Case Study: Coyote Community College

662 Words2 Pages
bulb-icon

Recommended: Balanced scorecard assignment

Background According to Robert S. Kaplan and David P. Norton (2007), a balanced scorecard is “to translate strategy into measures that uniquely communicate your vision to the organization.” This tool is valuable to any organization as it creates a better viewpoint of operations on an assorted variety of measurements. By gathering precise measurements and allocating a score to every listed type of measure, the score that is calculated can provide valuable information to the organization and the different relationships within. Coyote Community College has specified the categories they are wanting for their new scorecard. Listing out the measures and how they will be measured should be used for these new categories will be needed. Measures and Measurements …show more content…

Student/Participant Perspective Measures The students are considered the customer and the focus should be on customer satisfaction. Measure of this includes customer service factors important to the students or participants such as time taken to deliver the service, price, quality and perception of the customer to meeting their needs. • Enrollment measured by increase school credit enrollment. • The percentage of citizen’s participating in programs measured by increase of both credit enrollment and non-credit participation. • Number of students completing degree and certificate programs measured by increase the graduation rate of Coyote’s programs. • Passing rates on licensure and certification exams measured by increase the licenses and certification obtained through Coyote’s programs. • Graduate placement rate measured by increase the value/impact of Coyote’s programs. • Graduate hourly wage measured by increase of reported salaries of Coyote’s graduates. • Course completion rate measured by increase course offerings meeting student’s needs. • Percentage of technology offerings measured by increase course offerings meeting student’s

Show More
Related

  • My Career Path Based on the 16 Career Cluster Inventory

    581 Words  | 2 Pages

    Subsequently what is done is that selected high schools develop a curriculum that is organized around a specific career cluster, which are like a specialized charter school. The goal is to feature a series advanced “pathway” courses that can help students to enrich their knowledge through work-based learning and academics. In turn, this specialized education will allow student to demonstrate their understanding through assessments and industry credentialing opportunities. As well these schools are enrolled in a learning exchange that have partnerships that are organized to support the programs of study by coordinating statewide networks of education partners, businesses, industry associations, labor, and other organizations (2013, p. 21-23). Consequently, the program is driven to help high school students develop a career path and to receive exploratory education that will given them an advantage in either college endeavors or in the job market.

    Read More

  • Balance Scorecard in Health Care Organizations

    1119 Words  | 3 Pages

    The "balanced scorecard is a model and performance tool used to monitor financial and quality performance" (Pane, 2011) and "translates mission and strategy into outcomes and

    Read More

  • California Community College: A Case Study

    1379 Words  | 3 Pages

    The California Community Colleges (CCC) system is composed of 108 colleges organized into 72 districts that serve more than 1.4 million students statewide. Under the direction of the CCC board of governors, the Chancellor’s Office provides statewide guidance and leadership to the community colleges. In addition, the voters in each district elect a board of trustees charged with developing local policies that govern the day-to-day operations at the district’s colleges, including overseeing the compensation of teaching faculty and other employees. For the fall 1999 semester, the districts reported to the Chancellor’s Office a total population of 41,754 teaching faculty, of which 28,180 (67 percent) were classified as part-time and 13,574 (33

    Read More

  • Low Income Student Success

    612 Words  | 2 Pages

    The number of low-income students enrolled as undergraduates in U.S. colleges and universities, has grown over the past 35 years (NCES, 2007a). For example, the number of low-income students entering college immediately following high school has increased by over 60 percent since 1970 (Mortenson, 2007). Although it may appear

    Read More

  • Tyson Food Balanced Scorecard

    1580 Words  | 4 Pages

    Balanced Scorecard The balanced scorecard (BSC) is a strategy used in organizations to determine their performance measures (Meredith & Shafer, 2016). The BSC provides knowledge into four perspectives of an organization; financial performance, customer performance, internal business process performance, and organizational learning and growth (Meredith & Shafer, 2016). There are many elements of the BSC, including the strategy map which displays the cause and effect relationships between the four perspectives to achieve a specific organizational goal (Meredith & Shafer, 2016).

