Not everyone is the same, especially when it comes to expectations. Depending on a person's ethnic background, the necessities are different. It's the same type of idea for different cultures; Chinese, French, American etcetera all have different mindsets when it comes to what they want to see in a hotel during their stay.
The Four Seasons has really stressed the cultural differentiation and made it evident that something that an American would want would be something that the Chinese would see as unnecessary and vice versa. Using the term cultural chameleon, shows that the Four Seasons takes their time to sit back and observe how the different cultures react to things that remind them of home. For example, incorporating a pair of slippers in each room for the Chinese guests makes the company look more professional. Small gestures make a huge difference, especially when it creates a sense of personal care from the hotel to the guest. Another factor to keep in mind when caring for Chinese guests, are symbols. The Chinese culture is incredibly symbolic, especially when it comes to numbers and colors. As the hotel company, they must keep those in mind when checking in a customer. For example, red is
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Giving the guests what they want while keeping their culture in mind will continue to make the hotel business thrive. Another example pertaining to culture is the act of simple courtesy. If you have someone from Britain or another country who have had problems with America in the past, make sure there's no symbols of American flags around. The hotels job is to make the customers nothing but happy, and American flags could cause certain guests to feel uncomfortable and unwelcome. Something that could be incorporated is multitude of different flags hanging right next to each other. Fremont street has a display of 30 flags all swaying right next to each other, it's a beautiful sight and creates a sense of
Chinese-Americans authors Amy Tan and Gish Jen have both grappled with the idea of mixed identity in America. For them, a generational problem develops over time, and cultural displacement occurs as family lines expand. While this is not the problem in and of itself, indeed, it is natural for current culture to gain foothold over distant culture, it serves as the backdrop for the disorientation that occurs between generations. In their novels, Tan and Jen pinpoint the cause of this unbalance in the active dismissal of Chinese mothers by their Chinese-American children.
New years day is the day when the year starts over and new things begin which is usually celebrated with a party diner or family gathering in the U.S. China is a totally different story.
China has the oldest, continuous, civilization in the world that dates more than four thousand years of existence, and has passed its culture through generations. Culture is a “dynamic social system,” containing the values, beliefs, behaviors, and norms of a “specific group, organization, or society”. (FM 3-24 COUNTERINSURGENCY, 2016). The five major characteristics that define a culture are learned, shared, based on symbols, integrated, and dynamic. The first is a characteristic in which the process of learning about ones culture from childhood. Because we share our cultures with other people we are able to comprehend each other’s and predict how others will act. Symbols are things distinctive to the culture and can be anything
Comparison of American and Chinese Cultures Cultural differences are apparent from one group of people to another. Culture is based on many things that are passed on from one generation to the next. Most of the time, people take for granted their language, beliefs, and values. When it comes to the cultural differences of people, there is no right or wrong. People should be aware of others culture and respect the differences that exist between them.
Hotel uniform “personalization, on a basis of the hotel as a whole”, may be the future trend of the hotels which aim to have distinct market position and segmentation in a way of impressing the guests (Ariffin, Nameghi, & Soon, 2015, p. 780) with localized stay experience. Competition between multinational luxury hotels, especially in Hong Kong, a small but well-developed region with stable society, high public security and social prosperity where being a renowned and popular destination for business and leisure guests, is fierce. Most of the global hotel brands can be found in Hong Kong, The Ritz-Carlton, The Grand Hyatt, Shangri-la as well as JW Marriott, to name but a few. To be remarkable and impressive among the competitors, intangible uniqueness appears to be more prominent to thrill the guests (Osman, Hemmington, & Bowie, 2009).
The hotel’s value of the company is to maintain family and friendly environment, which is become a culture. The downside of
The luxury hotel industry has become a significant segment of the general hospitality industry and is undergoing expeditious expansions. Hilton’s goal is to create value for its constituents, customers, owners and shareholders, employees, strategic partners, and the communities where each hotel is located-by delivering a consistent value
By implementing the above points, hotels are more likely to achieve and above all, guarantee customer satisfaction.
Before understanding the dynamism of the Budgets and Luxury Hotels in the global industry one must know about what Hospitality is all about. Hospitality could be an act of serving anyone in a warm and welcoming way. It could also be called as a “home away from home”. Giving priority to needs of the guests is a vital aspect of hospitality and service.
If you were to sit down and count all of the different types of cultures in the world, you would be sitting for a very long time. These different types of cultures can be found by traveling to different parts of the world. Different types of people follow their own cultural beliefs and these beliefs start to reflect on the place where they live. With this said, hotels need to be aware of the location where their property is and modify their hotel accordingly. There are three major aspects that hotels need to be aware of when it comes to addressing cultures; these are authenticity, design and legal logistics. These three things change the expectations for any hotel property according to where they are located.
You (2012) presented a summary of Chinese cultural values, categorized into six groups with respect to the orientation of a value. His discussion closely relates to cultural values of Chinese people’s attitudes and behaviors in daily life.
American educational theories focus on interaction between teachers and students, students and students; while Chinese education is mainly composed of teaching. It reveals as the difference of classroom activities between China and the US. Since American students and Chines teachers are affected by different values, their might arouse discomfort or inadaptation especially in elementary TCFL classrooms because students are too young to adapt to new educational forms smoothly. In the practicum, American teachers were witnessed to arrangement class activities which covers all the students and most of them are orientated by student-teacher interaction or student- student interaction. For example, students are
When planning a stay at a hotel it is importance to take in all the different aspects and make sure they work
Then, the management teams in hotel industries will need to think some ways they can increase profit in the sustainability framework. In the article Creativity and Sustainability in Hospitality and Tourism, it mentioned a creativity framework for greater sustainability in hospitality industries (163). In recent years, travel or service supply and demand keep continuing growth and competition among hotel industries to attract customers and increase revenue. Thus, creativity is a necessary element for hotel industries to get successful during competition. I think it is important for hotel industries to make their customers feel that they are respected and cared for. For example, hotel industries should put their customers’ information into their system, and employees in hotel industries will know every customer’s habit and taste in order to give better service when they come again. Perhaps hotel industries could give some good deals to their VIPs or regular
Moreover, most of the researchers used quantitative methods but on my opinion, qualitative approach would be better to understand in depth more about how they think, what they prefer or how they react and how they feel when it comes to specific criteria's such as hotels concepts and design. Finally, as a business man and founder of a Architect, Design and Art magazine in Middle east and be cause of my relations with a lot of business men and organizations, I found that business travelers needs always an efficient strategy of communication between their team or between them and other companies specially when they visit another country for business, and they were always talking about the business hotel services and how it has major effects on their image with their clients. I believe that with more observation and more interviews, I will be able to know more about their needs and