Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Customer service job description
Importance of compensation to employees e
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Customer service job description
Course: C236: Compensation and Benefits
Assessment Code: XYT Task 1
Student Name: Nicole Turner
Student ID: 000333688
Date:
Student Mentor Name: Jerry Zermeno
A1: Create a job description (suggested length of 2–3 paragraphs) for each position listed in the attached “Yellow Leaf Software Solutions’ Benefit Portfolio.”
Job Title: Software Developer
Reports to: Software Development Manager
Job Purpose: Design, Install, test, document, maintain and debug software.
Job Duties: Analyze needs, write programs, Maintain systems, Update and expand existing programs, test code.
Qualifications:
BA/BS Degree in Computer Science
5-7 Years relevant experience
Fluent in one or more development languages
Expertise in current hardware and software
Critical
…show more content…
Job Duties: Identify and contact prospective customers, help customers select product, negotiate price, prepare contracts, follow up with customer ensuring they are satisfied with purchase
Qualifications:
BA/BS Degree
1 year sales experience
Strong Customer Service Skills
Strong Communication Skills
Detail Oriented
Self Confidence
Job Title: Customer Service Representative
Reports to: Customer Service Manager
Job Purpose: Answer customer questions and endeavor to solve complaints.
Job Duties: Take orders, Listen to customer complaints and questions and provide answers and solutions, provide product information, maintain and review or modify customer accounts, process returns,
Qualifications:
1 year experience
High School Diploma
Strong Customer Service Skills
Strong Communication Skills
Detail Oriented
Patient
Job Title: Administrative Assistant
Reports to: Office Manager
Job Purpose: Support management and ensure daily office operations
Job Duties: Answer phones, maintain calendar, process mail, maintain database, travel arrangements
…show more content…
There is moderate degree of decision making is required. Basic computer skills required. Advanced education and training not required. Must have the ability to work independently with minimal supervision.
A4: Compensation Survey
A4a - A4ai: 3 Competitors: Identify 2–3 competitors from the compensation survey. Summarize the competitors from part A4a based upon industry, size, and union status.
A4b. Benchmark Jobs: Identify one benchmark job for each position in your structure from part A2 using benchmark job descriptions.
A4c. Pay Grades and Ranges: Create pay grades and ranges for each position listed in the attached “Yellow Leaf Software Solutions’ Benefit Portfolio” by integrating external and internal compensation information.
A4d -A4di: Two Recommended Changes to the Pay Grades and Ranges
Provide two recommendations regarding the decisions made for each job structure. Justify each of your recommendations from part A4d.
Software Developer: Base salary increase of at least $30,000. The amount is low for the area and Software Developer jobs are in high demand and in order to hire qualified people, they will have to pay what other companies are willing to pay.
Marketing Specialist: Base salary increase of at least $18,000 to meet the area’s salaries being
“To make your company competitive and attractive to job candidates you have to offer an exceptional total benefits package” (Obringer, 2003, para.1). This is especially true in the current economic environment. The employee’s needs are changing so businesses are having to rethink their compensation and benefits packages. The home improvement industry is no exception to this phenomenon. Companies like Ace Hardware, Lowes Home Improvement, and The Home Depot have had to adapt their benefits packages to stay competitive in an industry with an ever-changing employee demographic. The following pages will include a comparison of all the benefits offered by Ace Hardware, Lowes Home Improvement, and The Home Depot, as well as, a glimpse into whether or not their strategies seem to have been successful. The majority of the benefits are available to all employees, but some of them are only available to corporate team members. To make sure that all of the available benefits are covered and for comparisons sake, the focus of this report will be on the corporate level of benefits. Also due to the wide salary ranges between low level employees and corporate employees, this report will not focus on salaries.
Medical assistants typically graduate from postsecondary education programs, and employers may prefer to hire assistants who have completed these programs. Programs for medical assisting are available from community colleges, vocational schools, technical schools, and universities and take about 1 year to c...
