The Principles of Effective Communication and Teamwork

The principles of effective communication and teamwork

Table of Contents

Introduction 2

General communication skills 3

Cultural differences (High + low context) 3

Voice 4

Engaging the audience 4

Interpersonal skills 5

Methods 5

Techniques and cues 6

Positive and negative language 7

Body language 7

Subtle and micro expressions 7

Communication in writing 8

Formal (Proof reading, contents page, cover page, clear work, spell checked, grammar) 8

Informal (Instant messages, smileys/emoticons) 8

Note taking 9

Bibliography 10

Introduction

This report shall be explaining the different principles of effective communication and to demonstrate how to use IT to aid those communication skills. This report shall also outline the potential barriers of effective communication and explain different mechanisms that can reduce the impact of communication barriers. There are 4 main stages of communication these are:

- Transmit – This is where the information or message is given out, whether it is written, verbal or visual.

- Evaluate – This is where the person receiving the information may ask questions or paraphrase what they have been told.

- Accepts – This is where the transmitter understands whether or not the person they are communicating with has understood what has been said.

- Receives – This is where the person who originally transmitted the information may either continue to transmit information or try to clarify the point they tried to make, this may be done by rephrasing what they said or even just reiterating the point.

General communication skills

Cultural differences (High + low context)

While communicating the cultural differences between various groups have to be taken into account as differe...

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... just occurs when an individual is talking to their friends or family as there isn’t the same need for formality as there is when for example writing a report.

Note taking

Note taking is a vital part of communication for numerous reasons some being: that people physically can’t remember everything that is said, taking notes can help to keep focus and pay closer attention to what is being said and notes can be used to provide a record of what was covered. Notes can be taken in a variety of ways: they may be a series of ideas followed by bulleted examples or supporting information, they may be in the form of a concept map or they may even be highlighted parts of text on hand-outs.

Bibliography

http://www.skillsyouneed.com/interpersonal-skills.html

http://www.skillsyouneed.com/ips/interpersonal-communication.html

http://www.tero.com/engaging.html