Importance Of Active Listening In The Workplace

1221 Words3 Pages

Interpersonal Skills and The workplace.
Listening is how we interpret both the verbal and non-verbal messages sent by others. Active listening shows customers and employees that there is genuine concern for them and this can provide an opportunity for resolution of a problem and ease a negative situation. Here's an example of actively listening. A customer comes up to you and you can clearly see that he is upset, he mentions to you that he has been to two other stores looking for a particular product and goes into detail. (At this point you may want to nod your head to signify that you are following him). He called your store to confirm this product was in stock. He explained to the person over the phone that he was driving 30 minutes out his …show more content…

Negotiating one's salary is a good example. Before you head into your boss's office you want to have all your ducks in a row and to remember that you may not get exactly what you're asking for. Research your position's salary against those in your area. Have a specific percentage increase in mind, but be reasonable and ask him/her for the salary increase. Explain why you deserve this increase with a list ready to show what you have accomplished and the contributions you've made to the company. Also, go over your job responsibilities and the responsibilities that are not specifically in your duties that you go above and beyond to handle. He/She may have push back on the amount you are asking for, but if he or she agrees that you have made your case and the company is not in any financial bind, you'll get the entire increase. Instruction on how to develop your negotiation skills: …show more content…

Regardless of size, industry, or geography, the foundation of a successful company is persuasive and effective business communications. Communication goals require trust and positive relationships which are achieved through the ability to be persuasive. An example of being persuasive in business would be in working in sales. A customer walks into your store and starts to look at one of the newer products that just hit the market. What you want to do is build rapport with the customer. Then start pointing out of the qualities of the product and why it would be a good fit for them. They were a bit reluctant at first, but now they are intrigued by every point you've mentioned and want to give it try. You have just persuaded your customer to purchase this product. Instruction on how to develop your persuasion skills:

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