Sirius Xm Case Study

1576 Words4 Pages

During the summer and fall of 2014, Sirius XM, an American satellite radio broadcasting company, was found guilty of consumer fraud. The company’s means of fraud included, but was not limited to, misleading advertisements and unfulfilled promises. After many consumer complaints, the issue was taken to court. There, 45 United States Attorney Generals announced that Sirius XM Satellite Radio was guilty of misleading, unfair, and deceptive practices which violated state consumer protection laws (Hood, 2014). During the act of defrauding customers, the company also engaged in unethical business behaviors. Due to the fraudulent and unethical decisions and actions made by Sirius XM, the company will most likely forever be looked at through a different …show more content…

Given the amount of complaints filed by many Sirius XM consumers, it is fair to state that a majority, if not all, affected subscribers agree that Sirius XM’s actions fell under the umbrella of consumer fraud. Subscribers would also agree that the company’s actions were unethical, given the fact that they knowingly embezzled $3.8 billion from their customers (Hood, 2014). As for Sirius XM’s perspective, they knew their business practices were wrong, yet they continued to short their customers anyways. In cases where businesses commit consumer fraud, they often believe that it is worth shortening their customers in order to gain additional profit (Jacoby & Meyers, n.d.). This was exactly the case for Sirius XM. Rather than focusing on how they were harming their customers through the use of consumer fraud, the satellite-radio company realized how much additional profit they could potentially make. Even if Sirius XM attempted to argue that they did not know they were committing consumer fraud, it would be known that the company was lying. As any business, let alone a very large and well-known business, it would be very hard to embezzle billions of dollars from consumers without the workers of the company or the company as a whole knowing. With the amount of Sirius XM workers responsible for the company’s accounting, it is almost impossible that over 3 billion dollars was unknowingly gained as profit. Sirius XM obviously knew and planned to embezzle this money from their subscribers, regardless of whether they admitted their wrongs or attempted to claim the embezzlement was an accident. Due to the fact that Sirius XM purposefully committed this illegal crime and victimized their own consumers, it can easily be concluded that their actions were without a doubt

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