“Technology is now being applied to increase service efficiency and effectiveness, to meet reporting requirements, and to break through old capacity or service barriers” (Davis, Fanning, Smith & Shaw (n.d., pg. 10). Human service organizations face many challenges in delivering client services. Many challenges can be met with the utilization of web-based software programs that are designed to help agencies meet needs, reach goals, and fulfill missions. This paper provides an examination of web-based software programs helpful in delivering client services, the benefits of using such programs, and the factors that determine which programs should be used to meet needs.
Web-based Software
Accenture Health and Human Services
“The Accenture Health and Human Services software suite is a flexible, adaptable, standards-based set of solutions that support service delivery to citizens across multiple agencies’ programs, service providers and service delivery models while preserving existing IT investments” (Accenture, 2013, pg. 02). Accenture software suite is one that eases the sharing information, coordinating efforts between agencies, and offering clients a single point to access various services in one streamlined package. Accenture allows agencies a way to connect to services for families quickly. The software also connects stakeholders across the human service ecosystem. This allows stakeholders to see what programs are working and which are not. The Accenture website further states,” The software suite offers case managers a complete view of programs to which a family is currently subscribed and helps them better assess what more they may need quickly and efficiently” (Accenture, 2013, pg. 01).
There are five essential components t...
... middle of paper ...
...vices. Retrieved from http://www.att.com/Common/files/pdf/npower_health_and_human_services.pdfDavis, J., Fanning, J., Smith, J. & Shaw, P. (n.d.) NPower's technology guide for nonprofit leaders. A mission tool for community development. Retrieved from http://www.att.com/Common/files/pdf/npower_community_development.pdf
FAMCare. (2013, December). Web-based Case Management Software for Nonprofits, Local and County Municipalities and State Human Services Agencies. Retrieved from http://www.famcare.net/Features/WebbasedCaseManagement.aspx
Global Vision Technologies. (2011). FAMCare... Case Management for Child Welfare, Social and Human Services. Retrieved from http://www.globalvisiontech.com/Solutions/SocialServicesCaseManagement/tabid/74/Default.aspx
Oracle. (2013, December). Social Services. Retrieved from http://www.oracle.com/us/industries/public-sector/028793.htm
Case management refers to when a person or people in need require an environmental intervention. The Conrad Hilton Association defines case management as “one of the primary services offered to individuals and families who face multiple challenges, including severe mental illness, addiction, and homelessness.” Case management often helps those who are struggling or who are in need, however, the term tends to be used very loosely within organizations.
Case management is a problem-solving practice method that has had a growing momentum over time. This is due in part to federal and state funded program mandates and the desire for continuity of care. The National Association of Social Workers (NASW) (1992) and the Case Management Society of America (CMSA) (2010) have developed practice standards to establish uniformity in case management functions and pra...
Worth, M. (2014). Nonprofit management: Principles and Practice. 3rd Ed. Thousand Oaks, CA: SAGE Publications, Inc.
Meditech was created to offer software solutions that met the needs of health care or...
Public /Private Ventures. (1995a) Grossman, Jean Baldwin and Joseph P. Tierney. Making a Difference. September 2000. Philadelphia.
Virginia Department of Social Services uses FPM to engage families in the decision-making process when a child is at risk of coming into foster care, foster home placement disruption, and permanency planning (Family Partnership Meetings, 2013). With that said, foster parents are considered as professional members of the multidisciplinary team, working together to meet the needs of foster children (Child Welfare League of America,
The Adoption and Safe Families Act (ASFA) was as a response to growing concerns about “foster care drift”; that is, children experiencing multiple, unstable foster care placements over extended periods, children virtually lost within the child welfare system (Rockhill, 2007). The ASFA has become a very important and much needed policy that helped with placement and safet...
Currently, we use the electronic health record system called Computer Programs and Systems, Inc. (CPSI). CPSI is “a l...
McLaughlin, T. A. (2016). Streetsmart Financial Basics for Nonprofit Managers, 4th edition. New York, NY: John Wiley & Sons, Inc.
[The term case management can have many different applications. In this paper, it will refer to the managing of individual’s cases who find themselves in the criminal justice system, in a corrections setting or in the community who require an advocate to assist them. These persons could have one of any number of issues that require special attention or connection with resources that will enable them to improve their functioning and possibly result in avoiding a return to the criminal justice system. The case managers who work with client’s who have various issues which require specific resources and techniques. In addition, this paper will define the process and what role ethics and confidential information play in working with clients.
Downs-Whitelaw, S., Moore, E., &McFadden, E. J. (2009). Child welfare and family services: Policies and practice, USA: Parson Education Inc.
One of the largest nonprofit organizations in presently in health care is Banner Health. It is their mission to give precedence to quality patient care and want to be known as an innovative national leader that is constantly and consistently growing clinically. The Samaritan and Lutheran Health Systems joined together to make Banner Health what it is today. They provide various programs and services so that they can readily address health care needs for the next decade such as eICU, iCare, Banner Research, and Alzheimer’s Care. Banner health’s network has grown since it has been established and is one of the top leaders in health care. Banner Health lives up to their mission of providing outstanding patient care by offering innovation through technology and performance management programs.
Higgins, J., & Cole-Poklewski, T. (2010) Case management reform: An illustrative study of one hospital's experience. Professional Case Management, 15(2), 79-89.
Worth, Michael J. Nonprofit Management: Principles and Practice. 3rd Ed. Copyright 2014 by SAGE Publications, Inc.
Throughout U.S. history the nonprofit and government sectors have addressed needs that are not being met by the marketplace through the provision of a variety of social goods and services ranging from health and human services to environmental conservation. In response to increased demand for these services, the number of nonprofits has grown by 59% over the past 20 years (Powell and Steinberg, 2006; NCCS, 2010). There are now over 1.5 million nonprofit organizations in the U.S. which account for 5 percent of GDP, 8.1 percent of the economy’s wages, and 9.7 percent of jobs (Wing, 2008). Over the same time period, government social programs also rapidly expanded in number and per capita cost (OCED, 2010) .