A Collaborative Approach to Quality Improvements
Introduction
Patient satisfaction determines the approach for quality improvement in health care. With this in mind, hospital administrators must put a plan in place to address the organizational culture to embrace quality improvement while keeping up with demands to improve health care delivery. This paper addresses a collaborative approach to accelerate the pace of quality improvements by using management skills from a collaborative leadership, and implementing a quality improvement program to improve health care delivery. The paper also provides an example of how Baylor Health Care System (BHCS) collaborative leadership and education programs changed an organization culture to speed up quality
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For example, total quality management (TQM) does not provide any recommend quality measure tools or methods to speed up the pace for quality improvements (Sadikoglu & Olcay, 2014). It is no longer an issue whether the health care industry should aim for quality, but rather the methods and models used to accelerate quality improvement. Therefore, it is necessary for the leadership to implement a quality improvement program and incorporate different methods and models such as the Plan-Do-Check-Act, (PDCA), Lean, and Six Sigma (Sokovic, Pavletic & Pipan, 2010). Implementing a quality improvement program will not only change the organizational culture, but it will accelerate quality improvement efforts of patients safety and health care …show more content…
Afterward, BHCS created the Institute for Health Care Research and Improvement (IHCRI). In 2001, BHCS formed the Best Care Committee to oversee the operation of the leadership quality improvements program (Haydar, et al., 2009). In 2003, BHCS launched “Accelerating Best Care Baylor” (ABC Baylor) training program. ABC Baylor is a quality improvement program that is designed to teach its hospital’s staff the theory and techniques of rapid-cycle quality improvements (Haydar, et al., 2009). What sets BHCS ABC Baylor quality improvement apart from other quality improvement programs is that ABC Baylor includes the integration of the Institute of Medicine (IOM) principles of STEEEP (Safe, Timely, Effective, Efficient, Equitable, and Patient-Centered) (Haydar, et al.,
SGH has been plagued with patient quality issues, therefore SGH finds itself in a situation which is inherently antithetical to the mission of the hospital. The costs of healthcare continue to rise at an alarming rate, and hospital boards are experiencing increased scrutiny in their ability, and role, in ensuring patient quality (Millar, Freeman, & Mannion, 2015). Many internal actors are involved in patient quality, from the physicians, nurses, pharmacists and IT administrators, creating a complex internal system. When IT projects, such as the CPOE initiative fail, the project team members, and the organization as a whole, may experience negative emotions that impede the ability to learn from the experience (Shepherd, Patzelt, & Wolfe, 2011). The SGH executive management team must refocus the organization on the primary goal of patient
Leaders recognize improving clinical quality will have many benefits for both, residents and the organization. For example, it will benefit residents by improving satisfaction, reducing complications, and improving their quality of life. It will benefit NCH by reducing turnover, improving occupancy rates, attracting top talent, and enhance employee satisfaction (Advancing Excellence in America’s Nursing Homes, n.d.). Increasing professional development opportunities will be key for improving clinical quality. Professional development enhances the clinical staff’s competencies and will decrease turnover, which will enable NHC to experience a greater financial return on their development
With healthcare costs soaring in the United States, there is a continuous movement by hospitals and health systems towards reaching a number of patient and system oriented goals related to higher levels of quality, safety, and cost effectiveness. The Triple Aim captures the essential challenges and opportunities of this time within the U.S. Healthcare system. Formally introduce by the Institute for Healthcare Improvement (IHI) in October 2007, the Triple Aim is theoretical model for optimizing health system performance. The initiative has three components: improving the patient experience of care (including quality and satisfaction), improving the health of populations, and reducing the per capita costs of health care (Berwick,
If I was to become the CEO of a large health care organization, I would investigate and analyze all the information to determine what needs to be improved within the organization in order to make the best decision for the company. There are three major elements of quality: structure, process, and outcome”(Burns, Bradley, & Weiner, 2011, pg 251). One way to improve the quality of care in my organization is to be passionate and excited about the engagement of consumers. The patients need to be able to have access to the right information to educate themselves about their health care decisions. If they are active working with the physicians it can reduce emergency hospital visits and improve treatment and quality of life that is associated with different chronic diseases (Aulbach, 2015). As for my staff, I would ensure that they have all the equipment as well as the
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
The book outlines the important steps that make up the Quality Improvement (QI) processes. First you must identify the needs that are most important. Second a multidisciplinary team must be put together to review the needs that have been identified. Third data must be collected to assess the current situation being evaluated. The fourth step should be to create goals and quality indicators that can be assessed and evaluated. The fifth step is where you develop and place into practice the plan to achieve the desired outcome/ goals. Lastly data must be collected to assess the effectiveness in the change of practice, and to see of all goals have been met.
