Team Case Study Interpersonal Communication

509 Words2 Pages
bulb-icon

Recommended: Team leadership and successful teams

This case study tells us that the varied perceptions of every individual in a team will give rise to communication barriers (perceptual barriers). Fear, opportunism and mistrust also stops us from communicating effectively with our co-workers (emotional barriers). Knowlton Roberts is collaborative team leader and hardworking man. He is insecure and he generally don’t reveal those insecurities with his boss or team. Dr. Harold is the Director of research and supervisor of Roberts’s team. He has very high expectations of his group and he is not attentive to his team. Rankle is a new comer who is brilliant, aggressive, opportunist and not a team player. Roberts takes pride in his recently promoted position as project head. However, as soon as Rankle shows up he feels threatened of his position. Roberts was never fond of Rankle, but after seeing that Harold thought so highly of Rankle he decides not to share his opinion. Rankle is confident, aggressive and provides new ideas on certain situations and gets noticed quickly. During the group meeting, Roberts mentioned a problem for which the team already announced as unsolvable. As soon as Rankle hears this he engages himself immediately to find the solution rather than discussing with the team. Roberts emphasized coming to a solution as a team. But Rankle …show more content…

Harold could have also attended the meetings and taken an initiative to ensure that all employees were happy. Roberts should have focused on his own strengths as a leader and could have identified his areas where he was better than Rankle. This way he would have never thought of changing the job. Roberts could have communicated his concerns regarding Rankle with his supervisor and teammates. Rankle should have taken permission and discuss with others about his new ideas. Base on this case study, it is very clear that effective communication is the key factor in the success of any

Show More
Related

  • Home Depot Management And Leadership

    1724 Words  | 4 Pages

    Mr. Blake took over the position, which was held by Bob Nardelli who was forced to resign his post over the controversy surrounding his lucrative pay package. However, the underlying reason had just as much to do with his handling of the transformation of the company after he took the reins in December 2000 (Azzato, M.). With no previous retail experience, Nardelli's gruff management style is said to have alienated several key top-level managers.

    Read More

  • Robert Nardelli's Leadership Style Analysis

    444 Words  | 1 Pages

    the CEO at Home Depot, Robert Nardelli’s tenure was marked with heavy-handedness and inflexibility. Robert Nardelli’s leadership styles was autocratic. He utilized a command, control and conquer approach. He dictated policies and procedures, decided what goals were to be achieved, and directed and controlled all activities without any meaningful participation by the subordinates. He was in full control of the team, leaving low autonomy within the group. Before Nardelli came onboard, the managers of Home Depot had enjoyed independence under the laid-back entrepreneurship leadership style of Bernie Marcus. Almost immediately after Home Depot got Nardelli, he embarked on an aggressive plan to centralize control. He neglected the build relationships, inspired and aligned purpose, and create open communication with his team. He also disregarded the care of his shareholders. He was obsesses with goals, objectivity, and accomplishments within the boundaries of the values of the company. He

    Read More

  • Team Communications: Workplace Meetings

    1469 Words  | 3 Pages

    Workplace meetings have become as common an occurrence in daily business activity as punching in on a time clock. "Done right, meetings are one of the most powerful communication tools." (Thibodeau, 2005, para. 1). As beneficial as productive meetings can be to business organizations, ineffective meetings can have an equally detrimental effect. Regardless of how boring or pointless they may seem, not even modern technology is a substitute for personal interfacing. Maxwell (2004) states the importance of in-person communication:

    Read More

  • The Concept Of Interpersonal Communication

    707 Words  | 2 Pages

    It is very clear to me that we live in a very dynamic world that changes constantly. The rate at which we communicate what is essential at the moment seems to progress and speed up as technology gets a progressive upgrade. In reality we are what we are thanks to technology, and because of this technology communication seems to evolve with our own evolution as human beings. I start of with technology because by reading the chapter I really fell in love with what the true concept of interpersonal communication is and how its versatility is adjustable to the modern day. It is funny how we involuntarily participate on a daily basis in this interpersonal interactions with one another and make it extremely effective again to the point that it is subconsciously done. There several aspects of my life that evolve this natural human instinct and I feel it relates the most to technology.

    Read More

  • Interpersonal Communication In Communication

    1621 Words  | 4 Pages

    When examining the way social support functions for bully victims, context is prevalent. Matusnaga (2011) examines what kinds of social support behaviors help bully victims. Since being a victim of bullying is such a specific situation and context, social support needs to be granted carefully for it to be helpful to the victims. Due to the specific parameters that the interpersonal interaction is being examined, contextual theme encompasses this literature.

