Australia Customer Service

“Life’s about more than money for starters, we know our customers are people, not just an account numbers or business portfolios. Therefore, the National Australian Bank want to make you feel valued and supported. And do what we can to make things easy as possible. With products, services, insights and ideas to help you live the life you want. Were good with money, but were more than that were good with people too?”

Have you heard of that saying “the customer is always right” it’s a famous slogan? The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers,

Firstly, what does a customers need from a bank? According to the World Economic Forum article, Banks are vital to the products and services they provide and the way that they sit between borrowers and lenders, bridging short-term deposits and long-term borrowing. this means as the world changes and people’s habits change with it, banks have to adapt their products to meet the needs of their customers wherever they are, and however they chose to transact. Secondly Why would people invest their money? Andrew Hagger American Chamber of Commerce quotes the National Australian Bank believes their role should be to help Australians feel in control of their money. “Mr Hagger believes there are three things the National Australian Bank needs to fulfill their role as a bank these include: build trust and confidence with the community, make their customers understand their finances and interact with their money as easy as possible, and thirdly NAB must be personal and supportive of their customers. So the role is to support the enablement process and make it as personal as possible because NAB want to be good with people as they are with money.” Lastly, what would cause a customer to move from a particular bank? people move from a particular bank for a number of reasons it might be because the customer might not be happy with the customer service the

therefore, how do you deal with Customer Complaints and Unhappy Customers. these include: reassure the customer, the first and important thing to do is reassure your customer that your listening. An example of reassuring statement “Calling us was the right thing to do” “I’ll let you explain the situation first, and then we’ll find you a solution”, show empathy is important, so it can help to show that anyone would feel the same under these circumstances. Example of this includes “I know how frustrating it can be – let’s see how I can help you”, keep it factual, and offer solutions to fix the problem. But most importantly remember try not to take it personal your aim should always be customer