Exploring Nordstrom's Fashion and Customer Satisfaction

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Nordstrom’s products are offered in all of their stores nationwide. Nordstrom sells all aspects of fashion (clothing, shoes, and accessories) each can accessorize one another in many different ways. This company sells fashionable and high quality products are promised to benefit the customer. Nordstrom will take back any of their products that either did not end up working out, did not hold up, or they will price adjust if the product went on sale after the purchase. Nordstrom wants all of their customers to be happy with their purchase. Nordstrom would appreciate any customer to contact them with any problems or concerns. Nordstrom’s merchandise is hand selected and taken pride in their store. Nordstrom encourages customer feedback and always tries to follow up for any needed assistance.

Nordstrom has a new collection of cardigans, blouses, t-shirts, jackets, dress pants, and dresses. Nordstrom also has new accessories like jewelry, wallets, handbags, etc. Most of the new …show more content…

As a response to the rough economic climate, it expanded its range of prices. For example, the company introduced an exclusive line of Elie Tahari professional women’s clothing, priced thirty percent lower than Elie Tahari’s main collection. The pricing strategy of offering customers a variety of quality and price points has greatly allowed Nordstrom to remain prominent to its customers throughout different economic cycles. Nordstrom has the ability to consistently be essential to customers rather than only offer a single price and quality point. As a result of this price strategy, customers were able to find attractive products at a price that fit their newly restricted budget better at Nordstrom than at their competitors. Nordstrom fits consumers’ needs that increase customer loyalty and programs such as the Nordstrom Credit card, and Mod card that help keep shoppers during and after the economic

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