Problem Identification Case Study

Problem identification and solution
11.1- Problem identification
Obstacles can occur in any organization. Although the organization should treat that problems for its benefits to satisfy company’s employees and customers. While I trained in employee relations department I noticed that employee relations department suffers from several issues that I worked to solved through my project.
Preparing employees request is a task that I performed as a part of employee relations services responsibilities which required filling forms and submitting documents by the employee. First issue is that employees fill and submit the forms to the reception. If the employee misunderstand of such category, they ask the receptionist. The receptionist aren’t specialized

First consequence of the problems is time consuming because the employee’ department will spend much time and effort to bring the employee up and down and time consuming of delay of receiving employees documents. The parking issue will confuse the field employees because they don’t have the suitable care. Also, that time consuming will leads to make the processes of the department more longer which dissatisfy the employees. Moreover, lower productivity will occur because of the shortage on the department. Other result is the pressure on call center due to the calls of follow up letters.
All in all of that problems will reduce the department productivity and will affect company’ reputation.
11.3- Solutions
In order to solve the problems that was a part of my project, I come up with the idea of HR services center, sms system and field parking.
The key solution is Human Resource Services Center as illustrated in figure 2 . It will be the front office of employee relations department in grand floor. Also, it will has two available devices for filling timesheet and forms. The tasks will be performed by the center are preparing all type of letters, welcoming and providing direct guidance for employee’s inquire, welcoming massages to new hires, providing car seat voucher, answering call center, delivering letters, administrating saving plan and the letters will submitted for signature and