Importance Of Hospitality Industry

Hospitality sector is an integral part to tourism industry. Hospitality sector deals with the food, accommodation, drink and recreational facilities. Hospitality sector is an integral part to tourism industry. Hospitality sector deals with the food, drink, accommodation, and refreshments. According to Oxford English Dictionary it is “The friendly and generous reception and entertainment of guests, visitors, or strangers” or “Relating to or denoting the business of entertaining clients, conference delegates, or other official visitors [as modifier]”. Hospitality industry refers to the companies or organisations that facilitate these services. Hotels are a part of hospitality industry. They provide accommodation, recreation as well as food

This section discusses the hotel industry and its various aspects from a management perspective.

(i) Hotels

As discussed earlier hotels are those institutions that provide accommodation and food and drink facilities to its customers who travel, domestically or internationally. Tourists need hospitality services throughout their journey. At all points of tourism cycle they are in need of hotel services (accommodation, food and drink). Hence this is one of the principal dimensions in tourism industry, on par with transportation, leisure activities, shopping facilities etc.

Hospitality sector offers both tangible and intangible services and products. The physical products offered include food and drinks, and the hotel room. Experience of a hospitality industry includes experience of these tangible aspects as well as the intangible services like the manner of delivery of the tangibles.

According to the Hotel Proprietors Ordinance Chapter 158, “Hotel means an establishment held out by the proprietor as offering sleeping accommodation to any person presenting himself who appears able and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be

Is an institution for preventive and curative medicine, inpatient treatment, ambulatory and domiciliary facilities etc. These institutions provide health services to its patients or customers. Hospitals have evolved over time. They are now a well-established set of public as well as co-operative set of institutions. The advances in medical science led to exponential growth in hospital services. These involved growth in the fields of radiation, microbiology, blood transfusion, surgical techniques, anaesthesiology, pharmacology and computers.

According to McFarland, “Management is a distinct process consisting of activates of planning, organizing, actuating and controlling, performed to determine and accomplish stated objectives with the use of human beings and other resources.” In health care, managers have the legal and moral obligation to deliver quality health care services. They also strive to improve care. Managers occupy an important role in ensuring quality of care and patient safety in the delivered service.

Hospitals function to provide complete health care services. These include both curative and preventive health