Pocasangre Oliva Dental Case Study

Small businesses are the heart of the United State economy. There are 28 million small businesses in America and count for more than 54% of sales (Small business trends). New start up business pop up daily and so do the closure of many of them. Small businesses are usually the vision and dreams of someone who thought they could do it better. That is the case for Pocasangre Oliva Dental, a small single doctor dental practice open by Victoria Carolina Pocasangre. This paper will be an over view of the office and an assessment of where the office is now and what can happen for the future at the present condition.
The paper will give an overview of the history and background of the office, describe the type of leadership that exist and give an

The leadership of any organization is the foundation that will either grow the business or the lack of leadership will lead to its failure. Pocasangre Olivia Dental biggest problem is its lack of effective leadership. Because of the poor leadership it created a destructive business culture that has negatively affected the business as well as the employee’ and the overall morale. As with many small business owners they vision of their business usually only extends to their own abilities. They are driven and full of determination and believe their abilities will be able to sustain the business to success. Unfortunately, many small businesses lack the knowledge to be able to effectively be owners’ and leader’ to their organizations. In the case of Pocasangre Olivia the business was started with everything the owner could provide to start a dental practice, from the building, equipment and supplies everything except the staff. That is where the problem started. At the start of the business Dr. Pogasangre enlisted the help of a colleague from her previous employer. That employee was given the position of Office Manager, however over the course of the years; the position was only a title. The Office Manager was never allowed the take the realm of leader, because of Dr. Pogasangre inability to relinquish control. As a result of her not finding the balance between her and the Office

Based on the external and internal forces it is in my opinion that the office concentrate on their strength and weakness opportunities. The best opportunity for the office is to hire a new full time Manager, to lead the office to the next level. In hiring a new manager, Dr. Posangre can concentrate on the skill attributes of the office while the manager can run the daily operations and maintain the staff. Another opportunity based on the SWOT would be for the office focus on the patient population. Instead of isolating the office as a single insurance type it should be more inclusive to attract the potential clientele within a 20 mile radius of the office. Based on the two major opportunities the office has two strategic choices for the direction the office should go into. With all the key factors taken into consideration the two strategies are 1.) Hire a new Manager and restructure the entire organization or 2.) Continue existing structure and expand with the medical demographics. The rationale for choosing the two strategies was based on the total attractive score of the opportunities, threats, strengths and weaknesses of the dental practice. In the office current status it is surviving, but unfortunately will never reach its full potential without changes. Therefore the