Connection Problem to The Bilkent University Virtual Private Network

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1. Introduction
There are 15.618 students in Bilkent University [1], including undergraduate students, Master students and PhD students. Currently 4025 students are living in the Bilkent dormitories [2] so 11.261 students live out of Bilkent University. When I conduct an online survey with these Bilkenters, according to survey results, %78.38 of Bilkenters use Bilkent Virtual Private Network from out of Bilkent [3]. This means that 8200 Bilkenters use Virtual Private Network of Bilkent. Also, according to survey results %51.36 of Bilkenters, in other words 4100 people use Bilkent Virtual Private Network in their daily life [4]. Therefore, Bilkent Virtual Private Network has a vital importance for Bilkenters. So that, if any problem occurring to the connection to the Bilkent VPN service, it needs to be solved as soon as possible.
I experienced that when I want to connect to the Bilkent Virtual Private Network, I have connection problems and I conducted a survey to see whether this is common problem or not. I asked the question “Are you have connection problem to the Bilkent VPN server?" the answer is clearly indicates that this problem is not use related problem. It is totally server related problem because %74 of participants votes for "yes" [5]. Since the Bilkent VPN has a vital importance to complete numerous tasks, solving this problem has a direct relation with increasing performance of the Bilkent students. This proposal intends to examine the factors creating a connection problem and investigates possible solutions to change this negative state by taking cost and duration of the implementation into account.

2. Problem definition

2.1 Poor quality servers

The servers which are used for Virtual Private Network services are...

... middle of paper ...

...ector of Bilkent Computer Center, Bilkent Dormitories Administration. Interview. Ankara, Turkey. March 19, 2014
[7] Uğur Ayfer. Director of Bilkent Computer Center, Interview. Ankara, Turkey. March 19, 2014
[8] Vice Chief Executive of Bilkent Computer Center, Bilkent Dormitories Administration. Interview. Ankara, Turkey. March 19, 2014
[9] Bobcares, “Physical Vs Virtual server : Which one should you choose?” http://bobcares.com/blog/virtualization-or-physical-server/#sthash.C0uX5FS7.dpuf” 2011. [Online]. Available: http://bobcares.com/blog/virtualization-or-physical-server/ [Accessed March 23, 2014].
[10] Bobcares, “Physical Vs Virtual server : Which one should you choose?” http://bobcares.com/blog/virtualization-or-physical-server/#sthash.C0uX5FS7.dpuf” 2011. [Online]. Available: http://bobcares.com/blog/virtualization-or-physical-server/ [Accessed March 23, 2014].

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