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Effect of brand on consumer behavior
Effect of brand on consumer behavior
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Brand identification as the psychological connection donating individual, oneness with the brand and experiencing the brand success and failures as their own. The concept of using identification in a social identity theory (Ashforth & Mael 1989) of social justified theory where deification with brand has happen without a required need to interact or a formal ties with a brand or services. Brand identification is supposed to be one of the main sources of relationship development element, between the brand and consumer, as identification with a brand set consumer in to a long-lasting relationship with the brand (Bhattacharya, & Sen 2003). Based on the theory of social identification (Bhattacharya, Rao & Glynn 1995; Stets, & Burke 2000), and …show more content…
When customer identify with specific brand and has emotional attachment they form a psychological attachment and relationship with the brand and try tell those thing of the brand which he/she like and work instinctively to the benefit of the brand (Kuenzel & halliday, 2010). Thomson et al, (2005) argued that brand identification such as brand attachment, brand connection and bond with brand, has strongly predicts the frequency of past and future purchase of the brand. The intense relation and attachment also drives consumer toward the benefit of the brand by purchasing the specific brand. Kuenzel et al. (2010) identify that the brand identification concept is built on social identity theory in which consumer are engaged with the brand and extensively of the brand concept in other self-restraints. Identification based on social identity theory is in core a perception of oneness with a group of persons and make an identity in marketing we can also say that customer make their brand as an identity of their self-mean people identify someone with their brand (Albert et al., 2013). The customers who they uses the brand and they emotionally attached to the brand make the brand their identity, those customer called evangelist.. Stronger brand identification with consumer disposed to emotional attachment in pro-brand activities. Their self as an evangelist with the brand and also with the manufacturer (Bhattacharya &Sen,
The social identity theory is a person’s sense of who they are based on their social
Increasing awareness of a personal and unique identity distinguishes us from the pack. A brand mantra differs from a tagline, explains Guy Kawasaki, as a mantra describes internal business, a standard for a company to abide by. A tagline is for customers and what they can expect to be delivered (Martinuzzi, 2014). John Jantsch, founder of Duct Tape Marketing defines branding "the art of becoming knowable, likable and trustable” (Martinuzzi, 2014). Many specialists on the subject agree that trust building is essential in success. Being honest is one of the top five steps Forbe’s advises when it comes to brand building (Biro, 2013). Some suggestions to follow from, How to Build an Unforgettable Personal Brand (2014) include, making sure customers are provided what is promised, leading with unwavering quality and being consistent in making good on one’s word. The article also warns that the public will assign a default brand if a
In every given business, the name itself portrays different meanings. This serves as the reference point and sometimes the basis of customers on what to expect within the company. Since personality affects product image (Langmeyer & Shank, 1994), the presence of brand helps in the realization of this concept. Traditionally, brand is a symbolic manifestation of all the information connected with a company, product, or service (Nilson, 2003; Olin, 2003). A brand is typically composed of a name, logo, and other visual elements such as images, colors, and icons (Gillooley & Varley, 2001; Laforet & Saunders, 1994)). It is believed that a brand puts an impression to the consumer on what to expect to the product or service being offered (Mere, 1995). In other application, brand may be referred as trademark, which is legally appropriate term. The brand is the most powerful weapon in the market (LePla & Parker, 1999). Brands possess personality in which people associate their experience. Oftentimes, they are related to the core values the company executes.
Al, 2004, pg. 11). The researcher notes that companies are spending more than ever on advertising and as a result it is important to study its effect on brand loyalty, so entities know how valuable their
The Social Identity theory (SIT) was proposed by Henry Tajfel. It was then later developed by Tajfel and Turner in 1971 to help them understand inter group relations. The Social Identity theory assumes that individuals strive to improve their self-image by trying to enhance their self-esteem, through social (in and out groups) and personal identities. There are 4 main concepts within the social identity theory all of which will be discussed in the essay.
Apple customers relate to the brand very intimately. Repeat purchases are very common. They feel a very strong attachment towards the brand because it portrays a very different image. It helps make them feel that they are flowing with the changing trends because they own an Apple product. Many Apple consumers sometimes consider their Apple product their favourite possession or say that they love the brand because they get very attached to it. Apple has portrayed itself to be a brand that the customer can have a happy and lifelong relation with. The Apple experience has created deeper attitudinal attachment in the minds of the customer.
