Hotel Front Office Importance of the Front Office The front office plays a very important and vital role in the hotel. It is the nerve centre of the entire operations of the hotel. It acts as a public face for the entire hotel. This is where hotel guests check in and out. It provides guests with assistance with their luggage, any transportation and also information about the hotel and any other services the guess might require during their stay or when using the hotel facilities. The frontal office receives information about the guest and passes it to other various departments in the hotel. (Bardi, 2006) The Reception Department For the frontal office to be functional it is made up of various departments .Large offices have many departments which include guest services, reservation desk, and also porter desk. However the most important department that both the large and small hotels have is the …show more content…
Many small size hotels shut their front offices over the night and they mostly leave emergency contact numbers that can be used by guests in the hotel or arriving guests in case of problems or in need of services. The frontal office of large hotels mostly uses a computerized system to manage the guest information and pass it to other departments in the hotel. The frontal office is made up of a team of people with each person having various responsibilities in handling the guests. For the small hotels front office, the reception desk may not be computerized and mostly the reception area handles all the guest information and also carries out other tasks such as showing guest to their rooms. In general the small hotels do not have a team of people or at times has very few people in handling the guests. (Bardi, 2006) Similarities of Front Office in three sized properties Guest check in and
My group previously visited the Sheraton Hotel for our first interview with the front desk manager and it went very well. We decided to keep with the same hotel for our next interview, but due to a last-minute cancellation from the housekeeping manager we were not able to complete the interview. Due to this situation, I will be talking about a whole different hotel - G6 Hospitality. The name G6 Hospitality refers to the hotel brands – Motel 6 and Studio 6. I chose to G6 Hospitality because it is a well-known company that I wanted to know about more in-depth. From all my research, I have gained a lot of insight on what G6 Hospitality is all about.
Tall structures have long chains of command (how many levels of hierarchy there is from the shop floor up to the chief executive) and narrow span of control (the number of people that individuals are responsible for in a business). An advantage of having span of control is that theres more chance of earning promotion at your work however their is long lines of communication and messages may be missed. M&S have many different functional areas such as Finance, Marketing, Customer Service, Sales and Human Resources. Functional areas will work in conjunction with each other to get an end result for example the marketing team will work alongside the finance department when creating adverts for M&S. The marketing team will choreograph the advert while the finance team will work a way out to fund the advert therefore it is crucial for departments to work together for efficient and effective
The remaining facts within this analysis were largely gathered through a one-on-one interview with the front desk manager, Nikki Sukthong on April 3rd. Sukthong has worked for HHMC for over twelve years. She received formal training in hotel management before being appointed to her current position at Hotel 373 two years ago. Her responsibility includes the day-to-day management of the hotel and its staff. She is responsible for all the guest reservations as well as housekeeping reports and a general engineering/safety repo...
... the company in order for the company to run smoothly. Kressel states that the job with most weight is the escrow officer. Without the officers pulling in new deals and closing deals the office will not have the funds to continue on for so many years. Next crucial job is the officer assistant because there are so much paper work to be done in one day that the officers have to deal with. Having an assistant will cut down the time and proceed with more deals. In the Monterey Park location there is only six escrow officers and each officer has at least 3 assistants. After all the paper work is done, office administration will make sure all information is there and send it out to where it needs to go. The accounting team makes sure that each department does not over spend on the budget. The marketing team goes out on the field to network and get the company new leads.
Now that you know what the positions are looking up the details would be the next step. The General Manager of Hotel and Lodging is responsible over all the operations of the hotel. It is important for the General Manager to make sure that timings run smoothly and all employees are doing their jobs and the guest are happy. In order to get this job done there are several directors that report to the General Manager. The Director of Human Resources oversee the Human Resources Department where all of the employees needs are taken care of and the hiring/firing of employment takes place.
From the above talk it can be inferred that in an administration related business as if there should arise an occurrence of a lodging the need of instruction and preparing can't be overlooked. The premise of a solid and steadfast client base that is fulfilled and content with the administrations, there is a need to give appropriate and methodical preparing to the staff individuals ideal from the front work area representatives to the business constrain o the friendliness work environment. Administrators are likewise required to be prepared on an alternate front to obtain some exceptional abilities required to be fruitful in cordiality work environment which is portrayed with high steady loss rate and low occupation fulfillment among representatives. PCs can be utilized as a productive and minimal effort medium of giving preparing to representatives of a lodging. Be that as it may, there is a need to introduce reasonable hardware according to the planned preparing program to make the entire framework moderate notwithstanding for a little scale benefit situated
Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...
Determining an organization’s configuration is not a clear science and it is certainly not an end in itself but studying its design through its configurations and the mechanisms that exist in it could present us with interesting information about them. This journal will be focusing on illustrating how the organizational design of Four Points Darling Harbour (FPDH) and ultimately the housekeeping department and its facets influence the processes and the relationships that may ultimately shape an intern’s experiences, activities and relationships with other colleagues. A critical analysis and introspection on the intern’s experiences and discoveries in the hotel using the organizational design types as a framework may provide me with some insights on the processes and relationships that exist in FPDH. This consequentially, may provide me with additional information to further examine my professional and personal progression halfway through the industry experience which may influence my actions towards the latter part of HIE.
The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”.
A hotel manager is accountable for the day-to-day functioning of a hotel and its staff. They have trade responsibilities for financial and budgeting management, organizing, planning and directing all hotel services, including front-of-house (concierge, reservations, reception), housekeeping and food and beverage operati...
Wu, Z., Roboson, S., & Hollis, B. (2013). The application of hospitality elements in hospitals/practitioner application. Journal of Healthcare Management, 58(1), 47-62. Retrieved from: http://ezproxy.aut.ac.nz/login?url=http://search.proquest.com/docview/1287979397?accountid=8440
Who is the hotel’s target market and what services do they use to attract and satisfy this market?
In order to correctly elaborate on the four functions of management at Candlewood Suites, it is important to understand some significant background. Candlewood Suites is and extended stay hotel that falls under the hotel chain “IHG” (Intercontinental Hotel Group). The particular hotel examined below is a franchise owned by a family that runs numerous of different businesses. Extended stay hotels, such as the one mentioned operate on what is called a low budget. It is basically running itself, with only a limited number of staff on sight on the daily bases. Expenses to run the hotel should be low, due to a low turnover rate of guest, which should therefore keep payroll cost at a minimum as well. Due to the fact that it is a franchise, the management hierarchy is not only different, but also slightly confusing and out of order sometimes. Even though there is a general manager on site, which is supposed to function as the decision maker, the owners, which in this case are four different people tend to have the last say so in all major decisions. The management pyramid consists of the owners, followed by the general manager, and the director of sales, which is equal to the operations manager. It is also important to understand that even though the hotel is franchise owned, the “IHG” structure, as well as procedures have to be followed at all times in order to avoid fine’s or the loss of the operational license.
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.