Implementation Of Orchid Leadership Rounding Tool

Implementation of Orchid Leadership Rounding Tool

With the passage of the Affordable Care Act (ACA), the Centers for Medicare and Medicaid Services (CMS) has initiated reimbursement based off of patient satisfaction scores (Murphy, 2014). In fact, “CMS plans to base 30% of hospitals ' scores under the value-based purchasing initiative on patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, which measures patient satisfaction” (Daly, 2011, p. 30). Consequently, a hospital’s HCAHPS score could influence 1% of a Medicare’s hospital reimbursement, which could cost between $500,000 and $850,000, depending on the organization (Murphy, 2014).

Due to the increasing financial implications, patient satisfaction has become a growing priority for health care organizations, as well as transitioning the health care organization’s philosophy about the delivery of health care (Murphy, 2014). This CMS value based purchasing initiative has created a paradigm shift in health care in which leaders and clinicians must focus on patient centered care and the patient experience which ultimately will result in better outcomes. Leaders and clinicians alike must be committed to the patient satisfaction. As leaders within the organization, these groups must be role models and lead by example for front-line staff. Ultimately, if patients are satisfied, they are more likely to be compliant with their treatment plans and continue to seek follow up care with their health care provider, which will result in decreased lengths of stay, decreased readmissions, increased referrals and decreased costs (Murphy, 2014). One strategy employed by health care leaders to capture the patient experience, is purp...

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...ifferent from the previous paper process in that it will improve and streamline the Nurse Leader’s rounding process through technology that provides automated escalations to other members of the team (CipherHealth, 2016). Through the technology, data can be tracked and trended to improve processes.

The Implementation Committee must clearly identify the desired results for this project. The ultimate goal is to improve customer satisfaction as a result of the leader adoption of the rounding process and timely identification and resolution to patient issues. In order to do this, nurse leaders must adopt and be held accountable to the Orchid technology and standardized rounding script. This process will improve efficiency of rounding, recording and reporting process. Meanwhile this robust reporting will identify, track and trend data collected during the reporting.