FNB Case Study

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The success of a project depends not only on the skills of the project manager, but also on organisational environment and attitudes (Graham & Englund, 2004). In order for any project to be successful must there be a strong alignment between the project and business outcomes (Graham et al., 2004).
Everyday management rest on repetition of various standard processes, where project management is the creation of something new (Graham et al., 2004).
The behaviour of senior and middle management is a very important contributor to the successful completion of a project. The lack of integrity and authenticity of upper management’s interaction with project managers can have a serious impact on the achievement of project goals (Graham et al., 2004).

Reasons why FNB’s project failed: …show more content…

Our analysis revealed that there was no alignment between the project and business outcomes at FNB. The majority of FNB’s profits were from corporate customers, but most of FNB’s information systems effort was directed at speeding up transaction handlings for small unprofitable accounts
As per Graham and Englund (2004) will changes of project success increase if upper management supports the project management process and behave in ways that increase project success. Our analysis of the FNB case study shows that John Hart (Strategic vice president) didn’t supported the project management process. Mr Hart responded with remarks “This is a waste of time...let’s get moving” when Jim Dunn (project manager) tried to gain more knowledge concerning the scope of the project and the interrelationship between the Corporate Marketing Division and the other users of corporate marketing

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