Oral Communication Case Study

Oral correspondence issue in Malaysia's Recently Participants and the three stages to understand it. Currently in Malaysia, communication skills play the fundamental role at workplace situations. In communication the most important area is oral communication skills in English language which all graduates should possess to guarantee that they can Communicate fluently at workplaces. If they could not communicate well in their respective workplaces, then they might face difficulties like low self-confidence, poor relationship with colleagues and so on. This essay examines the issue of oral communication at workplaces and the solutions are improving English education system at high school levels, enhancing the confidence level of newly entrants

In working area, employees are evaluated through communication ability which is observed as curricular skills that is formed since high school. Able to communicate and especially in English is difficult for the new comers in working field and it affects their communication with their higher officials, colleagues, and clients. Those who do not seem to possess a good English proficiency might be left behind in the corporate ladder. This deficiency can be improved throughout sourcing and improving English curriculum and the high school education system. Studies shows that 37% of teacher instructions in secondary schools contain multiple meanings, 20% with at least one idiom. As learning becomes more reliant on independent study, language enables pupils to make contact with others; to organise, manage and evaluate experiences; to influence and inform. Thus more exposures towards activities such as presentation, discussion, forums and oral speaking will carry up them to a better level of communicative skills. Getting along with everyone, teachers and classmates helps develop the required communication skills since high school. Thus, all the necessary skills will be developed, adopted and most definitely carried along by them towards their working environment. This ensures that communication barriers are

According to the Oxford Advanced Learner’s Dictionary, confidence can be defined as the feeling that you can trust, believe in and be sure about the abilities or good qualities of somebody or something. The fresh employees often face problem with confidence because they know that they cannot communicate in a way that will send the message effectively. The lacking of confidence in communication will make fresh employees failed to become a highly competitive worker. “Those who aren’t confident often have problems communicating in the work place and in social situations.” (Novak, 2012). Hence, a communicational training program provided at workplace is necessary. A good communicational training program can actually help to increase Malaysia’s newly entrants’ confidence in workplace interaction through proper training of communicational skills. It must include things like presentation skills, body languages, content of the message and the building of confidence. According to Michael Bland, good training involves equipping the employees for the task, building their confidence and building on strengths, not attacking weakness. (Bland, 1998) There is one saying which is appropriate to describe the building of confidence and that is “practice makes perfect”. One will be able to communicate well through regular practices provided by