As a successor to the VERIFIER system, CONFIG was a good technology that was implemented horribly. Some of the main problems that plagued implementation of CONFIG were lack of employee training, poor interface design, and hardware inaccessibility. With the addition of a lack of motivation from employees who had disincentives to aggregate the system, this resulted in less usage and application across the board. Instead of assuming CONFIG as a “Turkey” or an “Edsel,” we must look at the organizational structure of the companies and make sure the optimization of subprocesses such as the sales representatives does not suboptimize the processes such as new technology that will benefit the company. CONFIG is an important example of how system analysts …show more content…
This seemed like an ideal solution, and worked for a while. Soon after the initial novelty worn off, use of CONFIG went down dramatically over time. Since CONFIG wasn’t built for the users, most of the users could not or wouldn’t take the time to test solutions. Without proper training, users complained about a plethora of issues from too many menus to a lack of shortcuts making most tasks tedious. The IS analysts decided to roll back their initial design to brainstorm new implementations of CONFIG that would be more user …show more content…
Being user friendly, the IS analysts thought that user compliance would boost the usage of the product. Much to the IS analyst’s dismay, surveys concluded that the program had small differences with usage. This problem was due to the socio-economic factors within the company which caused the sales representatives chosen to operate the system to shun the system. These excuses were due to disincentives such a lack pay bonus or reward for using the system, and being obtrusive toward their responsibilities. As sales representatives, they made excuses such as the system being “dirty work” for the manufacturers. Behind the excuses, the process of using the system was sub optimized by the sales representative’s subprocess within the company which was optimized for efficiency. Unfortunately, the IS analysts in charge of the project were not in a position to make changes regarding who used their system. Communication issues between the creators of the product and the managers who employed the product caused this
Asemi observe that Management Information System (MIS) is one of the information systems that is computer based. Besides, Asemi defines MIS as “an organizational method of providing past, present and project information related to internal operations and external intelligences. It supports the planning, control and operation functions of an organization by furnishing uniform information in the proper time frame to assist the decision makers,” (2011). The aim of MIS is to satisfy the general information need of the entire manager in an organization. Before the advent of computers, the process of decision-making was one that was full of built-in advantages and ad hoc methods. Computers technologies have changed the landscape of the decision-making process completely by making the process less demanding and easy to undertake. The reason for this situation is that information technology has made access to information more automated, efficient, effective, timely, and less ambiguous. Consequently, the ordinary t...
Sallam, (2011) developed a survey based on customers rating their BI platform designers. Sallam gathered data on major corporations such as IBM Cognos, Oracle, Microstratgey, and Microsoft to small companies such as Corda and Qliktech to compare end user satisfaction. “With the exception of development tools and BI infrastructure, in general, the satisfaction with capabilities rises along with the prevalence of use. Only reporting is used extensively by most respondents (68%) while six capabilities are extensively used by 25% or less. Use of reporting and ad hoc analysis experienced the most significant decline in extensive use while interactive visualization and dashboard use grew the most” (Sallam, p. 6, 2011). End users utilize BI that is easy to understand and offers them value. Some BI systems may be easy to use but offer no value to the end user or the system could offer value but its complexity reduces efficiency elsewhere muted or canceling out the BI systems
This system will be based on making choices for the support system. It can be used by manger and senior in a business and they will get information about how the business how it operate and they can see and manage how efficient a company like John Lewis is
As technology advances so should the products and services provided by companies. In every industry, technology is becoming the key success factor to growth and profit. The ability to communicate with people all around the world has created a new marketplace for business. In order to remain competitive, it is important for companies to utilize the most current technology. At ABC Inc., the use of the latest technological tools allows the company to provide first-rate, quality architectural engineering services to its clients. As part of the company's strategic goal to increase profits and clients, the board of directors established an information technology steering committee to look at how the company could improve its' technology. The committee was tasked to make sure the company had the latest available industry computer tools and to make sure all employees were uniform in terms of the technology. One of the most important findings of the committee's research was the fact that the company and its branches were using varying types of software and hardware systems. The findings also showed that this lack of uniformity caused numerous communication problems not only with the branches and corporate offices, but also the clientele. These findings were reported to senior management. Based on the findings, recently, senior management made the decision to ensure all employees, branch offices and corporate office were working on the same software and hardware systems. Management decided to move the entire company to a Windows NT environment, in order to improve productivity, to create uniformity, to create a more functional network infrastructure and to develop an Intranet and Internet web sites. The Information Technology department (referred to as the "Team") was asked to take a look at the pros and cons of moving to Windows. The Team has prepared the following report based on its research efforts.