    Read More

  • Brant's Open-Door Policy

    900 Words  | 2 Pages

    In Brant’s situation, the supervisor lacked the appropriate skill set or training to deliver an emotionally charged message that was going to alter Brant’s daily work and financial situation. Having the appropriate skill set is important because one study found a strong relationship between staff’s performance and a leader’s behavior (Deter & Burris, 2007). The same study also showed once staff felt comfortable voicing their comments and suggestions it could improve the organization’s ability to get pass critical performance struggles (Deter & Burris, 2007). An open-door policy is a tool leaders can maintain to approach and resolve a staff member’s struggles. It also allows them to maintain a safe psychological environment by giving staff an option to voice their opinion or concerns regarding their daily work without fear. For this situation, the HR leader involved needs to sit down with the supervisor and develop an open-door policy for the department. Once it is developed they can work on a communication plan that would notify the entire department of the change. Taking no action will result in further division and concerns with the staff

    Read More

  • Jerrold And Knowlton Case Study Summary

    1177 Words  | 3 Pages

    In regards to Jerrold’s responsibility as a leader, he could have been more vocal in his vision for the organization and his expectations of his employees. Hellriegel & Slocum (2011) express the importance of leaders in managing the attitudes of “hope, job satisfaction, and organizational commitmment” as these are important to job performance. Thus, Jerrold failed to communicate to Knowlton his vision for his team and Fester’s role as only to support Knowlton’s overall success. This does not escuse Knowlton from openly commuicating with his superior, but could have curtailed Knowlton’s self-esteem

    Read More

  • Interpersonal Communication Case Study

    800 Words  | 2 Pages

    I totally disagree with those emails and they are quite inaccurate and malicious. I understand that they are pulling hard to make me look bad in front of Deb and the judge. They can certainly ask Art and even Dr. Doris (Bella's Therapist referred by Art).

    Read More

  • Communication In Interpersonal Communication

    892 Words  | 2 Pages

    For example women look for verbal expressions of appreciation and often use these expressions as affirmation. Unfortunately, as human nature would present Men tend to reciprocate the opposite. Men normally shy away from verbal expressions and tend to gravitate toward action. Men appreciate actions as affirmation. Without concise communication and or the lack of understanding, could present objective miscommunications.

    Read More

  • Team Dynamics Case Study

    987 Words  | 2 Pages

    Ongoing team dynamics take place after designing and launching a team. According to Polzer (2003), this is done to periodically assess team members’ collaboration patterns and work processes while working towards achieving their goals. The important factors to consider during this stage are: diagnosing and structuring formal team processes pertains to the task analysis to guide the allocation of a task by studying the dispersal of information, skills, and expertise among team members; diagnosing emergent team processes is anticipating and monitoring the actual behavior and interaction that emerges among team members; and assessing underlying identity dynamics, which pertains to who an individual is

    Read More

  • Case Study Of Microstar Industries

    847 Words  | 2 Pages

    They claimed that “he doesn’t listen” and that “he means well, but he has lost touch with the type of leadership his job requires.” Lane’s leadership is where a majority of the problems originate from. Lane likes to control virtually all aspects of the day-to-day operations. Because of this, his employees do not have the opportunity to contribute more to their work than what is minimally required. With the complete control, he also gives his staff little autonomy. When they try to make suggestions, Lane either doesn’t listen, or when a suggestion is implemented, the employees is rarely rewarded, even when the implementation is successful. On the other hand, when a suggestion or other action leads to failure, employees are often criticized instead of given help or other suggestions for improvement. A specific problem occurred when a team was sent to Singapore to participate in a trade fair. But when they returned unsuccessful in gaining new contacts, they were publically criticized for the failure instead of acknowledged for the international exposure that was gained. All of these issues stem from once source – a style of leadership. This is not to say that Lane himself is the problem, but the way he chooses to lead has negative effects on the

    Read More

  • Interpersonal Communication Research Paper

    1618 Words  | 4 Pages

    Communication in life is crucial. No matter what you’re doing or what you’re trying to accomplish, being able to easily get a message across can reduce problems . As we all know there many different types of ways to communicate with other people and different reasons why we would need to. In today’s society, the most common way to communicate with one another are with cellphones.

    Read More

  • Interpersonal Communication Research Paper

    694 Words  | 2 Pages

    Communication is inevitable, complex, and continuous. The continuous aspect of communication means that the things we say and do now will impact and influence our future. This means that being a competent communicator is very important to how people portray and interact with us. My mother, Jana, is a great communicator, which according to her was not always true. She said that when she was in high school she struggled communicating with others effectively but with a lot of practice she improved her communication skills. My mother works as a program coordinator at Peach Bottom Nuclear Power Plant. When I asked her why communication is so important she told me that it is hard to find a job that does not involve some type of communication so it is important to know how to communicate effectively.

    Read More

  • Examples Of Communication Barriers To Effective Communication

    1115 Words  | 3 Pages

    In organizations, there are numerous challenges or barriers that interfere with proper and effective communication. These difficulties, therefore, undermine the ability of the employees to accomplish their tasks and responsibilities (Rizvi 18). When staff members fail to communicate with one another, there may be deterioration in an organization. These barriers may also lead to distortion or miscommunication of important messages. In addition to physical ones; there are emotional barriers, cultural disparities, language differences and employment of jargon, among others.

    Read More

  • Interpersonal Relations Case Study

    1089 Words  | 3 Pages

    Finding of Fact #1: With the addition of Simon Fester to the Lab Team it is evident from the start that there was workplace incivility from the senior members and Bob Knowlton. The members feel threatened by the knowledge level of Fester and his habit of speaking his mind and pointing out mistakes make by the existing team.

    Read More

More about Team Case Study Interpersonal Communication

Open Document