Front Office Case Study

.AUBERGE HOLLANDAISE Guest House

Kimberley Wood
4001096

Term 3 : WIL - FRONT OFFICE

21 JULY - 23 SEPTEMBER 2015. .

Contents.

1.A brief introduction to the company - page

2.The organisational structure of the company in which you work - page

3.The organisational structure of the department in which you work - page

4.The job functions and responsibilities of two job roles (positions) you have fulfilled in this department - page

5.The roles and responsibilities of your manager - page

6.Summarise the main purpose of this department - page

7.Do you think the department is achieving its purpose and organisational goals in line with the organisational standards required? Why or why not do you think so ? page 8.Recommendations

Room and rate assignment , creating a guest folio and special requirements helps managers plan. Pre registration is used to select specific rooms for guests , picking them up from the air port i.e. arranging a taxi and also dietary requirements. Because of pre registration , front office can notify housekeeping on the guests request by viewing their history records and memo’s for specific requests and preferences.

2.Creating the Registration Record : Once the guest has arrived , the preregistration record is then reviewed and information not added to the system gets added to create and finish the guest folio.

3. Assigning the Guest Room and Room Rate : This involves identifying and allocating an available room either by availability or guest request. Rates are pre assigned and depend on the rooms forecasted availability statues.The higher the occupancy , the higher the rate.

4.Establishing the Guests Method of Payment : Methods of payment include cash , personal checks , payment cards , direct billing and special