Ans: Jean has failed to consider a fundamental rule of “business as usual”. The manager level employees of all departments are cautious about status quo being maintained. In addition to this, Jean has also failed to account the need for cross functional team. The repercussions of which will be in the form of increased pressure on him in making sure users of the software package implemented have right kind of expertise and qualifications to use.
Information technology will create new directions of intelligence that will travel through infrastructures, devices or persons (Hines 2011) the world is rapidly changing and integrating the burden of record keeping and manual systems from peoples to software, meaning less paper work. This provides some relaxation to the organization and will further be using these software/methods helps to enhance the efficiency of the overall organization. These issues are being addressed in every organization only they differ in to the extent it has been used. Businesses today have a different approach they don’t tell you what they can do instead they tell you why they opted for it. This indicates competition. Today a customer has vast amount of options to select from so they become selected in doing that and opt for the most efficient and the uniqueness in your...
Businesses however, have high expectations on IT and its ability to solve today’s problems quickly. This has led to a number of rapid development and project management methodologies, risk-reward arrangements and an erosion of the professional standards and quality of service once commonplace in the mainframe era. There is a clear disconnection between the static world of trustworthy IT solutions and the dynamic needs of today’s modern business environment. This drives the customer to question their “time to market” options, the cost legacy within the business and the value for money they receive from their IT solution.
Systems are typically strictly followed and are designed on the basis of achieving maximum effectiveness. Traditionally organisations are following a bureaucratic-style model where most choices are decided by the upper management level and there are numerous and often unnecessary needs for particular decisions (e.g. protocol for daily use goods) to be taken. Progressively, organisations are simplifying and modernising their method by innovation and use of latest technology to create a faster decision-making method. Special stress is on the consumers with the intention to create processes that involve customer relations to be as user friendly as capable(Lynch,
Carr eliminates the possibility of advantages due to proprietary software using the example of American Hospital Supply’s ASAP ordering tool. He highlights how specialized software can turn from a boon to bane, when more generic and updated solutions come into the picture. Many companies such as Dell and Wal-Mart have used the opportune time frame of the IT boom to set up their brand name and goodwill. That window seems to have closed now, because the possibility of a competitive advantage using IT is minimal, if not zilch.
Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive.
MidSouth Chamber of Commerce is an organization that rely heavily on their information systems. Lassiter, Hedges and Kovecki who has no information technology background were taken into computing operations. Introducing a new system is not an easy task until an organization has senior IT professionals and backup plans. In the end, it was the lack of proper management and lacked intimate knowledge of information systems made them depend on outside persons to make decisions that caused all these problems.
Conversely, (O’Brien and Marakas, 2008) suggests that, with the above mentioned benefits of integrating information technology in an organization, there are some demerits. For example, the price for implementation of information technology is often high; especially the cost of hardware not lea...
Through this organization done accurate business planning, effective marketing, achieve higher global goals, more systematic management, instant customer support and real time monitoring, make better decisions, tools for better decision making, solve complex problems, and improved resource management. Without use of information technology we cannot think of long term business growth and it is the best way to make more profits, faster. Information technology continuously increasing the communication, efficiency and effectiveness of business operations, and productivity of
Zulkhairi Md. Dahalin( 2012) claims the lack of a systematic and structured approach to analyze the user requirement independent of specific technology and IT solution can contribute to failure in implementing the user-desired business
One main apprehension that they have against Information System is the high investment cost. In addition to this there is the high maintenance and upgrade costs associated with the deployment of new IT systems. In fact they prefer to outsource the heavy IT department expenditures to other companies having IT as their core activities. In return they expected to receive a full solution pack to meet their requirements and they are ready to pay these IT services as an operating cost. At the same time the risks associated with IS are being shifted to the other