Overview
The Colombo Academy of Hospitality Management (CAHM), Sri Lanka’s largest hotel school, is a joint venture with William Angliss Institute (WAI), Australia. Based in the SLIIT campus in Malabe, we are a dedicated centre for Hospitality, Tourism, Foods and Events. William Angliss has a proud history of over 75 years. Our Melbourne campus annually hosts over 21,500 local clients and students, and 1,300 international students from over 45 countries with more than 100,000 graduates worldwide.
Since our inception in Sri Lanka, we have been offering Advance Diploma Programmes at our Campus for students who have chosen the path of hospitality. Our newest venture however, is tailored to benefit those still contemplating about a career in hospitality,
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After 12 weeks you will have the confidence to enter the industry. This programme is a great pathway to enrol into the William Angliss Institute Advanced Diploma of Hospitality Australian qualification delivered here at our Academy.
THISARA THARANGASIRI
Having begun his career at Taj Samudra, Colombo, in his extensive experience in the field of hospitality, Thisara also worked in Singapore, Saudi Arabia and New Zealand. His qualifications include Certificate course in Human Resource Management; National Diploma in Hospitality Management (Operational Management, Level 5) from National Technology Institute, Auckland New Zealand; Basic and Advance Shift Management at RICC MacDonald’s (Riyadh International Catering Cooperation) in Kingdom of Saudi Arabia; Basic and Advance Equipment Management at RICC MacDonald’s (Riyadh International Catering Cooperation) in Kingdom of Saudi Arabia; Diploma in Hotel Management at SHATEC, Singapore; Basic Level Professional cookery, and Basic level Restaurant and Bar Service at the Sirimavo Bandaranaike Institute of Tourism and Hotel
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Throughout this programme you will learn professional etiquette, international grooming standards, understand reservations, cashiering systems, check-in and check-out procedures, along with the basic fundamentals of the Front Office department. The duration of this course is 12 weeks, and will give you the confidence to succeed in the industry. This programme is a great pathway to enrol into the William Angliss Institute Advanced Diploma of Hospitality Australian qualification delivered here at our Academy.
DIMUTH RUBESINGHE
With over a decade of experience in the direct customer service field in different industries, Dimuth highlights the importance of social and cultural sensitivity to the students at CAHM and lectures ‘Diversity’ as a subject. His real passion is to lecture ‘Regulatory Requirements’.
Having worked at Flight Quotes (Pvt) Ltd, Venus Travels and Tours – Colombo; Adina, Spotless Epicure, Ikon Services, and LOC Crown Towers - Melbourne, Australia; Dimuth possesses over 5 years of experience in the Hospitality and Tourism sector.
Bartending (Duration: 12
Memorandum Date: April 24th, 2014. From: Hang Ha, Duong Luong. To: College students and college graduates who are interested in working in the hospitality industry. Subject: Kimpton Hotels and Restaurants – Do you want to be a happy employee? Scope
Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). The Human Dimension A Review of Human Resources Management Issues in the Tourism and Hospitality Industry. Cornell Hospitality Quarterly, 51(2), 171-214.
Sheth, S. (n.d.). Bookmark and share recruiting the best talent for the hotel industry. Retrieved from http://www.hcareers.com/us/resourcecenter/tabid/306/articleid/835/default.aspx
Emile Fortin quitted his accounting job and started a restaurant in 2008. His whole family was all involved in his business and helped the restaurant keep operating and become better. Emile’s wife Gillian is in charge of everything about food. They have three sons. The oldest son Alan helped Gillian with the purchases. John did some job about cleaning. Their youngest son Robert, who was a busboy on the weekend and then started serving tables, is the one who has stayed with the restaurant work and hopes get more involved about restaurant management. Robert decided to pursue a bachelor degree in business administration after graduating from high school. During his freshman year, he started dating a young lady called Sylvia. Sylvia always helped the restaurant voluntarily
Accor Hotels is a multinational hotel group which owns, operates and franchises over 3700 in 92 countries representing several different brand names. The brands they represent range from budget, economy to five star accommodation. This hotel group is classed as a large organisation, they call their Human Resource department Talent and Culture this department consists of managers and staff who 's main focus is the Human Resource Management roles and responsibility. The Human Resource role and responsibility within the Accor company is the human resource manager as it a large business, this department supports business and running of the business. The human resource manager is responsible for employee engagement, employee relations, recruitment and selection, health and safety and legislation.
In spite of having numerous structures in place to ensure a luxurious guest experience, the Oberoi Vanayvilas (OV) failed to provide a quality service to its hotel guest. To recover from this service failure, we recommend OV to sincerely apologize and ‘offer refund for the third night and a credit for the two nights for a future stay with additional hotel perks tobe used at OV within a year’ to the impacted guest. Main drivers for our recommendation are to convey a message that Oberoi sincerely cares about the customer inconvenience and wants its guest to revisit the hotel to win over the customer by its exemplary quality service.
The company Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is. international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these. hotels and has significant ownership interests in all but Mandarin. Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach.
The reason I chose the Hotel Management industry is because it is a career path that I have always been interested in and curious about. It is a fast growing widespread global industry. I’ve always wanted an exciting career, which would integrate my business and creative skills in a way, which would be more energetic, active and fun than most orthodox and boring office desk jobs. I also desired to work in an industry, which I was fervent about. For my first year Applied study period I had the opportunity to work at The Taj hotels, resorts and palaces, India and my experience there established many of my principles of how the hotel industry operated. Despite my refining on the job experience, that allowed me to explore the various departments and requirements of the everyday job, I had never elaborately researched the prospects of working and skills and requirements required in the Hotel Management industry; and this Is exactly what I aim to accomplish with this report.
Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel operators and employees who work in the sector, Indian hospitality industry has gained a level of acceptance world over. It has yet to go miles for recognition as a world leader of hospitality.
...ch plays a pivotal role in this work as there are several underlying factors which affect tourism and a pre-research is needed to exactly identify the needs and expectations of domestic and international tourists. The title covers a broader scope whereas the study is done only with respect to hoteliers and other accommodation units. Hence reframed title would be more appropriate.
Lindsay Alanson is a 15-year experienced professional that has moved up the hospitality ranks through her hard work and effective management style. One of the best programs developed by Lindsay in the past has been an initiative to increase motivation for the lower paid employees. Lindsay has now been recruited by Grand Chancellor Resort to take on the challenge of lowering the employees’ 20% retention rate as the quick turnover of employees is costing the resort an excess amount of money. Not only would the resort like to cut the cost of the hiring process but also maintain the reputation of best places to work as they were finalist in the best places to work awards in 2006.
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
My name is Adetoun Oyewole – I am currently studying HND Hospitality Management. The purpose of this assignment is to bring out my personal development skills; which will lead me to professional development. This assignment will also enable me to focus on my personal skills that will lead me to success.
The Hospitality and Tourism sector is characterized as the fastest growing sector in Jamaica. Many tourists from all over the world travel each year because of the country’s beaches, culture, climate and landscape. Despite the contribution of other sectors the Hospitality and Tourism is still the giant industry that contributes largely to Jamaica market share. In this paper, we will call the Hotel that I am employed ‘Hotel A’ for privacy reasons. Hotel A was formed in 1981and has developed to be one of the largest all-inclusive resorts in the country, tackling all factors that impact on its overall success. Some of these factors are political, economic, social, technological environmental and legal factors called the PESTEL framework. “A
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having