Leaders are responsible for guiding employees to complete job duties and ultimately reach organizational goals. This task can be challenging and involves far more than simply instructing employees on what to do. The act of leading well requires a leader to build positive relationships and through this connection inspire and empower their followers. An organization’s greatest resource is its people however, to fully harness the power of this resource a leader needs to engage and continually motivate employees. Encouraging others and developing them is an essential part of being an effective leader. A leader who will be able to unlock the potential of employees and lead them to success. In this paper, I will explore how the practices of expecting …show more content…
The sales team at Kool Shoes is hard at work, assisting customers in finding the right shoes. Manager Jonathan, stands at the front of the store greeting customers and watching his staff provide customer service. In between customers, he checks in with his sales team asking about their last transaction. “Jim, I noticed that your last customer only bought shoes for one of their sons, even though they both were looking for school shoes. What happened?” After listening to Jim explain that the store was out of a particular style the young man wanted, Jonathon nods his head and says “I understand.” He then proceeds to offer suggestions on how the situation could have been handled better. Ordering the shoes from the online store and having them shipped to the store at no cost to the customer could have been offered. Jim agrees that the suggestion would probably have worked but, he was never told about that option during his training. Seeing a gap in training, Jonathon decides to make a point of reminding his sales team to offer this solution to customers when a certain style or size is unavailable. A little while later he overhears Jim telling a customer looking for lime green sneakers about the online option and watches Jim place the order for the customer. After the customer departs Jonathon approaches Jim, hand raised to give him a high-five. “That was great Jim. You totally recovered that sale by offering to help order the shoe and assuring that it would be an easy solution.” When leaders pay attention to their employees they are able to determine what to acknowledge in order to meet the employees current need. Employees who receive frequent positive attention are more receptive to their leader’s advice and attain a greater boost from praise both promote increased
Tommy Takem owns a small appliance store in the southwest part of the state of Virginia. Tommy has built his business on targeting the poor, unsophisticated, and uneducated in the Appalachian regions of Virginia, Kentucky, Tennessee, and West Virginia. There is little competition in the region where he sells his goods; therefore, he charges 10-20% higher prices than the nearest retail competition. Furthermore, as a ruse to increase sales, Takem’s has hired a few high pressure salespeople to go door-to-door selling the appliances and electronics at a markup of 30% more than his retail location, though this information is not disclosed to the purchaser. Also, as most of Tommy’s clientele have poor credit, the financing is handled by Takem’s Appliances as well, with an additional charge of 15% plus the highest interest rate allowable by
Critical Response: Given the three possible responses from the book, I feel like #2 is the most ethical of the three. However, I feel like all three aren’t satisfactory ways to treat this situation. I will analyze them one by one, then give my opinion of what the salesperson should do.
Leaders is an effective tool for summarizing and inspiring leadership, not in that it teaches tough strategies and manipulations, but that when looking at an overview of its content, Bennis and Nanus are essentially teaching human relations and human decency. All in all, this book highlights strategies for us all to be better in our lives and our everyday interactions.
Leaders should lead by example. What a leader does and how they do it, serves as an example for others to follow. A leader’s behavior and actions are an important and effective way to influence the behavior of the people the lead. Leaders must treat other with dignity and respect. Leaders take responsibility for their actions, maintain their integrity by doing the right things and develop personable and commutative vision for their organizations. Leaders instill a sense of discipline; enforce organizational standards of the organization and do not turn a blind eye or overlook problems.
Enable Others to Act – leaders actively engage individuals and make an effort to generate an ambience of trust and self-esteem.
