Australia Hospitality Industry Case Study

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The hospitality industry is a broad industry enjoyed by many members of the public. it holds a lot of diversity ranging from the services of a 5 star hotel to a small cafe on the corner of a street. Although the hospitality industry is so big and diverse all of the businesses in it have one thing in common, They are looking for returning customers. To gain more returning customers businesses are always looking for new content to make them the next best thing. Australians are regarded as people who are always looking for a good time. This good time is most commonly paired with heavy alcohol use and in return australia’s hospitality industry has responded with selling and supplying alcohol to customers and directly caters towards them by the …show more content…

However in contrast to the fun and good times lies australia 's most destructive drug “ The misuse of alcohol costs the australian community an average of 15.3 billion dollars every year taking into account factors such as crime and violence treatment costs loss of productivity and premature death (SA Health, 2009)” With the hospitality industry being one of the main providers of alcohol to the public the industry must take some responsibility for the negative effects and problems that occur especially when they occur on licensed …show more content…

As the ones selling the liquor, Bar attendants have to go through A RSA or Responsible service of alcohol course This course is mandatory for certain people involved in Queensland 's liquor industry to have a current responsible service of alcohol (RSA) certificate. The responsible service of alcohol course educates you on the laws of serving alcohol, to whom and how to tell if they have had too much. Anyone working behind a bar or where alcohol is sold needs to be aware of the laws. Serving someone who is deemed to have had "enough" cannot only land your employer in lots of trouble If you serve someone who is intoxicated and they then walk home and get hit by a bus you can face serious penalties Every State has their own slightly differing laws in relation to RSA. Also note that because a course in a particular state is labelled "Nationally accredited" it may still not be valid in other states. The RSA can help decrease the damage done by alcohol as bar attendants learn when and when it is not okay to serve alcohol. Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. Requires a training in RSA. As the responsible service of alcohol course has no negative

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