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Essay on the principles of communication
The Role of Nonverbal Communication in Effective Communication
The Role of Nonverbal Communication in Effective Communication
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“What, what did you say?” I often find myself saying this when talking with children. The likely culprit of why is poor listening habits. “Most people spend mere time listening than they spend on any other communication activity, yet a large percentage of people never learn to listen well.” (TLSC, 2008) The above example is what I like to call “pseudo listening.” People will be thinking about something else but appear to be listening and only get about half the intended message. Recently at my father’s (Ron) company because of a pseudo listening instance a $400,000 dollar piece of equipment did not get specked correctly. When it was delivered to the customer at Company B the blast doors did not fit properly on the dryer unit. As one can only imagine, this created a great deal of chaos and grief for both Ron and Company B, because of poor listening habits. Communication is a two way street however, it does seem that the burden lies with the receiver of the message. As the receiver you have to decode the message, in other words, assign meaning to what the source is saying. (Pearson,Nelson,Titsworth,Harter, 2003) If you exhibit poor listening skills one is not going to get a clear meaning of the sources verbal communications.
Negative Factors
Some of the factors that caused a break down at my father’s company were, for starters Ron and the owner of Company B never spoke to each other before the product was delivered. All communications were handled between a middle Company (for the purpose of this story I will call middle man, Mr. X.) Secondly, incorrect specs were given to Ron by Mr. X, because Mr. X didn’t get clarification when he received information from Company B. Lastly, Mr. X decided to quit his job in the...
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...on the speaker, and jot down points that are important and useful. Above all else ask questions to help get supporting evidence to back the sources message. By doing these you can greatly relieve issues that come from poorly listening.
Truly good information but in the real world people are always going to be “pseudo listeners” because as a nation of multi-taskers. That’s just the way it goes now a days. The real problem occurs when I am talking to the children and they don’t listen, well that’s another story in itself……..!
References
Pearson, Nelson, Titsworth and Harter. (2003). Human communication.
Retrieved January 11, 2015 from University of Phoenix, Week One, rEsource.com. 102 Web site.
Oregon State University, (2008) Retrieved January 11, 2015 from http://oregonstate.edu/listening
TLSC. (2008) Retrieved January 11, 2015 from www.tlsc.org
James C. Petersen (2007), author of Why Don’t We Listen Better, offers practical advice on how to communicate effectively and connect with others. In order to help his readers, communicate effectively, Petersen (2007) divides his book into five divisions. Each division builds on the content in the preceding portions. Every segment provides a great amount of information, which will aid people in how they choose to communicate.
Most of us think that we listen well, but we don’t. Not really hearing what others are trying to say can get costly. When people don’t feel heard they tend to get irritated, confused, and pull away from each other. In the book, “Why Don’t We Listen Better?” Petersen describes in detail communication in five sections. Petersen’s communication consists of two people who connect on a gut level through a respectful talking and listening interaction. One person takes the role of the talker and his or her goal is to share his or her thoughts and feelings. The other person takes the role of the listener and clarifies what the talker says in a safe and understanding environment.
As I planed to take this class, I thought this course would be like all other general education courses. I believed that it would be of little use to me. However, after attending the first class, my view has changed completely. I applied each and every theory to my life.
We need to adapt our verbal communication accordingly to the different situations. Working on a learning activity it is important that the children are focused and that we deal with any distractions
Verbal and written communication skills are important competencies in the workplace, as much as 33 percent of the day is spent listening (Walker, R., 2015). Although a significant amount of our time is spent listening, this is a misunderstood skill often overlooked by professionals. “The ability to listen effectively can have a big impact on our ability to communicate well with others. Effective listening can help us build relationships, be more productive, and determine whether others are being deceptive” (Walker, R., 2015). To be an effective manager, teacher, collaborator, or leader one must be an effective listener. Effective listening is processing the information given to you by a speaker, showing that you are listening and attentive.
Faber, Adele, and Elaine Mazlish. How to Talk so Kids Will Listen & Listen so Kids Will Talk. New York, NY: Avon, 1999. Print.
In order to determine whether or not my listening style changes in various situations, I decided to perform an assessment of my conversations over the past ten days. The first evaluation I conducted occurred after volunteering at my child’s school, and yielded some rather interesting results. I reflected upon my conversations with the teachers, and settled on my listening style being more content-oriented; while my interaction with the children was almost completely people-oriented. I had predicted that my listening style would be more balanced between all of the age groups involved; however, I could not relay many of the details discussed with the children after my volunteering time ended. I am happy to say that I did retain most of the content of my conversations with the teachers, but had no recollection of an emotional impression with t...
Interpersonal communication is one of the significant skills while communicating with other individuals. It normally covers an extensive area and includes both verbal and non-verbal communication. Body language and facial expression may affect the accurateness of the message transmission directly. Interpersonal communication skills normally ensure that the message is sent and received correctly without any alteration thus improving the communication efficiency. Learning diverse aspects of interpersonal communication has greatly aided me in better understanding of what it consists. I am capable of applying the knowledge gained from this course to my personal experiences. This paper reflects on my personal experience in learning interpersonal communication.
I work at Geneva Ace Hardware. My most important job, among my many duties, is to help customers. Usually everything goes ok, but there are always a few customers that can be hard to deal with. I’ve had to deal with Mexicans who can barely speak English. I’ve had to deal with Mexicans who use their 5 year old children/grandchildren as translators. I once had to deal with a Canadian couple whose accent was so rich; I would have about a 30 second delayed response to try to convert their English into my English. Then there are the people who just won’t accept my help because I’m only a kid. None of these people compare to the dude that was deaf.
The skill of listening according to Dr. Robert Bolton (1979) extends beyond simply hearing sound as a physiological sensory process but instead requires and involves interpreting and understanding the sensory experience or what is being heard (p 32). It also is an active experience wherein the listener is fully engaged and has absorbed the information of the speaker while showing interest and providing feedback all while demonstrating that they have heard and understand the message. It is a fair assertion that most people in varying relationships and environments listen in what is considered a passive capacity or only digesting and processing bits and pieces of the speaker’s message. This type of listening lends itself to frequent miscommunication, mixed messages and overall misunderstandings. Effective listening on the other hand provides concise communication, decreases interpersonal conflict and mistakes and also...
Use communication skills effectively, use active listening by listening to the other person and paying close attention to what they are saying, asking questions and rephrasing what the person says to ensure understanding.
In all aspects in life effective listening plays an important role in our lives, both professionally and personally. As many of know from experience listening is never easy in fact it can be difficult to understand what is being said by the speaker. Because of laps in attention we tend to misunderstand some of the messages that are being relayed to us or disregard them altogether. Effective listening is important for receiving the correct feedback from those you’re speaking with and requires a focus that should be central to what is being said or what topic is being discussed.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...
The first phase in the listening process is attending. Attending is willfully striving to perceive selected sounds. The most important factor of attending is preparing to be physically and mentally ready to pay attention. We should focus mainly on attending to the message rather than encountering inner thoughts and feelings. In my day-to-day life, I try to get ready to attend even though it could be difficult at times. For instance, the other day when I was home, I had an argument with my mother and I started back talking her. But I realized that I should look directly at her and situate myself correctly. After she finished speaking, I understood what she had meant and that was when I saw an improvement in myself because it made it look like I was interested in what she was saying. To advance your attending skills, another important factor is making the shift from speaker to listener...