The Joint Commission provides one single authority on all official evaluation and measurement of patient care in both acute and ambulatory facilities. This is a big advantage for the facilities that must continuously meet their rigorous requirements to maintain accreditation. They learn what the Joint Commission specifically wants and works hard to set plans to achieve or exceed their standard. In “2014, the Joint Commission’s Annual Report, which documents health care quality improvement in U.S. hospitals, shows significant gains in hospital quality performance” (The Joint Commission, 2015, p. C4).
In the healthcare system, quality is a major driving compartment for patient outcomes. The quality of care reflects the outcomes in a patient’s care. According to Feeley, Fly, Walters and Burke (2010), “quality equ...
Quality improvement (QI) involves the regular and constant actions that enable measurable improvement in health care. QI results in enhanced health services, organizational efficiency, quality and safe care to patients, and desired health outcomes for individuals and patient populations (U. S. Department of Health and Human Service, 2011). A successful quality improvement program is patient-centered, a collaboration of teams, and uses data in systems. QI helps to develop a culture of excellence in nursing, identify and prioritize areas of improvement, promote communication and collaboration, collect and analyze data, and encourage continuous evaluation of systems and processes (American Academy
Good leadership, fostering a culture of change and safety, team work are essential in implementing quality improvement and risk management in the organization. Leaders and the governing body must demonstrate commitment to the processes and define their expectations for all stakeholders. Leadership team should make sure that the team’s attention is focused on the core business of the organization, which is to provide care and treat patients in a safe and high quality clinical environment. There are different tools that can be used for quality improvement that also applies to analyzing risk issues. These are measurement of quality, benchmarking, RCA, FMECA, and so
Maintenance and promotion of quality improvement initiatives are essential for the successful growth and development of the health care industry. Nurses are key to all quality improvement initiatives as they are in the frontlines and have the most contact with the healthcare consumers. Therefore, nursing professionals are good at putting in their valuable inputs for quality improvement efforts. On a daily basis nursing professionals strive to deliver safe, efficient, effective, patient-centered care in a timely manner. With the growth and development in the health care industry, there is an increased need to provide competent and high quality services. Nurses are equipped with distinctive proficiency required for delivery of patient care
High standards of care are expected by patients and families regarding any type of health care. Creating a culture of excellence within an organization is needed to increase patient satisfaction and improve patient outcomes. This paper will examine a hospital that is creating a culture of excellence within the organization to ensure theses outcome. Committees within the organization have been implemented to examine all aspects of the hospital, and its operations to receive input to create change. This corporation is implementing high standards of care and practice that provide a culture of excellence. Reviewing current articles to understand what defines excellence, and the importance it has on an organizations. This paper will also summarize and analyze the interview of a unit manager involved with implementing a culture of excellence. Also this author will discuss nursing theories and standard of practice that lead to the evaluation of this particular topic. This paper will also look at how the author’s journey through the bachelors program has changed her nursing profession, and the opportunities it will open in the future.
Health care provides multiple factors to determine the quality and ensure the safety to examine the change practices which increase challenges for patients. The patient actively engages the development of evidences based on critical knowledge and core health care system strength. To achieve the goal of health care to safe patient by providing quality services throughout their leadership role. Quality management provides a specific framework to considered the successful implementation for the risk management and improve the programs where participation need to share experiences. The governing body demonstrates that commitment process of all stakeholders for sufficient management resources for effective mitigation. Quality of system increase patients and will helpful for people and employees to achiev...
Shepard, M. (2009, August). Improving quality and value in the u.s. health care system. Retrieved from http://www.brookings.edu/research/reports/2009/08/21-bpc-qualityreport
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].