More handpicked essays just for you.
Importance of total quality management in modern business
Literature review on quality management
Total quality management in the automotive industry
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Two important points to remember when reading on quality as a performance objective.
The external result of good quality within in processes is that the customers who 'consume' the processes the unilever will have less to complain about. But the unilever customers have unknown to complain about the unilever. They joyful with unilever product and possible to consume them again. This brings in more revenue for the unilever.
Inside the operation quality has a dissimilar affect. The all unilever products’ quality is high in all the operations processes and actions very rare errors will be being made. When the quality high, cost is decrease, dependability increases and speed of response high. Because, if a process is repeatedly modifying mistakes, unilever finds it difficult
…show more content…
First is mix flexibility. It allows an operation to produce a wide variety of unilever products for its customers to select from. Product flexibility allows it improve new unilever products incorporating new ideas which customers may find good-looking. Volume and delivery flexibility allow the operation to adjust its product’s output levels and its delivery procedures in order to cope with unexpected changes in how many unilever products customers want, or when they want them, or where they want them.
The internal affects related with this performance objective. The three most important are following bellow.
• Namely flexibility speeds up response.
• Flexibility saves time to manufacture the unilever products and save money also.
• And it helps maintain dependability.
Cost
"If managed correctly, high quality, high speed, high dependability and high flexibility can not only bring their own external rewards, they can also save the operation cost." Therefore the internal and external factors also same with other four performance objective.
Question 3
Process
...ng conditions as well as overall organisational performance. Due to being intrinsic rather than extrinsic the company does not incur a high cost and thus would be able to retain and motivate employees further.
Our commitment to steady, long-term improvement in our products and processes is the cornerstone of our business strategy. To achieve this objective, we must work to continuously improve the overall quality of our design, manufacturing, administrative, and support organizations.
Flexibility is important of firms an operation that enables it to react to their customers quickly and efficiently. Some companies use they two types of flexibility: the customization or the volume flexibility. Customization is usually the ability to satisfy the unique needs of each customer by changing products or services design, with different features, or making them look unique. Primark’s uses both operations. To satisfy their customers need. While volume flexibility is the ability to quicken the rate of their productions to handle large variations in demand.it is usually important for operations. Both companies use both operations.
Drives implementation of Unilever specifications standards and Quality Management System for quality assurance and controls
Secondly, from years of quality control practice the firm established a well-know quality control procedure, "the Method". It has great value to the company in that it includes detail best practices for the production procedures which guarantees and improves the quality of the products. It serves as an efficient decision measure tool and a great training material.
The next competitive advantage is quality of service. Outsourced environment is quite different than that of the environment in an enterprise. Advertisers are different economic entity with profits at risk. External service provider will make every effort to deliver good quality; good service and everything will apply and will be tested. For example, the usage of the ITIL methodology. Service providers will also provide high output, and perform better output, needs, and change control. Thr...
Although Unilever’s Path to Growth strategy involves all components of the general environment, two segments that are especially relevant are the global and sociocultural segments. A major strength of the company’s global environment is its geographic diversification of its major product markets. In 2003, Unilever had sales and marketing efforts in 88 different countries. The key is that it gave decision-making power to its managers in different countries so that they could tailor their products to the market’s specific preferences and consumers’ local tastes. Thus, it was the cross-country preferences of consumers that determined what products Unilever would carry. The global segment provides an enormous opportunity for Unilever. The case states that emerging country markets show the greatest potential for sales growth. Major competitors such as Procter & Gamble and Kraft Foods had sales in roughly 140 to 150 different countries in 2003, and Nestle, Unilever’s main rival, had market penetration in almost every country in the world. If Unilever is able to expand its operations into 50 or more new countries and concentrate its advertising campaign on consumer preferences, it could significantly increase its market share in the global economy.
Every organization uses different business strategies in order to remain in business. Some adopt customer- centric strategies; some uses strategies to maximize their profit. For a long time, many organizations have made quality as their selling point.
The case looks at prescriptive strategy as applied to multi-product group of companies. Unilever is based in over a hundred countries where multiple products are being made in each. However, the market is mature which means that growth is stagnant and innovation is almost non-existent. In order to improve on growth and sales, the strategies that are needed look at how to come up with new products that have high profit margins and penetrate new markets. The prescriptive approach was used to come with a strategy to improve growth and profit. In order to improve on innovation, both the prescriptive and emergent strategies can be used since both support innovation. From the case study, not much profit was made when the ‘Path to Growth’ strategy was first implemented (2001-2004). The strategy was initially based on cost cutting. There was a need to also build volumes through existing portfolio of branded products through innovation and marketing. By focusing on increasing sales in developing countries where growth prospects were high and increasing investment in personal care products where profit margins were higher, it was possible to improve the profit portfolio.
Unilever is a multinational company which ranks third globally in fast moving consumer goods. They have an excellent value chain which is one of the factors that has resulted in them to be among top consumer goods company globally. Their merger and acquisitions have led them to expand their company in different sectors of the consumer goods. They have 400 brands and sell their products across 190 countries. They have to work on some areas of the value chain to work even better than how they are working now. Also, there are many opportunities that will help Unilever to overcome their shortcomings and make them a successful Consumer goods
The second component is reliability, it relates to products and services being available to customers any time they want to use it. This includes things such as on-time operation and opening hours, including public holidays. As well as bookings being free of errors and the level of service provided be consistent among staff and at all times of the day, every day. Being reliable is of significance to customers it accounts for a lot of their expectations when dealing with a company. Being unavailable to customers reads to them that their time is not
...ification as we move towards our destination IT architecture, and further strengthen our global market presence” said Neil Cameron, chief information officer at Unilever.
What are the various basic factors and components that enhance the employee performance at work?
The quality of the product that is being made is very important to a company whatever they are making. The higher the quality if a product the more the company can charge for that product. If the company makes a low quality product that is not very good people will not buy it, also if people can find a similar product at a lower price and higher quality they will buy that. When a business makes a product they must decide on the following things: · what is the lowest level of quality that is acceptable for the product? · who is responsible for the quality control · a method of quality control that will be used that dose not effect the cost to severally What is the BSI? The BSI (British Standards Insatiate) is responsible for setting standards that products must be made to.
Product designing, in this stage for continuous quality improvement the parameters of the design gets changed and the level of tolerance gets altered. This is very difficult for the manufacturing companies in implementation stage.