produced in alliance with Electronic Data Systems (www.eds.com) and Cisco Systems (www.cisco.com) The initial work began in Auburn Hills, MI in 2000. The major savings were planned through the convergence of the voice traffic over the IP data network. The first step in that plan was to build a global network that supports the Quality of Service (QoS) necessary for VoIP traffic. Since the primary partner in this project is Cisco System, which supports VoIP through their range of products called Architecture