency amongst health care providers, as well as the shortage of education and training in cultural competency. As we all know and see the United States is a racially and ethnically diverse nation which means our health care providers need to be equipped with the necessary education and training to be able to provide for diverse populations. As an East African
Share the story of The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures.
Advocating for diverse patients is important. In this paper I will be discuss a personal ethical dilemma in which I have encountered. I will give an objective interpretation of both my side as well as my patient’s side of the dilemma. Then I will describe the conflicting values and beliefs that I and the patient had. Then I will give the information I was lacking concerning the patient’s culture. Lastly, I will define culturally congruent care.
Though Lia’s parents and her doctors wanted the best for her, the above barriers were creating a hindrance to her treatment. They both were not understanding each other and the interpreter was also not there, doctors wanted to transfer her to another best hospital because they were not getting with her disease but her parents misunderstood the situation and thought they were shifting her for their own benefit. In expansion to these convictions, Hmong likewise have numerous traditions and folks that are negotiated by those of the American standard and therapeutic groups; for instance, some Hmong customarily perform custom creature sacrifice and in view of extremely particular entombment customs and the alarm of every human's numerous souls potentially getting away from, the accepted Hmong convictions don't consider anybody experiencing obtrusive restorative surgery. The Hmong medicinal framework is dependent upon nature-based hypothesis that lets life stream as it may be, while the western restorative framework is dependent upon the modernized humanism-based medicinal science. So when Lia was dealt with by the American specialist with western pharmaceutical, Lia's guardians don't concur with them....
In conclusion, three things could have solved the cross-cultural problems between the Hmong and the American doctors. The doctors should have had more compassion toward the Hmong people, who have been discriminated and put down for very many years. They should have been more understanding toward the Hmong's belief and worked with and not undermine it. Lastly to compromise in all aspects in a relationship no matter what kind is a two way street, and if one party does not respect the other then the feeling will be reciprocated. You have to come to a middle ground or everything will fall apart like in Lia's case.
All informants and sources are listed according to the chapters in which they contributed. Her major helpers, such as her interpreter, the Lees, the doctors who treated Lia, and a few others, have a special thanks from the author at the beginning of this section. Fadiman consulted a vast array of sources from both perspectives of Lia’s story. She also read nearly all of the available literature about the Hmong at that time, which admittedly was not abundant compared to now. Overall, those she spoke to seemed to be open and willing to talk about what had happened. The doctors freely admitted mistakes they made or may have made, and showed an interest in learning where they went wrong so that they could avoid any future
L. and his family are experiencing the dying process and final days of his illness (Matzo & Sherman, 2015). Asian culture values collectivism— putting the needs of family and community over the needs of the individual (Hays & Erford, 2014). This seems to be the case with Mr. L. Although Mr. L. is weak and having difficulty eating, when asked how he feels he reports feeling fine. Additionally, Chinese culture holds the value that sadness and grief are kept private because a person’s dying thoughts influence end of life behavior, ultimately determining the cycle of life, death, and rebirth (Matzo & Sherman, 2015). Mr. L. demonstrates these values, keeping his emotions private and doesn’t complain about pain or discomfort. Mr. L. has not been told of his diagnosis or prognosis. In Asian cultures, dying patients are not told of their terminal illnesses because discussing end of life can lead to hopelessness. Additionally, in Chinese culture, the eldest male is responsible for decision-making (Matzo & Sherman). As Mr. L. can no longer make decisions, his oldest son would be responsible for deciding matters for the family. Furthermore, there appears to be an element of secrecy and lack of communication between the eldest son, mother, and youngest son. The eldest son and mother continue to encourage Mr. L. to eat when it causes aspiration. The younger son,
The two Hmong cultural values that were demonstrated by the Lee family are portrayed by their belief and view about the cause and method of cure for an illness. The Lee family comes from a culture that believes in holistic healing. They have an animalistic view about health and medicine. For instance an epileptic is seen as someone who has been chosen to be a healer. Most Hmong epileptic are shamans, therefore even though the Lee’s wish that their daughter’s illness will be cured, they also have a mixture of pride because “although shamanism is an arduous calling that require years of training with a master in order to learn the ritual techniques and chants, it confers an enormous amount of social status in the community and publicly marks the triv neeh as a person of high moral character since a healing spirit will never choose a no account host” (Fadiman,1997, p.21). It is not surprising that their view about health is reflected mostly in their traditional belief in the causes and the cure of an illness. For i...
As part of my Culture, Health and Illness class, I undertook a critical analysis of the book “The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures” by Anne Fadiman. This book was published in 1997, and documents the struggle of a Hmong family from Laos in communicating with and understanding the American health system.
...ation could have been improved between doctors and patients in simple ways. Interpreters were used and children went to school and helped translate for family members. These helped communication somewhat, but it wasn’t enough. There may not have been any other way to help, but some people tried to and doctors tried to be patient with the Hmong to understand what they wanted and to make them understand what was going on.
Cultural blindness can lead to misconceptions and the inability to treat patients efficiently. Culture, religion, beliefs, values, social economic standings, education, mentality, morals, and treatment are all different from person to person, community, and groups. These barriers can be overcome by treating each patient as a unique individual and seeking to learn about cultural beliefs and differences, without reservations or pre-judgments but with an open and willing mind. These inhibiting barriers can be crossed through acceptance and commonality can be established. Through Patient-centered communication and attentiveness to the patients’ interpretation, discussion of lifestyle and treatment choices in an open and non-judgmental manner, and understanding of patient views, concerns and information needs can lead to cultural sensitivity and appreciation (Dean, R,
An individual’s culture and belief may significantly impact the type of services they require. In addition, it may affect the time, place, and method in the delivery of health care
Understanding cultural differences not only improves the effectiveness of the treatment the patient receives, it is also help the nurse to prevent negliency of care. It is impostant to maintain a curiosity about each patient no matter how much we know abouth that person's culture.