Case Study On Total Quality Management

CASESTUDY
BULLI VENKATA SATYANARAYANA RAJU
CHINTALAPATI
A
INVESITIGATIVE STUDY
OF
EFFICIENCY
INTO
QUALITY MANAGEMENT PROCESS

6 SIGMA

Vs

ACE
(ACHIEVING
COMPETITIVE
EXCELLENCE)

CONTENTS

1. Introduction

2. Back Ground

3. Alternatives

4. Proposed Solutions

5. Recommendations

6. Conclusions

7. References

I.INTRODUCTION:
Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards. It consists of strategic planning, organizing and implementing each process activity and of removing all the wasted effort and energy that is routinely spent. It is a methodology of strategic overview of quality and focus on prevention not detection of problems.
In the early 1990’s companies started developing their own total quality Management principals. The most notable of all these new theories was Six Sigma which was developed by Motorola Corporation and later implemented by other industry giants like General Motors, Microsoft, Helwet-Packard etc.,

It was highly successful and later adopted by other manufacturing giants like General motors. It is now the chosen quality system for most product development companies. It strives to reduce the process errors and variation thereby reducing product failure levels. The word Sigma is of Greek Language Latin origin and stands for standard deviation. Standard deviation is a statistical way of describing the difference in variation in a set of data or process. 6 Sigma system has a yield rate of 99.9997% and produces 3.4 defects per one million observations. The goal of this system is to increase customer satisfaction and to improve company profits by reducing process variation and defects. It has six major themes which are supported by many