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While the economy withers, there is a new fast food company that grew a little over 20% in the last year. The Chipotle Mexican Grill is a growing fast food chain. Chipotle offers a new fast food experience. Tasty. Hip. Fresh. This is a place with a promise of “food with integrity”. As I walked into Chipotle the venue looked modern and new. There were tables around the room and bar tables with round stools located along the back wall. Chipotle is very compact and not a good place for big groups. Every time I walk into Chipotle there is traffic inside as the line snakes around the restaurant The menu is concise and easy to understand: burrito bowl, burrito, soft or crispy tacos, chips and guacamole, salad, and choice of beans, and meats,
period. As it was my turn to order, I ordered Chipotles signature dish: the burrito. The burrito included rice, beans, cheese, veggies, and some guacamole. It costs extra 1.90. I also got an order of the “Chips & Guac”. The manners of the Chipotle staff were professional and likable. I received my food and I navigated around the restaurant trying to find an open seat. It took a while, but atlas I found one. I tasted the warmness of the burrito as I took a bite. The “guac” blends in well. It’s creamy and rich with flavor. Is a scoop of decent guacamole worth nearly two dollars? Yeah, I would say so. There's plenty of other action in the burrito besides the ”guac”. Like, the spiciness and mushiness of the beans, the dryness of the cheese, the softness and the tang of lime in the rice. The tortilla also did its job: holding everything together. Now it was time to move on to my “Chips & Guacamole”. The very fried yet fresh tortilla chips were crisp and with a hint of salt. The "guac" tasted the same and wasn’t obscured by excessive flavor of the salsa. I have been to Mexico, so I know what a "true" burrito and Mexican food tastes like. I am glad to say, Chipotle, sort-of, got the right idea.
Chipotle is classified in the restaurant industry as fast casual, a combination of the quick serve and the casual dining segments. Fast casual restaurants have the following attributes: high quality foods, upscale atmosphere, higher check averages between $7-$11, and pay at the counter (What exactly is fast casual?, 2008).
Customers arrive at the first station and wait in line to be served next. First, customers can choose from an option of rice bowl, taco or burrito in the first station. Then, customers continue down the line and choose between brown rice and white rice along with the choice of beans, fajita veggies, and different meats. Next, the food moves to the third station. Customers can choose among different salsa, cream, lettuce, guacamole, and cheese to add to their food. Last, customers can pay their food by cash or credit card and add drinks in their meals. After customers make payments, they can get a cup of drinks, choose from soda, lemonade, water and iced tea from soda machines, which are next to server stations. Since Chipotle's menu is very simple, customers usually do not take a long time thinking what they want to order. Thus, this design improves the efficiency of the ordering process. In addition, the continuous supply of pre-preparation of essential items, such as different salsa, from their kitchen also maintain the smooth flow of the ordering process.
My expectation before I’ve ever walked into a chipotle was that it was just some other Mexican grill restaurant and it wasn’t worth my time. When I actually went there and felt the vibe and tasted their food I was blown away. It was the best thing I’ve ever gotten. Trying the barbacoa is the best thing I’ve done so far in my life. Chipotle is a great experience because you don’t feel like you’re just going to another same fast food place. You can actually sit down and take some time out of your day to just relax and take a breather while eating some delicious food. Every time I go to chipotle, I experience nothing but good things.
Because Chipotle has to pay higher prices for their company’s items such as the avocados and package than its competitors. According to the MarketLine articles about Chipotle Mexican Grill, Inc., "For instance, an average meal at Chipotle is the range of about $8, Whereas its competitors such as McDonalds, Taco Bell and KFC has options such as Value menus that start from even $1." Chipotle food is expensive because they have the best quality ingredients that are not common such as the avocados for their competitors. But Chipotle 's competitors are getting more sales revenues of their menu items because with one dollar to can buy a meal for a
Their ability to encourage healthy eating, decrease service wait time and increase customer appreciation is the reason their sales has increase year after year. Once a small one-unit operation in Denver has now grown to a billion-dollar corporation. Chipotle food maximizes on quality and customers understand that quality comes with a price. For such a very limited menu, Chipotle cost more than most of their competitors operating in the same sector but it’s not unreasonable.
With a unique appeal, a healthy and delicious product, and a powerful social message that made our target customers feel great about eating Chipotle over more traditional fast food, we have pioneered the fast-casual restaurant model our customers admire. Furthermore, our food sourcing is a rewardable effort and it is what we and our customers respect.
Such factors may include threat of new entrants, power of suppliers, power of buyers, product substitution, and the intensity of rivalry among competitors (Hitt, Ireland, & Hoskisson, 2013). Since Chipotle was opened in 1990, they have already become a well-established company within the industry. In order for Chipotle to continue having a competitive edge in the market, they must heavily compete with companies or restaurants such as Qdoba that offer a wider variety of menu options for lower prices. Chipotle directly works with suppliers, usually in local areas, to permit more competitive prices to buy their products. Since Chipotle focuses so greatly on product quality, the supplier’s power plays an enormous role in Chipotle’s ability to obtain their raw
When Chipotle first opened in 1993, the goal was to serve quality food fast, but not be considered “fast food.” To avoid falling under the fast food stigma, Chipotle strives to find the best ingredients with respect to animals, farmers, and the environment. In order to achieve these goals, Chipotle has created a matrix organizational structure that is divisional by location and functional by authority. Chipotle recently expanded internationally to the United Kingdom, Germany, and France, each following strict guidelines assigned by corporate employees from their headquarters in Denver, Colorado. Similarly, each location is functionally organized according to authority: regional manager, district manager, store manager, assistant manager, and
Chipotle has grown to become a leader in the fast food arena. According to Our Company,
Chipotle Mexican grill has transformed the way people think about fast-food through delivering exceptional Mexican dining experiences to its guests and providing a simple menu of organic ingredients, quick service and at a low cost. More than just a great experience, they have created a lifestyle where people have the pleasure of eating good and healthy.
Overall, Chipotle has a good idea of their customer segmentation and how to position their brand. Even with their issues recently, Chipotle has continued to gain back their loyal customer base and keep their products relevant in the millennial sphere.
Chipotle restuarants have had norovirus and E. coli outbreaks. They have been given a subpoena and the FDA is investigating the situation. Chipotle seems to be handling the ordeal well. The article thinks that at this point in time the public cares most about how Chipotle (and other restaurants in that predicament) handle the whole ordeal.
Chipotle is continuing to stay ahead of the curve and putting their focus now on the sustainability and farm to table concepts that are continuing to gain in popularity.
This setup provides the capability to serve over 200 people per hour. Employees are cross-trained to be able to perform more than one job duty which helps both the restaurant and the customer experience during peak times (Gamble, Peteraf, & Thompson, Jr., 2015). Chipotle is not just focused on creating a great experience for their customers, they also strive for a positive work environment. Providing fast-tracked advancement opportunities for those who prove their commitment to the organization and want a long-term career at Chipotle Mexican Grill. Financial and Operating
One’s personal possessions usually have value to them because they are something that a person can truly claim as his or her own. The most desirable and most valuable possession would naturally be love. With love some, but not all, desire material possessions. Last, everyone desires security to complete the last piece of the puzzle.