Assignment A: Skills Of An Executive Assistant

Assignment A
Skills of an Executive Assistant
Executive assistants are required to sort, distribute and respond to correspondences, faxes and e-mail File, manage and retrieve documentation, make travel arrangements, prepare agendas and presentations, manage schedules and appointments. But today, in addition to their hard busy day to day task, they are expected to handle several duties including interpersonal and negotiation skills, organising event, preparing research, read and analyse reports, budgeting, be problem solver as well as managing people, plan and prioritise the work of other, support staff. IAM L4 study guide 2011
Therefore, it is important for executive assistants to possess a wide range of skills to deal with their increase responsibilities.

J. Stroman p 570
Regular communication is crucial to the success of a relationship. Assistant should take the responsibility for improving the relationship with their managers. You must be able to communicate your ideas as well as respond to others ideas. As executive I have to be able to respond to question, handle conflict and be a good listener.
As Sue France states“ Networking is about listen and sharing knowledge and helping each other to achieve your restive goals”. For that reason, it is imperative to establish a communication circle both internally and externally.
At Amiodis I communicate constantly through different channel by phone, e-mail, networking, meeting or face- to -face. Consequently, good written and listen skills are essential.
To ensure the effective passive on information, executive assistant must be able to evaluate the most appropriate communication tool. Good communication require knowledge in:
• How people interpret information
• The importance of listening and questioning skills
• How to pass on or give information
• the use of telephone etiquette
• writing skills and the use of appropriate vocabulary and