British Airways Swipe Card Debacle

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Many companies go through changes along the years whether its building up a workforce or downsizing, companies must have systems in place to deal with the many changes. In taking a look into British Airways (BA) and what occurred from the start of the strike to introduction of the new swipe cards system BA failed to provide answers to employees before implementing the new system. BA reasoning for the new system should have been discussed before implantation to get feedback from the employee and restrictions might occur with the new system. Leaving employees to questions some of BA manger antics such manipulating employee time or swap shifts without asking the employee. BA change caused a domino effect against the employees leading to this strike that would cost BA to lose over 100,000 customers due to negligent of employee/ employer communication.
When implementing any change you must understand employee needs. When employees understand the process and internalize the transition employees are likely to adapt to change. As stated by Moore (2014) “Managing change requires understanding the risks; estimating the resources necessary; and planning contingencies and what must happen before the change can be implemented.” BA force change of the card swipe did not give the employees enough background to help employees understand exactly what the system entailed leaving the employee to consider the move unfair. Leaving employees in the dark can stir up many conclusions as a consultant I would advise BA to map out the change explain the actual details of the system implementation, allowing employees to understand what the change will bring to their day to day routine. Allowing employees the opportunity into change will cause less confusion...

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...changes versus the risks and benefits of stay the same if they’re not yet ready to implement the change Show other people how change will be helpful before expecting them to behave differently.” BA must always plan ahead to avoid any operational delays in future this will not only benefit the company but employees will have trust in their employer as well.

Works Cited

Moore, E. (2014).What Are Change Management Techniques? Retrieved http://www.ehow.com/list_6596790_change-management-techniques_.html
Morin, A. (2014). Change Doesn’t Happen Overnight: It Happens In These Five Stages. Retrieved http://www.forbes.com/sites/amymorin/2014/03/17/change-doesnt-happen-overnight-it-happens-in-these-five-stages/
Thompson, R. (2014). Kotter's 8-Step Change Model Implementing Change Powerfully and Successfully. Retrieved http://www.mindtools.com/pages/article/newPPM_82.htm

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