Whose Records Video Summary

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In the video, Whose Records, the client demonstrated frustration with her current counselor and made a request for her medical records in order to transfer to another counselor. During the conversation, the counselor remained calm and respectful to the client regardless of the clients’ disrespectful approach. I do not agree with the challenge approach made by the counselor regarding the client seeing a different counselor every three to four weeks. That seemed to increase the level of tension on behalf of the client. I feel a better approach would have been to allow the client to express her concerns regarding her current treatment. After which, the counselor could explain the process of obtaining her medical records along with requesting the client to sign the appropriate release of information to acquire her records. Remley and Herlihy (2014) indicated the client has the right to obtain their records providing they are competent and we as the clinician do not feel the release of their records would cause harm to the client. The American Counseling Association Standard B.6.e …show more content…

The counselor indicated that she spoke with the client via phone and explained that the sessions would not be covered by his insurance. Remley and Herlihy (2014) indicated we should provide the client informed consent at the onset of treatment, including insurance coverage and payment expectations. It may have been beneficial to both the client and counselor to discuss this prior to the clients’ self-disclosure in order to minimize frustration on behalf of the client. Additionally, I can certainly see the challenge of counselors in managed care situations. In this case, the client may only be experiencing expectable bereavement, however without a diagnosis it may not be possible for this client to receive needed

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