Vonage virtual receptionist for small business
Vonage has created a tool that prompts callers to select a few options from a phone menu. Once a caller dials into a company number, an automated record plays and informs the caller how to reach a desired extension. The extension numbers and the recordings can be updated from the administration portal in the settings page. The tool gives a company ability to create multiple virtual receptionists and scheduled to specific times. For example, one can set up a virtual receptionist for holidays or non- business hours. This ensures that there are no calls that get unattended at anytime whether on a holiday, working hours or past the business hours.
Integration and Features
The virtual assistant is flexible to allow a live receptionist answer to customer call during business hours before any automated greetings and plays the menu. It is also possible to customize the virtual receptionist to forward calls to a certain extension, record and upload custom greeting for the company and have it played continuously or as the virtual assistant dials t...
The personal digital assistant (PDA) is a handheld device originally designed as personal organizers but over the years have advanced becoming the newest tool in the academic toolbox. It had broad capabilities is a powerful reference source as well as a computer and communicator that can be stored in a pocket.
Telehealth is the monitoring via remote exchange of physiological data between a patient at home and health care professionals at hospitals or clinics to assist with diagnosis and treatment. As our society ages and health care costs increase, government and private insurance payers are seeking technological interventions. Technological solutions may provide high quality healthcare services at a distance, utilize professional resources more effectively, and enable elderly and ill patients to remain in their own homes. Patients may experience decreased hospitalization and urgent care settings, and out of home care may not be required as the patient is monitored at home. However, no study has been able to prove telehealth benefits conclusively. This change in health care delivery presents new ethical concerns, and new relationship boundaries between health care professionals, patients, and family members. This paper will discuss telehealth benefits in specific patient populations, costs benefits of using telehealth, and concerns of using telehealth.
The purpose of telemedicine is to remove distance as a barrier to health care. While telehealth is an accepted resource to bridge the gap between local and global health care, integrating telehealth into existing health infrastructures presents a challenge for both governments and policy makers (HRSA, 2011). Today there are policy barriers that prevent the expansion of telehealth, including reimbursement issues raised by Medicare and private payers, state licensure, and liability and privacy concerns.
South Street Hospital (SSH) is 1 of 12 not-for-profit healthcare systems in the Great West Hospital System. Their corporate call center located at Great West handles all 12 hospitals. Dr. Canton is a colorectal surgeon at SSH. His office received an irate call from Mr. Gutsy canceling his surgery scheduled for the next day. He claimed that a woman from SSH had called him demanding that he bring money to the admitting center for his co-pay but stated that he could not remember her name. He stated that he did not want to go anywhere that makes these kinds of demands (Buchbinder & Shanks, 2012).
According to Tuncay Bayrak, in his paper, IT Support Services For Telecommuting Workforce, in new era of technology, organization faced many radical changes. The changes involved from traditional workplace into more technology ways. With the existence of various types of software that enable long-distance communication, telecommuting workforce has been evolved. Nowadays, the organization was transformed to become a network-based operating structure where employees are not tied to the workplace. Every day, the rank of telecommuter job continues to grow. Telecommuting job allows employees to work from home or remote locations across the world. The question is what is the different service support that was provided by the organization for telecommuter and traditionally employee in a regular office. The aims of this study are to explain many types of support service for telecommuting employee that can be provided and the different support service that needed for telecommuters and desktop computing. The goal of this paper is to provide a framework to help IT manager to solve the issues in increase their potential benefit of providing good support service.
Captioned Telephone is a new product of Ultratec, being tested in several states. CapTel is an innovative service in which the operators repeat the words of the hearing party into an automatic speech recognition system for rapid transcription. Voice and data are carried on one line so that the hard of hearing or deaf user can monitor the speech as well as see the transcription. The CapTel phone is set up for “dial through” so that the user does not need to dial the relay service first.
TP has grown from a single store in 1988 to the largest pizza chain in Spain. At the end of 1997 they had 399 stores and an estimated market share of 62% in Spain. But what made it so successful? There are several reasons for that in the TP concept:
Taylor, P. and Bain, P. (2003) 'Call Centre Organizing in Adversity: From Excel to Vertex' in G. Gall (ed.)
Thus, an open-room karaoke with a mini stage will be provided for the in house customers. Any client who wishes to show his / her talent can go up to the stage, choose a song, play the music and then start to sing. On the other hand, those clients who are shy to go on the stage can enjoy the music while having the
usually known as the ringer, alerts a person of a telephone call, created by a
In today’s virtual society our office experience is getting more and more dependent on cyber culture. Due to the increase in employees working at home, virtual offices have become a convenient way for staff, clients, educators, students and all other types of business people to stay connected. Teleconferencing, skyping, e-mails, and texting have become mainstream ways of conducting business so it seems pertinent that businesses learn to effectively create and conduct virtual teams.
I have worked as a receptionist, secretary, and administrative assistant. My experience includes a full spectrum, of administrative duties you are looking for. I am confident in my computer skills with MS Office, Word formatting and templates; Excel spreadsheets; Access data processing; PowerPoint presentations, and Adobe Acrobat. I am proficient in faxing, photocopying, scanning, binding manuals, answering phones, greeting walk-in visitors/clients, ordering office supplies, internal/external mail and courier services. I have coordinated teleconferencing, staff/client
Tele-health is applicable for communication with and monitoring of patients beyond the hospital setting. Furthermore, it also had an impact on health care use by redu...
Technology can displace numerous examples of workers in service industries. Shop fronts such as banking, real estate, travel and many more, are disappearing. Small retail food outlets continue to collapse, with the growing supermarkets and food chains organized around computer technology, and on- line shopping from home. An even completely automated home-computerized service such as a hardware and software package called “Jeeves” is now available. Business management and company directors are finding voice activated lap top computer secretaries far more reliable and efficient than the human
Making a telephone call no longer should conjure up visions of operators connecting cables by hand or even of electrical signals causing relays to click into place and effect connections during dialing. The telephone system now is just a multilevel computer network with software switches in the network nodes to route calls get through much more quickly and reliably than they did in the past. A disadvantage is the potential for dramatic and widespread failures; for as has happened.