Coyote Community College Case Study

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Recommended: Assignment of balance score card

For Coyote Community College to have a higher level of performance in their activities, it requires a balance score card which function is to focus on the company’s strategy into measure towards the vision of the organization. According to Schneiderman; there are four perspectives of the balance score card:
1. Funder/Financial Perspective:
- Postsecondary education and learning opportunities
- Affordable education
- Programs offering by the college can be transfer to a four year university
- 60 percent of CCC are enroll in at least one remedial course, 75 percent of students attend part time, there 280 full time faculty, 830 part time, 40 administrators, 150 support staff
- Funding for programs and spending over $50,000
- Last 8 years the college has an increasing of students enrolling

2. …show more content…

Innovation and Resources Perspective:
- Innovative teaching methods and delivery systems
- Coyote’s body members provide continuous evaluation and assessment to ensure achieving the purposes of the mission
- Developing online and video programs
- Coyote’s growing, individualized
- Technology-based delivery of educational programs which is targeted to employed adult students with needs for specific skill development
- New technology into traditional classrooms
- Technology mediation
- Distance learning methods

2. How would they be measured?
The perspectives can be measured by the Baldridge Criteria for Performance Excellence. According to the textbook, Managing for Quality and Performance Excellence; there are five types of measures:
•Product and process outcomes: products and services performance related to customer satisfaction.
•Customer-focused outcomes: measures and indicators of process effectiveness, and performance. Like production costs, and market improvement, customer satisfaction and dissatisfaction, customer retention and

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