As medical assistants we are trained in both clinical and administrative duties, which is a unique skill, and sets us apart from other healthcare professionals. Administrative duties include tasks such as answering telephones, greeting patients, appointment scheduling, and arranging hospital admissions and laboratory services. Clinical duties include responsibilities such as taking medical histories, educating patients on any medical procedures, drawing blood, collecting specimens, and assisting the physician during exams. Because of the growing demand and extensive training of medical assistants, there is never a problem finding work in hospitals, clinics, or private doctors’ offices. (American Association of Medical Assistants, What is a Medical
Her main responsibilities, and duties include overseeing the day to day operations of the branch, providing support and guidance for the branch staff, visiting local businesses to try and grow her branch, approving, and not approving loans her lending staff requests for their members, training new hires, helping members and reporting daily, weekly, and monthly on various aspects of banking.
A software engineer, simply put, is a well trained and versatile engineer. Software engineers are different from programmers, though, in many ways. Software engineers are trained and versed in the true discipline of any engineer and are capable of creating software and new technology. Software engineers design, create, test, and perfect new technology to be used in the world today. Software engineers are capable of creating and building robots, computers, and revolutionary technology. A software engineer is someone who is absorbed in developing computer software and technologies. They analyse prefabricated software and even create new software, personalized software for individual clients. A software engineer uses mathematical formulas and
There are many educational requirements for this field. Credentials include, human resources in healthcare administration, leadership and ethics in healthcare
Determine the Compensation Level: Although Susan’s plan to “just do what her competitors are doing” (Nelson Education, 2013) may not have been the best approach to follow, it is in The Fit Stop’s best interest to match their compensation policy to those business’s similar to them. There is no need for The Fit Stop to lead with the best compensation options around, but lagging with the compensation could repel employees and could push them towards working for a competitor. Evaluate the Proposed Strategy: Affordability of these theoretical applications is not obtainable within the first couple of years of business.
middle of paper ... ...in keeping the wheels of the business. The maintenances of the company equipments etc. They also acts as a help support of the company, this means if there is any enquiry by the customers, the customers will ring the helpdesk support and complain about the products or any information that the customers need will be provided by the this department. About the complains, these complains will be transfer to the research and development department to make the product better or to fix the problem the consumer having.
Discuss the various purposes and uses of Job Analysis. Briefly explain the reasons why Job Analysis is regarded as a powerful, relevant, and useful personnel instrument. Fully discuss Information Collection Methods for conducting useful and relevant Job Analysis.
Computer software engineers use the basics and techniques of computer science, engineering, and mathematical analysis to the design, development, testing, and evaluation of the software and systems that enable computers to perform their many different tasks. According to the Bureau of Labor Statistics, computer software engineers are projected to be one of the fastest growing occupations over the 2002–12 period. Starting salaries for computer engineers with a bachelor's degree can be higher than salaries of bachelor's degree graduates in many other occupations. What are the duties of a computer software engineer? Testing and verifying ongoing designs Designing and developing software Project managing & Where can I find computer software engineering training? Most employers would like to hire people who have at least a bachelor’s degree in computer science, systems software engineering or computer information systems with knowledge of, and experience with, a variety of computer systems and technologies.
8 PERSONAL SUMMARY A highly motivated and experienced customer service with six years in a variety of customer support departments. In addition, I have been successfully combined study, work, volunteering and extra-curricular activities and I have adaptive characteristics that can be adjusted towards working independently as well as part of a team. Also, I have passion for investigating and a strong desire to continually develop my skills and the capacity to learn new things and absorb information. I’m currently looking for an acceptable position with a company where loyalty, dedication and ability are recognized and rewarded.
To accomplish these objectives, the Holland Enterprise will provide a compensation program that establishes and maintains competitive salary levels within the mark...
-Web Developers The position of Web Developer involves leading custom web development throughout the entire festival life cycle. Developers experience the building custom web sites using their own leadership and programming skills as well as the help of the festival coordinators. Web developers are capable of full cycle project leadership including application architecture, design input, site layout/user interface, database design/programming, and .NET development.
Customer Service means knowing the people who purchase from you and why they do as . Regularly evaluate their needs. Is another season coming up where they have to reorder products or schedule service? Or, then again is it an opportunity to take a gander at making a move for their customers? Remind them. In what manner can your business be an accomplice or partner in helping your customer address issues? Answer that inquiry, and you'll end up noticeably basic.
Job description is a sum up of a job that is in the recruitment, in this description, employees will write down the job title, so applicants will able to understand what the job is about. Also, the department, applicants should know where would they work if they were going to work in that organization. Next i...