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starbucks target market case study
starbucks target market case study
Starbucks Total Quality management strategy
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Target market segments
There are four different market segmentations that Starbucks coffee has targeted to establish its brand equity in the industry. First of all, Starbucks coffee’s demographic segmentation targets men and women in between the age of 25 to 40 years old. (Huff Post, 2013) However, later on the company decided to modify its segmentation to also target students. Starbucks coffee’s geographic segmentation is to target individuals that either goes to the mall, hotel, restaurant and college. Starbucks coffee’s psychographic segmentation targets sophisticated individual who believes in a healthy lifestyles. For last, Starbucks coffee behavioural segmentation is to target individuals who do not care paying the extra price for the higher quality products.
Differentiation points
What make Starbucks Coffee brand different from other competitors such as McDonald McCafe and Tim Horton’s Coffee is that they have higher quality products. They also have higher prices that people don’t care to pay for since they do know that the coffee will be worth the price. Starbucks Coffee brand is also very eco-friendly which is also represented through the meaningfulness of their logo. (McGrath) Their product uniqueness effectively communicates Starbucks Coffee brand.
Positioning
Starbucks Coffee used the unique product positioning as their strategy to represent their brand. Their strategy well represented their product by having uniqueness of their coffee supply. There have exported coffee beans from Ethiopia while their competitors McCafe and Tim Horton’s Coffee only have regular coffee beans of lower quality. This uniqueness has created a strong competitive advantage on the coffee retail market.
Relevance
There are many factors that ...
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...d Marketing Mix. Retrieved from Scribd: http://www.scribd.com/doc/25781010/Starbucks-Targetting-Positioning-and-Marketing-Mix
Starbucks Coffee Company. (2011). Starbucks Company Timeline. Retrieved from Starbucks: http://globalassets.starbucks.com/assets/0e40b1ea48b34b82ae0a987175f1df25.pdf
Starbucks Corporation. (2014). Mission Statement. Retrieved from Starbucks: http://www.starbucks.ca/about-us/company-information/mission-statement
Starbucks Corportation. (2014). Our Brands. Retrieved from Starbucks: http://www.starbucks.ca/careers/brands
Tampon, V. (2013, April 03). Brand Audit: 5 Things A Small Business Can Learn From Starbucks. Retrieved from Digital Philippines: http://digitalphilippines.net/brand-audit/
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The key to its success lies not only in the quality of its products but also the ability to differentiate itself from the competition. With Starbucks, it has always been about quality. The company manages stringent quality control measures for sourcing the finest coffee beans, roasting processes as well as customer service and ancillary products. Furthermore, differentiation is key to market control and Starbucks is unquestioningly the most differentiated specialized coffee brands in the world. From the design of its coffee shops to the music played to the types of products offered, everything has a touch of uniqueness.
Starbucks in today’s date is the world’s largest coffee chain. The brand which was founded in 1971 has established itself as the world’s leading specialty coffee brand with its more than 13000 outlets in 39 countries. The company has had an impressive record of sales and growth also. Something that differentiates Starbucks from others is its coffee as well as the special Starbucks experience. Starbucks serves more than just coffee. It is also known for the relaxing ambience where the customers can relax and sip with their friends. Starbucks is famous for its genuine service, inviting atmosphere and of course superb coffee. The company is committed to quality and it is due to its commitment to quality that its product pricing is also premium. However, despite the premium prices of its products the brand is loved around the world by the customers for the quality of products that it serves.
Because Starbucks set up a brand personality, the operation cares more about selling a kind of “coffee service” rather than partners cannot make delicious coffee.
Get ready, set, GROW!!! That really seemed to be Starbucks mission in life. From 1998 to 2002 they tripled the number of stores that they either operated or licensed. They wanted to penetrate every possible market and they seem to have been pretty successful at achieving this. Starbucks also had defined what they wanted to be when they grow up, in that they wanted to be the third place in a person’s life after their work and home. Starbucks created a unique gather spot for people and for its start targeted mostly affluent shoppers. Starbucks really felt that they were delivering the values of 1) Providing the highest quality coffee, 2) Creating a welcoming and customer focused experience, 3) Priding themselves in their unique ambient atmosphere. So Starbuck’s was not only trying to sell great coffee they were creating a unique experience in doing so.
CEO of Starbucks, Howard Schultz, originally had the idea that Starbucks would have the community/traditional feel in their stores, and still serve high-quality coffee (“Our Heritage” 1). Adding an Italian vibe to the coffee shops, keeping its traditional logo, which is based on a mythical creature, and advertising some of its products in a more “traditional” style accomplished the first goal. For an example, Starbucks recently created a commercial about their Refreshers, which was about cooling someone down in the summer time, with the scenery of Tuscany in the background. Serving high-quality coffee was obtained by ordering coffee beans from where they naturally grow and giving it a perfect roast to give to a customer. It was a marketing strategy that helped Starbucks grow and transform its commodity chain to support gathering more raw materials for a cheaper and more efficient way.
