Crocs: A Value Chain of Success

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Introduction

In 1913 Henry Ford designed and implemented a new strategy to meet the needs of his customers by revolutionizing the automotive industry and manufacturing process. By September 1927, Ford had transformed all steps in the manufacturing process from refining raw materials to final assembly of the automobile which significantly reduced assembly time per vehicle, lowering costs, while increasing productivity (AAM, 2003).

Managing and innovating productivity while understanding the business core competencies is just one way operations management ensures a competitive and differentiation advantage. Since Henry Ford’s innovative processes, many business strategy models have been designed to give customers more value with their purchases of goods or services. The value chain is the latest proven strategy model which consists of a sequence of activities that create and build value while improving an organizations positioning against its competitors (Robbins & Coulter, 2012). Croc’s, Inc. an innovative retail brand footwear company started in 2003 incorporated a value chain strategy which had a dramatic effect on marketplace demands as well as helping lead to dramatic increase in revenues. The purpose of this paper is to analyze Croc’s value chain strategy and how using vertical integration to combine the assembly and distribution process under a single ownership (Khoi, 2007).

Value Chain Strategy

As a new business starting out the leadership at Croc’s understood that success in the footwear is based on customer requirements and driven by demand. The primary product Croc’s sells are shoes made of a closed-cell resin which is called Croslite and offers its wearer high comfort and a near cu...

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