Lloyd Palms Organizational Culture

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Organizational culture is very important and impactful on performance, employee morale, retention, commitment and productivity, and makes a difference. Organizational culture is a method of shared assumptions, values, and beliefs, which leads how people behave in organizations. These shared values have a powerful influence on the people in the organization and mandate how they act, dress, and perform their jobs. Its important that organization culture fits with organizational strategic choices. As we look at Gaylord Palms Hotels case study, we will analyze the organization’s culture and the extent to which the organization’s culture fits with the organization’s strategic choices, as well as, the specific components of organizational culture, …show more content…

C. et al 2008).” The management team felt the best way to be known for legendary service was to provider “flawless service” to their hotel guests. In addition, they felt the only way to achieve this was to make a strong commitment to the employees who carry it out it. This was so important it was formally identified as an organizational goal; “Our goal is to develop a rewarding fun culture that makes our STARS excited to come to work with a passion to serve every single day (Ford, R. C. et al 2008).” The Mission, goals and values that the mission and goals represent were created to drive everything in the Gaylord Palms. Also, there were seven corporate values created. Equally important, Gaylord Palms has stated it prospective new employees the importance and expectations of their employees and the level of customer service they want to attain. They made the employee’s feel very special being chosen to work at the hotel, and assigning dedicated individual to connect with the employee in the beginning and in 90 days. Onboarding is a crucial component to a successful orientation for the employees. I appreciate the hotel having a dedicate individuals to assist in this process. Also, the strategy to communicate its cultural values, the Gaylord Palms internal guarantee was made and communicated to employees, and recognized every employee as an internal customer (United States Air War College 2014). The guarantee states: “STARS first, always”, and shows the commitment of Gaylord entertainment to providing support and resources to the employees, to provide excellent customers service (United States Air War College 2014). They also make the environment fun, and encouraged open communication and development, and uphold values. I appreciate the employee guarantee they created to emulate the same values and power of the guarantee offered to customers. Specific characteristics included deliberate role modeling, teaching, and

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