Difference Between Quality And Total Quality Management

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Recommended: Challanges for implimenting total quality management

Arafat Arafat
American English
July 14th 2015
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Introduction
Quality and Total Quality Management
Quality is defined in many different ways depending on what we are looking for. Referring to the American Society for Quality (ASQ), quality is defined as follow: “Quality denotes an excellence in goods and services, especially to the degree they conform to requirements and satisfy customers” (Chandrupatla, 2009). According to Schonberger, institutions and departments within institution need to implement a similar strategy in which: customers are served with better quality, lower cost, greater flexibility, and quicker responses (Schonberger, 1990). To insure that institutions are implementing the mentioned strategies, …show more content…

Second stage is the Quality Control (QC) that follows the inspection and it is represented with the total of operation and technical procedures which can confirm the quality of a product or service according to the specifications. Third stage is the Quality Assurance (QA) which is the total of pre-programmed or systematic actions and procedures necessary for ensuring that a product or service fulfils certain specifications. Finally is the Total Quality Management stage (TQM) which represents the total of activities and methods used by an enterprise in order to fulfill the requirements of a client with the least cost. (Tuladhar, …show more content…

To add to that, security for students and staff is a crucial component of the University’s success. There are security cars with the cooperation of the Dutch Police that go on rounds at the university campuses every 30 minutes to insure everything is going according to safety plans. Emergency phones are installed in every corner of the universities in case of an emergency.
Conclusion
ISO with TQM make a perfect way to assess and help institutions to thrive and develop their abilities to better offer services and satisfies client’s needs. Utrecht University was a good example to use because of their planned agenda that they used since the establishment of the university. Organization levels at the university are at the highest and that’s mainly because of the roles that are forced on all the universities by the European Union and the governments, by relying on TQM and ISO as a reference to acquire clients’ trust in the institutions that they are dealing

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