    Read More

  • Rising Tide: Ed Trust Report

    746 Words  | 2 Pages

    In recent years, many college leaders have crowed about improvements in their graduation rates. But it’s important to ask — improvement for whom?

    Read More

  • Analysis Of Amazon

    1459 Words  | 3 Pages

    The Balanced Scorecard is a management tool used for strategic planning in business and industries to align activities with a vision and strategy. The tool is used in the organizational setting to improve communications (USAID,

    Read More

  • The Effectiveness of Customer Service in ASDA

    661 Words  | 2 Pages

    As you can see from the points above it is vital to give good customer

    Read More

  • Why I Want to Pursue a Higher Education

    882 Words  | 2 Pages

    The United States gives everyone an opportunity to get a college degree. On top of the college opportunities give a great chance for jobs after the college education. Many foreigners come to the United States to get an education but they also tend to stay here, due to the job opportunities. In 2009 President Barak Obama put in a community college initiative to increase the college graduate level in the United States. In an article titled “Obama Plans Community-College Initiative”, Obama told reporters that twelve billion dollars was going towards community colleges. The goal of the initiative to have more college graduates than in recent years and to also put the United States number one in college graduates.

    Read More

  • Good To Great Essay

    1438 Words  | 3 Pages

    Everything from this program will enable us to transition into the workforce with an upper hand from other universities, on top of hard work ethic, I believe not only can I be the best at what I do, but assist becoming the best as well. My third and final circle, economic engine. Pursuing a career as a landman has so many rewards and benefits. Unquestionably it fueled my economic engine as a career path. Having a Hedgehog Concept is an important step in going from good to great;

    Read More

  • In Search Of Excellence by Peters and Waterman

    832 Words  | 2 Pages

    Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.

    Read More

  • Balance Scorecard Assignment

    1488 Words  | 3 Pages

    A Balanced Scorecard can be defined as a “performance management tool which began as a concept for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy” (Wikipedia 2009, ¶ 1). Scents & Things will need to develop a balanced scorecard that will assist in meeting and help define the company’s values, mission, vision, and SWOT analysis. The balance scorecard is made up of four perspectives; financial, customer, learning and growing, and internal process. This paper will define each of the four perspectives objectives, performance measures, targets, and initiatives. The paper will also show how the perspectives relate to Scents & Things vision, mission, values, and SWOTT analysis.

    Read More

  • Strengths And Weaknesses Of Balanced Scorecard

    1457 Words  | 3 Pages

    The balanced scorecard was introduced by Robert Kaplan, a professor at Harvard University, and David Norton in 1990. The concept was later adopted for a study on new methods to measure performance involving multiple organizations. The balanced scorecard enables organizations to measure performance by providing balance to the financial perspective. Organizations used to measure performance by measuring only the financial measurements and this did not reflect the true performance of the organization. The BSC methodology includes information about the operational measures which gives the management a clearer picture that makes it easier for organizations to plan for short and long term goals.

    Read More

  • Collier's Five Components Of Customer Service

    935 Words  | 2 Pages

    a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring

    Read More

  • Importance Of Service Quality In Restaurant

    724 Words  | 2 Pages

    The dimensions of service quality refer to the attributes which contribute to consumer expectations and perceptions of service quality, thus serving as the determinants of consumers’ quality assessment (Rowley, 1998). The most well-known, commonly used service quality scale is the SERVQUAL, a general instrument for measuring service quality developed by Parasuraman et al., (1988). It includes five dimensions of service quality: (1) tangibles: appearance of physical facilities, equipment, personnel and communication materials; (2) reliability: ability to perform the promised services dependably and accurately; (3) responsiveness: willingness to help customers and provide prompt service; (4) assurance: knowledge and courtesy of employees and their ability to convey trust and confidence; and (5) empathy: caring, individualized attention that a firm provides its

    Read More

More about Case Study: Coyote Community College

Open Document