Comparison Of Total Quality Management Concepts Of Re-Engineering And Tqm

Critically compare the management concepts of ‘total quality management’ and re-engineering ,as they relate to a company of your choice .

Total Quality Management (TQM)

This approach to quality assurance requires the involvement of all employees in an organization. It is based on the principle that everyone within a business has a contribution to make to the overall quality of the finished product or service. By reducing waste and cost of rejected low-quality products TQM is a key component of the approach to operations management known as lean production.

(from CIE book page.346)

Total Quality Management (TQM) approach to involve quality management process and producing goods and services that phased to meet the standards expected by its

Employees can no longer think that quality is someone else’s responsibility. Every workershould think about the quality of the work they are performing because another employee is, in effect, their internal customer. All departments are expected to meet the standards expected by its customer. These departmental relationships are sometimes known as quality chains. All businesses can, therefore, be described as aseries of supplier and customer relationships.

Example:

Since, 1949 . Toyota Motor Co.Ltd conducted total quality management (TQM) .

Toyota Motor Co.,Ltd used total quality management (TOM) on 1949 -2011 .

They based on the corporate philosophy of ‘customer first’ and ‘quality first’ since its founding , Tyota Motor Co.,Ltd.won the Deming Application Prize in 1965 and the Japan Quality Control Award in 1970 , folling the introduction of statistical quality control (SQC)in 1949 ,and has conducted Total Quality management (TQM)based on the unchanging principles of ‘customer first and’ total participation’

Re-engineering

Systematic starting over and reinventing the way a firm ,or a business process, gets its work done. Defined by Michael Hammer and James Champy (in their 1993 book ‘Reengineering The Corporation’)as “Fundamental rethinking and radical redesign of business process to achieve dramatic improvements in critical measures of performance such as cost ,service and speed.”See also Business Process

Business Process Reengineering reduces costs and cycle times by eliminating unproductive activities and the employees who perform them. Reorganization by teams decreases the need for management layers, accelerates information flows, and eliminates the errors and rework caused by multiple handoffs.

• Improve quality. Business Process Reengineering improves quality by reducing the fragmentation of work and establishing clear ownership of processes. Workers gain responsibility for their output and can measure their performance based on prompt feedback.

• Total Quality Management (TQM) and re-engineering , They relate to a company of my choice is hp computer company .

• HP company manufacture desktop computer , laptops and related computer accessory .i wanna to compare things are printers . HP company manufacture normal printer but other company as per way the manufacture like that . Firstly , they goods and services that phased to meet the standards expected by its customer and then they started the way a business process to improve re-engineering with latest 3D printer on 2016 October by changing the way world Designs and Manufactures.

• HP is that emerging technologies have influenced previous industrial revolutions, unlocking new possibilities that advance the human race and unleashing unprecedented economic