TOMS It was able to establish a positive repertoire with its customers through efficient distribution. By partnering with its various Giving Partners it has successfully offset a considerable of its philanthropic costs onto other parties. Though not cheap, TOMS footwear was priced lower than rivals’ products, and customers overwhelmingly
When it came to Ms. Hunter and restocking the store, she did not want to take the easy route. Ms. Hunter put in the extra hours to go to Sam’s Club and pick up the product to make as big of a profit as possible. She also ordered from Vistar, a concessions company, what we couldn’t get at Sam’s Club. However, Mrs. Harvey ordered everything from Vistar because everything was delivered to the school. The products at Vistar were more expensive, which meant that we had to raise prices of the products we sold. With both teachers, we had raised a significant amount of money for the program. The instructor was the one who would decide what to do with the
Although there are many outstanding, albeit necessary qualities of a good leader, it is the leader’s beliefs in which greatness is given its first breath, fostered by action, and spread throughout the institution. A great leader believes in encouraging, not destroying; in setting the precedence instead of yielding to prominence ; in collaboration, not division; in giving, not taking; and in having high standards and volunteering to be the first of many to be held to them. A great leader does not take advantage of the people being lead, but instead, creates an advantage for the people by giving them the opportunities to lead. Only when people take ownership of an institution will passion be cultivated, action be taken, and greatness be achieved.
In the case where the customer a wants to purchase a certain shoe but the shoe store does not have her/her size, and the salesperson tries to trick the customer into purchasing a larger shoe, the sales associate lying and deception is morally un...
To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.
To become a truly effective leader, one must encapsulate the various behaviors related to the aforementioned course learnings in his/her persona and demonstrate such behaviors daily. This course has allowed me to identify four behaviors that all leaders must portray to be effective. The first of which is that a leader must be inspirational. To do so, a leader must set the appropriate vision and direction for the organization and provide a path to achieving defined goals. Additionally, a leader must induce the proper levels of motivation so that each employee has sufficient incentive to work towards the organization’s goals. As discussed in the class, motivation can be accomplished by factors such as rewarding hard work and providing the correct opportunities to employees. While these are motivating in that employees desire to be fairly compensated and to be doing work they deem valuable, inspiration comes more from organizational culture. A leader will be inspirational by setting a tone that appreciates each employee’s contribution, no matter how small in scale it is. Further, employees are inspired when they work collaboratively in a group setting and can capitalize on individual strengths to drive organizational goals.
In this scenario the relationship between the boy is one which the owner is annoyed with how the boy is always in the store but will not/cannot pay for books. Mr. Harris says “Some day he’s going to come in and buy that book and I’m going to go out of business from shock.” Mr. Harris does not care for the boy to much but is not a person who will say no to the boy, but will be willing to mislead the boy to try and get him to leave or pay for his books. The boy
By allowing for employees to be increasingly engaged in workplace activities, they are then given the opportunity to develop new skills. Most leaders also encourage for employees to participate in team building activities so that any employee would be more comfortable and have stronger chemistry when working with other members of their respective departments, and with other employees in the company as a whole. Leaders are capable of motivating their subordinates through a series of actions, such as words of encouragement, acts of appreciation, and allowing for employee involvement in key decision making processes in the company. For instance, leaders who appreciate, constantly encourage and assist in the improvement of the tasks performed by their subordinates will be able to build a strong and healthy employer-employee relationship. This good relationship instils the traits of confidence in employees and motivates them to enhance their performance. Excellent leaders commonly try to develop a dialogue or establish open communication with their subordinates. Employees who are well
To inspire and influence others, a leader must have many skills and abilities. As motivational speaker Jim Rohn, states, “ the challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.” (2010) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.
"A leader is an individual (or, rarely, a set of individuals) who significantly affects the thoughts, feelings, and/or behaviors of a significant number of individuals” (Gardner, Howard 2012). An essential part of a leader lies in their ability to motivate and influence people to follow their lead. Leaders are both men and women who have the ability to influence others in a community, control situations, connect with others and persuade others to follow them or the goals they define. To be a good leader one must set a good example and make correct decisions for difficult choices. I myself am implementing leadership skills into my every day life. Leadership skills are all around us. They can be applied to any situation where one may be required to take the lead. This can be