People felt Starbucks was bitter and tasted burnt (The Seattle Times, February 2007). But still Starbucks sells more coffee than McDonald’s. Starbucks means best cup of coffee for many. Question here arises is, why is that so? If McDonald’s coffee tastes better why customers buy Starbucks coffee? The answer to this question is the message we got from the article. Starbucks is customer oriented. It provides personalized services buy writing you name on your cup of coffee. If you a regular customer and drinks same type of coffee, the staff at the outlet you most remembers it. They are friendly. They make you feel
The firm has the first mover advantage on ready to drink coffee beverages. Starbucks was the innovator and was the only offering until recently. Other competitors are beginning to enter the market and will have to provide a reason for the consumer to switch from what they know and enjoy already. This may be the biggest advantage for Starbucks as humans are creatures of habit and tend to stick to what they know and enjoy. Customer loyalty induces the purchaser to stick with the Starbucks brand. Many loyal consumers pick up the RTD coffee at the grocery store in the multi-pack offering. They then keep this purchase in their fridge for when they are running late to work and don’t have time to stop by a store. They can still have their coffee fix without stopping on the way or waiting for the coffee to brew at their home. Lastly, Starbucks has variety of ready to drink options compared to its competitors. The Starbucks website lists fifty five options to choose from. This wide selection has something for all consumers. While all options may not be available at grocery stores there is likely to be a more numerous selection than other brands which will draw in the consumer to find a beverage
There are plenty of options for consumers and allows them to pick whatever they want to drink. With coffee shops all over the world and almost every corner, in addition to growing number of Starbucks stores, it may not be as special to consumers as it once was. Buyers have the power to choice between low cost or high quality, which forces companies to choose a strong and consistent strategy.
There are many topics that arise throughout the case with Starbucks Corporation. Starbucks Coffee is located worldwide and there are many different ways to look at this situation. The company offers a unique range of coffee, lattes, espressos, and café style drinks. The company intended to reach a specific target audience, but has ended up in many different markets and has been growing rapidly. Starbucks has greatly used the “youth appeal” strategy to gain entrance into new markets. However, such enthusiasm cannot be counted on indefinitely; other strategies are always in the works. Over time Starbucks has been able to acquire a solid brand reputation and has a world renowned company logo.
Starbucks Coffee, Tea, and Spice opened its first store in April 1971 in the Pike Place Market in Seattle, by owners who had a passion for dark-roasted coffee that was popular in Europe, but hard to find in the U.S. (Harrison et al., 2005; Venkatraman & Nelson, 2008). The company’s mission was to provide Seattle with the best access to dark-roasted coffee, and sought to educated customers about the product. As a matter of customer education and acceptance of the product, Starbucks grew and expanded into the successful domestic market it is today. Much of this success can be attributed to a focus on the total customer experience and s...
Product: The best quality products are the only items that Starbucks sell. They continue to bring in customers due to the way they make their products as well as new ideas that they’re continually bringing in such as fresh seasonal products that keep the customers coming in for more. Howard ensured that he knows every little thing on the way they make their coffee to ensure fair trade is their number one policy.
Starbucks is an international coffee house and it was created in 1971 when they opened the first store in Seattle, Newcastle. Currently, they own 21,000 stores in 65 different countries of the world, and their passion for the great coffee, excellent service and community interaction exceeds cultures and languages (Starbucks, 2014). This company is the number 1 brand coffeehouse chain in the world due to the best roaster, marketer and seller of speciality coffee. Its main slogan: “Our mission: to inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” (Jurevicius, 2013).
Starbucks must keep up to date with their market research as they aim to stay at the top of the
By remaining true to core competency and a laser like focus effort towards quality; Starbucks has managed to analyze, adapt and create brand loyalty to their particular market and remained the top competitor throughout the coffee industry. Americans in general enjoy a good, hot cup of coffee to start their day. In any given business, seeing a torrid cup of coffee in a cup from Starbucks is not uncommon. Starbucks is one of the most popular coffee franchises in the world with locations in 62 countries. Starbucks has been around since the year 1971where they started off as a coffee bean roaster and retailer. This research paper will briefly explores, examine, and assess Starbucks quality marketing and management strategy. Additionally, this research
Great quality products, customized, served in clean, convenient placed stores for everyday coffee, friendly and fast serving, everything in a pleasant atmosphere - these were just few factors that lead to the great success of Starbucks during the nineties. Their USP was a place where every American could escape from home or work, for a coffee drinking ritual; high quality coffee, according to each customer's taste, served in a special, intimate ambience. Their image was supposed to appeal to anyone, being based on the idea of community, "exploiting" the need of people to interact with each other, in a "third place", away from home or work.