Kevin Keller’s brand equity model is known as the Customer Based Brand Equity Model (CBBE). This model was first introduced in his book, Strategic Brand Management. According to the model, a company must shape how customers think, feel, and act towards a product in order to build a strong brand. A consumer must have the right type of experience around the brand, which foster positive thoughts, opinions, perceptions, beliefs and feelings. By building strong brand equity, customers will recommend company products and will buy more of them. Moreover, this increases brand loyalty and decreases brand switching to competitors. One’s memory consists of a network of associations and connecting links, and any association ever processed about a brand
Human beings are inherently born into various social groups whether it be through race, ethnicity, gender or cultural backgrounds. As an individual grows and develops these social group become more complex through friends, beliefs, sexual preferences, interests and desires. It is within these social groups individuals develop and form sense of pride, belonging, validation and identity. The aim of this essay is to compare and contrast Social Identity Theory and Social Representations Theory using race and discrimination as an underlying theme. This essay will largely focus on the differences between the two theories whilst still focusing on the major similarities. This essay will also explore how these two theories can be used to gain a better
In this extreme face of competition it becomes imperative for a brand to differentiate itself with its competitors and offer something special to its consumers. With so many service providers in the industry the consumer is bound to get confused and at that stage he will choose the brand which will give him some thing different and special. At WLS the following are the functional & emotional benefits that we extend to our consumers;
SHANKAR, A., ELLIOTT, R. and FITCHETT, J.A., 2009. Identity, consumption and narratives of socialization. Marketing Theory, 9(1), pp. 75-94.
Marketing professionals create, manage and/or enhance brands in order to create or bolster demand for the product. A successful marketing plan will help assure that consumers look beyond just the price or function of a product when making a purchasing decision, in part, a well planned marketing effort will create a “feel good” association about the product the consumer is about to purchase (Petty) A key part of a career in marketing is to understand the needs, preferences, and constraints that define the target group of consumers or the market niche corresponding to the brand. This is done by market research. This is accomplished through market research, essentially using survey techniques, statistics, psychology and social understanding to help gather information on what consumers want and/or need, and then designing products, or services, to hopefully meet ...
Brand Consciousness is awareness of a brand as a distinct product separate from others and the preference of this product over others. It is about upholding an image and perception. This consciousness can be either intrinsically driven or extrinsically driven. Intrinsically is when the consumer forms a need for a product in order to feels worthy, or to satisfy a need to be part the reputation or the lifestyle that a brand advertises. Extrinsically is when the pressure or the input from the outside to be part of a brand in order to fit in sparks the consciousness, or that the brand will satisfy a need, as it was seen to be doing this for peers. (Simha, 2012)
Dommer, Sara, Vanitha Swaminithan, and Rohini Ahluwalia. "Using Differentiated Brands To Deflect Exclusion And Protect Inclusion: The Moderating Role Of Self-Esteem On Attachment To Differentiated Brands." Journal of Consumer Research 40.4 (2013): 657-675. Web. 01 Dec. 2013
People are buying the product which gives them prestige. Marketers have interest on consumer psychology and they are playing with every day by showing that their product will give prestige in the society. It’s true that the transparent societies now needs brands image. Marketers analyze the interest and needs of consumer than create the product according to the need of the society. Brand can attain the people attraction and the business can have the good reputation by giving satisfaction to consumer. If the brand gives satisfaction and function are according to the expectation of consumer than the brand gets good image on the mind of consumer. brand image is great weapon to use for the competitors it builds in years , at once the business gets brand image it has competitive edge from other brands in the market. When consumer rely on the brand the company can create the long term relation with the consumer, in other words (CRM) consumer relationship management. The brand image has effect on the choice of every individual there believe and attitude change their preferences. Brand image can be effected by price as price is an important part for consumer when they are making purchase decision if they find the value of brand is equal to the pricing they purchase that brand if not they refuse it. Similarly the image of brand can be effected by the attributes and features or
Corporate Communication is gaining immense importance in today’s changing times. In the digital age, the biggest challenge for an organization is to remain consistent across traditional as well as new media. Corporate identity management imparts consistency to an organization’s messaging and gives it a personality (emotional, friendly, reliable, trustworthy, simple etc.). Also, Corporate Brand defines the firm that will deliver and stand behind the offering that the customer will buy and use. The corporate brand has access to organizational as well as product associations and represents the organization that stands behind its products. While corporate identity heavily