Key Performance Indicators In Healthcare

One of the 12 key areas of Performance Management System by Ferera Otley wants to emphasize on the organization’s key performance measures that illustrate which of the organization’s goal have been achieved. Key performance measures are sometimes referred to as key performance indicators (KPI). KPJ believe the use of Key Performance Indicators (KPIs) helped to define critical success factors and measure progress towards major organizational goals. As KPJ venture forth, they have specific goals and priorities in strengthening the KPIs with focus on customer service; prioritizing employee development programs; enhancing policies pertaining to employment practices and people development; and making enhancements to HR-related technology.

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They firmly believe that their aspirations are achievable as a number of related healthcare activities strategies to the continuous corporate growth have been identified. such as to increase the number of specialist of hospitals and develop new hospitals, local and overseas, manufactures related health care products for local and export markets, initiate new hospitals service and support activities, develop network of community-based healthcare service, enhance continuous education and training of healthcare professionals, intensify avenue for state-of-the-art applications in information technology and telemedicine, strengthen affiliations to further develop and expand the growth of related healthcare industries and continues to strive for excellence in its healthcare delivery system through its Quality Improvement Program. For each project KPJ was stated that it will be carefully planned and evaluated to ensure compatibility with the company’s goal. The goal is “to be a progressive and premier healthcare group providing the highest quality, highest value healthcare products and services to the people we serve”. Refer to (Lutwama, Roos, & Dolamo, 2013) form their research they revealed that setting performance standards and targets posed a huge challenge in the districts. According to one of the KPJ Healthcare

Appraisal approaches vary, they will include behavioral approaches such as rating scales, peer rating, ranking, or nomination and outcome approaches such as management by objectives and goal setting. An effective performance appraisal will assist the hospital in achieving its goal and objectives. The first step in assessing the performance of the hospital is to describe the nature of hospital service, such as present inpatient service (medicine, surgery, pediatric, maternity. Etc.) outpatient services, casualty and specific clinic. It is crucial things to emphasize the hospital performance can be evaluated in terms of efficiency, quality of care, accountability, equity and resource mobilization. In terms of efficiency it is obtained when measuring by cost and examining the relationship of costs to services provided. Hospital costs include recurrent cost (maintenance rent, utilities, catering, laundry and other treatment service provided to the patient) and capital costs (land, building, plant and equipment). In terms of Quality of care it may be accessed through the effects of an intervention on structure (hospital service), process (technical, management, diagnostic testing, and preventive medicine) and outcomes (patient recovery, follow up for treatment, and impact on health