The general consensus among American citizens is that the retail industry as one of the worst jobs a person can take, just short of fast food and any job that is janitorial. There are many reasons behind this stigma that affects people both in and out of the retail industry. The perspective of the customer will always differ from that of the retail worker, with the exception of those who have worked or currently work in retail. However, just because the perspective is different, the level of respect has no reason to shift. From the perspective of the retail employee, the world is always ending. The store is always a mess and the customers are always rude. There have been countless stories and memes about the types of customers that retail workers have had to deal with, whether it is the “Can I speak to a manager?” haircut, obnoxious prepubescent …show more content…
The general reason for this behavior is high-strung lack of patience due to the fast world around them. Many people are simply so impatient that the idea of having to wait to pay for things leaves them flustered. The simple idea of having to actually talk to an employee and physically pay for what they want leaves them angry and grasping for words. Another possible reason for these types of manners could merely just be malice. While it would be nice to believe that all people have good in themselves, seeing how some people treat those who work in retail leaves a gap in that argument. Many adults also hold onto the ideal that teenagers and children are the people who are rude and inconsiderate to those who work in retail. However, this is commonly not the truth. Many times, the stories are all about middle-aged and elderly people who are not helped immediately or are not able to find what they were looking for. Generally, teens and children by themselves are respectful and patient when things go awry at the register or
From the employees’ perspective; they are managed someone with experience in their same specialty who can effectively understand and review their work. Furthermore, they can move up within organization, which gives a reason for them to be loyal to the job. They also have the opportunity to work with others in their field, which allows for knowledge sharing and learning new skills. From the managers’ perspectives; this would make their jobs easier and makes them able to supervise the individual’s performance of their team members to distribute recognition, rewards and punishments accordingly. This has created an environment that hugely corresponds with Target’s core strategy, differentiation. Many of the shoppers have expressed their satisfaction with the services that provided by Target and more specifically with how friendly the staff
high pressure as sales people in other store, so the shopping experience is more pleasant for
Most of the time the cashier working at the place will treat the customer like complete garbage and not showing any concern for them. They often go through their routine of “Have a good day” when most of them could care less about how the rest of the customers day really goes. Squidward is always treating the customer awful. Squidward has lied to the customers and has said some nasty words to the customers. He has denied customers items such as salt and ice cubes. Squidward has also fallen asleep on the job many times which is disrespectful to the customer. All of these things Squidward has done, is something that the average fast food cashier is accustom to. This type of working habits represents fast food cashiers
The environment of the modern day grocery store can be quite stressful. It is here, that people truly show their disposition. Its almost like the act of standing behind people equally as frustrated is a form of torture, and only then does the truth come out. The truth is, most people live boring lives, and this chore puts an emphasis on boredom. Most people tend to forget about one thing during this grueling experience, and that is the employee. When a customer becomes frustrated, they take it out on the employee, but when the employee becomes frustrated with agitated customers the same outlet is not available. The Story of “A & P” by John Updike, and the Film of “Employee of the Month”
According to Williams, a renewed commitment to the values of the citizen consumer is necessary to bring about changes in the retail industry. She said that the political economy of shopping must change and that the retail industry must be reined in by new legislation mandating worker rights to living wages, health care, and equal opportunities. I think that what she says is true. The whole retail system need revamped to take in the consideration of the workers, and until the consumers start to realize this and demand changes, nothing will change.
I believe that it is important and sometimes necessary to question and subvert the folkways we all live by; however, social norms are not inherently harmful and subjugating. The reason we do not act odd in stores is that store owners fear shoplifting. In order to preserve their stock and, by extension, their livelihood, managers must watch customers and make sure they pose no harm. Now that I have acted as the subject of that suspicion, I understand and have a greater appreciation for the
Imagine having to work on thanksgiving. Not only do those people miss out on Black Friday, but also miss out on time with your family. They also get to go to work more than likely sleep deprived, deal with unpleasant customers, and constant lines. Curtis West worked as a Macy’s employee. In his 24 years of work for them he had to work a total of 19 Black Fridays. He said it wasn’t bad when Black Friday started off, because it usually meant going in at 5 am on Friday. Now for sto...
Bridget mentioned that there are several team in the organization which are the employee, top manager, general manager that are actually in the store but there are also other who are in the office as reception in charge of the payroll, technician, and the executives. The cashiers, breaders, and dish washers are the minority that often complain that they are not satisfy with their job. Second, the shit supervisors that are the top Manager, control the and mostly face stress. Finally the General manager makes sure that
Levy, Michael, Barton A. Weitz, and Dhruv Grewal. Retailing Management. ed. New York, NY: McGraw-Hill Education, 2014. Print.
I walked into the front of the store to see a crowd of people searching for a good grocery cart. One that wouldn’t wobble every second that you pushed it. I took a look at many of the faces as they were beginning or ending their shopping experience. The people walking in looking for a cart seemed unsure or not pleased to be there in the first place. While the people leaving looked happy and eager to get home. I took this as a clear sign that this was not the most enjoyable place to ...
Employees want that from their employers. They want to be recognized for the work they put in and it makes them feel great when someone in the higher ups notices what they have done. Those are the type of employees that will come in and do a great job and will stay there. They will tell their friends and family how great their company is and before you know it, friends and family of that worker are shopping there and trying to get employed there. If you keep your employees happy, they will have a better work performance also. They will do their jobs without someone having to stand over their shoulders telling them what to do. Employee will show up to do their job instead of calling out sick because they simply can’t stand to go in and work in a poor work environment. Employees that know their job don’t need someone standing over them telling them what to do. I do agree with Tracy Mullins statement in her article Hiring the Very Best stating “While I think retailers should be hiring the best people possible, and treating them well, it may not always be best to leave them alone”. The work load cannot be placed all on one person and you can still hire the best people possible to come in and help during busy times of the year. People need and want jobs that they are going to love to do in order to be satisfied and remain loyal to the company that they work for. They will have better job performance and remain loyal while be completely happy and satisfied. Jobs that pay more money is another benefit for the employee and that is what they search for too. Employees want to be compensated for their skills. They want to work with an organization that provides good health insurance as well as a good retirement plan. A company that knows how to treat their employees as good as their customers will keep these employees and they will remain loyal to
We live in an increasingly homogenized world full of big box stores that offer convenience and cheaper prices but sacrifice community and character.
The first reason that new employees who work at stores are annoying is because they are not aware of their surrounding of the store. For instance, the employees do not know around the stores so they cannot help us. The employee also cannot point out where things are and it takes much longer. Also, if the employees do not know the building, then they still want to help the customer by taking them around the whole store to get them something. Lastly, in the store, there would be only one new employee for that department, and if the shopper asked them something, they would respond, “Sorry, I Cannot help, I am new” to the buyer. Now the customer has no one to ask, and this is bad service. Clearly, having new store employees at a store is very frustrating. Not only are having new store workers frustrating, but also having people walk violent dogs in public.
When people need groceries or essentials they will get into their car and go to the store.One thought people have on there way to the store is running into the annoying shoppers that make shopping seem like a burden. There are the people who have their cart parked into the aisle, the parents with their kids screaming for no reason, and the people who are at checkout digging through their bags for several coupons.
A child destroyed a display with over $1300 of makeup at a Sephora while left alone. A Sephora employee later said, “Mammas, please shop for your makeup without your tiny humans. It’s not fun for you… or them… or the expensive product” (NY Post). A child threw a tantrum while at a Dollar General and destroyed aisles of merchandise and threatened multiple people before the police arrived (NY Daily News). It’s easy to see how children can make the shopping an extremely stressful experience for both parents and the sales