Quality Assurance Case Study

The companies continued acquisitions at the firm ignored the standards of conflicts between competing accounts. There was little direction on how each acquired account would fit into the company’s original structures which also disabled its core beliefs of winning and ingenuity. (Finkelstein, 2003, p.90-91).

II. First who…Then What “The executives who ignited the transformations from good to great did not first figure out where to drive the bus and then get people to take it there” (Collins, 2001,p.41). The company grew so large they lost control. There were not enough support systems in place to support the growth at the fast pace. The vision of the company that it should continue to grow remained in sight by only acquiring other companies.

To begin implementation of this plan, the company will begin to search for a Quality Assurance manager. The sole responsibility of the manager will be to confirm that QA testing has been completed on all batches of dairy products that are going to be shipped. The Antecedent of poor leadership in quality assurance was paired with an extreme consequence, so the new QA manager will need to be extremely qualified with a full background that includes risk management assessment. Goal statements, safety posters, and past events will all be included in their orientation of the company to bring them up to date on current situation of the organization (Bracksick, 2007, p.45). The behavior patterns of weekly meetings and correction of errors in an immediate manner will be discussed as well in the hiring process. The manager will also be responsible with consulting on new testing procedures and decreasing the testing time. They will work closely with the R & D team. Once the manager is in place, they will assist in the hiring of the assistant manager to help evaluate “behaviors correlated with business results” (Bracksick, 2007, p.45). The assistant manager will be solely responsible for a lot of the FDA regulations and paperwork along with the administrative assistant. They will be responsible for staying up to date on all policies. The new quality assurance representatives will work as a support system for the manager and assistant manager in all aspects. Their jobs will encompass all aspects of inspecting, paperwork, implementing QA policies, among other various tasks. As the work load increases, the number of QA representatives can increase as well. Once the QA department is in place, a Research and Development sector needs to be put in place on a temporary basis for now. They are to create new testing procedures to ensure the quality and process of dairy production is up to code and under at least a two hour period of time (this is the amount of time it takes to