Introduction to Effective Leadership and Management

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Effective Leadership & Management are quintessential aspects in terms of success of a healthcare organization. A great leader can discover what is universal and capitalize on it by motivating the employees towards a better future. Great leaders cut through the differences of race, age, sex, nationalities, and personalities; using stories and celebrating heroes (Buckingham, 2005). Whereas great managers know the unique ability and eccentricity of his/her employees, and can integrate them in a coordinated action plan (Buckingham, 2005). Buckingham (2005) further explains that identifying & capitalizing on each person’s uniqueness saves time and also it makes each person more accountable. Also by capitalizing, great managers build a stronger sense of teamwork and introduce a healthy degree of disruption essential for the success of any organization. Buckingham (2005) gives an example of how a customer service representative named Manjit in a Walgreens store in San Jose, California consistently outperformed her peers. Manjit was a normal performer until the store’s current owner Mr. Jim came on board. Mr. Jim turned out to be a great manager by quickly picking out on Manjit’s idiosyncrasies and translated them into outstanding performances. Manjit had a love for public recognition and Jim recognized this by highlighting her scores in red put up on the walls & also put up photos documenting her success. The other employees at the store came to understand quickly that Jim saw his employees as distinct individuals and evaluated them based on their personal strengths. As a result, the other employees started to perform well and soon Mr. Jim’s store became number one store of Walgreens as a result of his great managerial skills (Buckingham...

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