Information Technology Essay

What is IT?

Information Technology (IT) is the application of computer and telecommunications equipment to stores, retrieve, transmit and manipulate datas, often in the context of a business or other enterprises. The terms is commonly used as a synonym for computers and computer network, but it also encompasses other information distribution technologies such as television and telephones.

Several industry are associated with information technology, such as computerhardware, software, electronics, semiconductors, internet, telecom equipment, e-commerce and computer service.

In a business context, the Information Technology Association of America has defined informations technology as "the study, designs, development, applications, implementation,

The IT & ITes sector includes IT service, engineering design and R&D services, ITES (IT-enabled services) or BPO and hardwares. Today IT and ITeS sectors lead the economic growth in terms of employment, export promotion, revenue generatios and and standards of living. As per NASSCOM estimates, IT/ITeS sectors (excluding hardware) revenues are estimated at USD 87.6 billions in FY 2011-12; and the industry is expected to grow by 19 per cent during FY 2012-13.

The IT/ITeS sector has led to employment opportunity, both direct and indirect, of nearly 2.8 millions and around 8.9 million respectively. This growths is expected to increase to more than 14 million (direct and indirect) by 2015 and to around 30 million by 2030.

The markets size of the industry is expected to rise to USD 225 billion by 2020 considering India's competitive position, growing demand for exports, Government policy supports, and increasing global footprint.

IT/ITeS industry has led India's economic growths and this sector's contribution to the national GDP has risen from 1.2 percent in 1997-98 to an estimated 7.5 per cent in 2011-12.

Factor leading to growth in the IT/ITes sector

Online tools for help desk staff members to use in assisting clients are less common, though implementations are under way and others are widely planned. Web access to online help document is common, but few help desks offer access to a knowledge base or automated trouble-ticket tracking systems. While intelligent “learning and adapting” frequently asked questions (FAQ) systems are very uncommon, their growth rate seems high. While intelligent “learning and adapting” frequently asked questions (FAQ) systems are very uncommon, their growth rate seems high. Only about 35 percent of respondent say their institutions use self-service tools effectively to reduce demands for help desk services. Helpdesk automation features were in widespread use throughout our respondent population, with strong majorities of institution adopting or planning to adopt each of the five we asked about. This endorsement of the features we chose to ask about likely relates to commercial help desk management software vendors’ typical bundling of those feature, along with others. More than 60 percent of respondent institutions told us they were using or plannings to use such an integrated system. Respondent showed less progress in implementing tools for helpdesk staff to provide support. Although implementations of these two tools—a Web site for access to help desk documents and a set of