Case Study: Mini Mart: A Case On Control

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Mini Mart: A Case on Control Mini Mart is a small-scale grocery store situated beside a wet market. It was established two years ago by Lucinda Reyes, 52, who wanted to put up a business to relieve her boredom. Prior to opening the business she had been living alone. The initial capital was given to her by her only son, Adolfo, who was too busy with his career as an architect to help his mother out with the store. Aling Lucy’s store carries a variety of non-perishables such as canned / packaged food items, toiletries and other common household consumables. There are three similar establishments around the area. Aling Lucy’s store, however, is closest to the wet market therefore she gets decent business from shoppers who like the convenience. …show more content…

When customers come up to the cashier, their purchases are manually logged into an old cash register that the son, Adolfo, had bought secondhand. They also had no CCTV cameras or security guards because these were thought to be a waste given that they were only a small store. This method has worked well enough for the past two years because the owner was always at the store watching her employees. Recently, however, Aling Lucy has only been able to go to the store at the end of the day to collect the money and record their sales. This is because she had to babysit her grandchildren while their mother was confined at the hospital. One day, Aling Lucy started to notice that sales were going down even though it was Christmas season. The fish vendor near her store had also reported that the employees were slacking off. They would often be seen talking on their phones and neglecting their work or entertaining guys who enter the store just to flirt. Aling Lucy had left the store to the care of her young employees because she trusted them. She knew their parents and she did not have reason to complain about their work

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