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Research proposals on customer satisfaction
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Target Segment Strategy
Segmentation of market can be used to target the market in small parts by FMG Stadium, that can facilitate the calculation of most attractive segment. They can invest their resources on particular groups of people, concentrate on them and make them customers.
Demographic segmentation
Geographically segmentation
Customer Relation Strategy
The FMG stadium should improve their relations with customers. They also need to improve their contacts with them. Through this strategy, FMG stadium should also focus on possibilities of their new customers, instead of existing customers. This strategy will increase the profitability, update all the process and connected with their customers.
Strategy Elements
Interaction with customer Frequent
Stadium can organise events for sports lovers to provide them a chance to play rugby with their favourite players.
Stadium can organise events in schools and colleges and distribute promotional passes of rugby matches.
Promotional stalls of rugby matches at public place.
Branding Strategy
To apply Customer Relationship Strategy, the FMG stadium should increase their promotional activities through brand strategies to increase awareness with in New Zealand. For this purpose, branding strategy has been implemented to rise the brand value of FMG stadium. Digital marketing in social media, advertisement in newspaper and other traditional methods are some examples to promote the FMG stadium worldwide.
Improve brand awareness through advertisement Advertising through public transportation like bus, taxies stations and airport.
Advertising through social media like Facebook, Instagram and YouTube.
Distribute pamphlets at public place and with newspapers.
Brand logo For an organisation’s identification the most important thing is brand logo. Brand logo will make your company impressive and
Stadium should make some groups, which will talk to people at public places to attract them and give all information regarding stadium.
Stadium should organise events like, organise rugby training sessions for public, rugby event activation entertainment and music concerts.
FMG stadium can launch application for mobile for online ticket booking and sale.
After events stadium can publish customers’ feedback on Facebook, Instagram, twitter and on FMG stadium website. If people will be happy with events, then they will give positive feedback for stadium. The positive feedbacks will help to generate the income with the help of word of mouth marketing.
To develop new pricing strategy
The management of stadium should make the different pricing strategy. The stadium should also apply an effective pricing strategy, which will be the most beneficial for the stadium. If management want to improve their publicity, then they need to do brand advertising. It will be possible, if management increase the prices of tickets, then the profitability will be increase
Sporting is one of the universal activities that brings people from different backgrounds together and is viewed as an income generating activity that creates revenue for the participants as well as the location where the activities are held. The NCAA Final Four Basketball Tournament is one of the most anticipated sporting events in the US that attracts a high number of fans in the cities where it is held. Before the Final Four is held in given location, it is imperative for the organizers to have a detailed understanding of the venue so that they can introduce marketing strategies that are in line with the demands of the fans (Snipes & Ingram, 2007). The host committee is charged with the responsibility to come introduce an exhilarating experience for the locals and visitors. Owing to the interest generated
The multi-purpose arena that I have chosen to evaluate is Boston University’s Agganis Arena. This arena is considered to be the next generation of Boston sports and entertainment by incorporating the latest multimedia technologies and providing the finest possible sight lines and views of the action. The arena is located within Boston University's new $225 million John Hancock Student Village, a 10-acre hub of activity designed to be the thriving center of student life and athletics, Agganis Arena is a state-of-the-art, multipurpose sports and entertainment center scheduled to open in January 2005. A 290,000-square-foot premier venue with 6,300 seats for hockey and ice shows, the Arena is expandable to over 7,200 seats for concerts, sporting events, and family shows.
Siegfried, J., & Zimbalist, A. (2000). The economics of sports facilities and their communities. The Journal of Economic Perspectives, , 95-114.
The proposed location in Cobb County lies between Interstate 75 and Interstate 285 and will provide multiple access points to the stadium. There are numerous highways and side roads that will alleviate traffic congestion before and after game time. The proposed track of land for the new stadium is approximately 60 acres. However, the stadium will only occupy approximately 15 acres. The remaining 45 acres will be utilized for parking and mixed-use development. The site will accommodate approximately 6,000 parking spaces and the mixed-use development will consists of shops, restaurants, bars, residences, offices, and hotels. The 60 acre complex is designed to keep the sports fan entertained for the entire day and not just for the game only. If additional parking is needed, there are approximately 30,000 parking spaces within close proximity to the proposed stadium location that will have circulator shuttle access.
There is a nationwide trend in which taxpayers are asked to pay for new stadiums these stadiums benefit a single corporation. A sport construction boom has started, these new stadiums cost a minimum of $200 million to build, but usually cost much more. New stadiums have been built, or are underway, in New York, Pittsburgh, Dallas, Baltimore, Cincinnati, Seattle, Tampa, Washington DC, St. Louis, Jacksonville, and Oakland. This competitive trend replaces old stadiums with high tech flashy stadiums used exclusively for one sport. These stadiums are unnecessary, and not cost efficient. Most of the time new stadiums are not used for multi-purposes, they bring in money exclusively for the professional league and not ...
gymnasium at the area high school, the area can hold up to 1,000 individuals. The event will
In Major League Baseball, stadiums can affect the game dramatically by the size and by the way the dirt is laid out and how the weather is as well. The baseball teams and players can be affected by this in their major life physically and mentally. Major League Baseball is a prominent organization in our daily life. The game is very important for most people. The game is a lifestyle to people as well. Baseball has changed over the years. For instance, Pete Palmer states, “The way baseball is playing right now is completely different from the past” (Palmer, summary, 2014). A very helping part of baseball are baseball stadiums. For example, ballparks of america says, “... ballparks are amazing, they help us play” (ballparks of america, summary,
Place, intended as the firm 's distribution, and pricing are also important element of the marketing mix used by
... occurred somewhere else around the city. Furthermore, the number of generated new jobs is not big enough to support spending half a billion of the city’s funds in order to establish the new mega project. In addition, the demographic factors and the relation between the city and its surrounding counties will have a call on the feasibility of the project and the projected revenues that may come turning the city into a tourist and sports fans' hub. Perhaps the only proponents for such a project are the local coalition groups that may influence the city to fund the project in order for their businesses to revive and in order to make use of the public funds to create new business for themselves. In sum, publicly financing a new stadium is not recommended, and their effect on the local economy is poor enough not to boost local economies and local government revenues.
Mihai, Alexandru. “The Strategic Sports Marketing Planning Process.” Manager. Manager Journal, 2013. Web. 6 December 2013.
This book can be summed up in one sentence, "understanding the management techniques of sports facilities is imperative for anyone interested in pursuing a career in the sports facility arena."
The sports franchise gains by reducing the amount of capital that it has to spend in building the new stadium. They receive a new stadium with more seats and therefore they receive more profit. The local businesses gain financially as well with increased traffic of fans who come to the games. More fans means more meals, rooms, and souvenirs sold. In addition, as least at the beginning of the project more construction jobs are created in order to build the new stadium and possibly new jobs are created at the stadium itself. The elected officials is motivated by receiving a good track record of successful referendums, by trying to sell the stadium to the public as something they should really want in their communities. The people who are losing through the outcomes of the new stadiums are those who do not want one in their community. Perhaps people who do not like sports and will never attend a game or people who do not appreciate the added traffic on the roads on game days. These people are forced into paying for something they will never use as well as something they may despise and the added traffic they have to deal with is a nuisance to
Why: Can charge a fee to enter to watch the event or have performers get sponsored by
The organization I work for is Georgia Athletic Hospitality (GAH). The Colonnade Group, a sports production and event management company based in Birmingham, Alabama manages the GAH office. GAH handles the management and operation of the Sanford Stadium SkySuites, Champion’s Club, SkyClub, and Stegeman Coliseum’s courtside seating and hospitality for Men’s Basketball and Gymnastics. It relies on the help of student ambassadors, who are directly interacting with guests. The mission of GAH is to bring the best possible game experience to premium seat holders at the University of Georgia.
Ziakas, V & Costa, C 2011, ‘The Use of an Event Portfolio in Regional Community and Tourism Development’, Creating Synergy between Sport and Cultural Events, vol. 16, no. 2, pp. 149-175.