Performance Improvement through 5 S Philosophy ‘Choice, not chance determines destiny’ Abstract: It is an undisputed fact that the success of any organization depends, to a great extent on the quality and performance of its workforce. Several studies by eminent scholars demonstrate this fact. Organizations are also constantly adopting creative and innovative initiatives to make employees happy so as to get the best out of them. This paper tries to relate cleanliness at work with performance improvement taking clues from 5S philosophy. Introduction: The strength of any organization, to a large extent, depends on the quality, knowledge, abilities and performance of its workforce. When people are recruited, more so in the context of knowledge based organizations, every care is being taken to select people who possess necessary and required capabilities. But to the dismay of organizations, the performance of its employees is not matching with the desired expectations of the organizations. In fact this is the beginning for motivational theories and scholars researched on how to motivate employees to get the best out of them for which they are capable and paid for. There is abundant literature on this from Mc Gregor, Maslow, Alderfer, Murray, Herzberg, McClelland, Vroom, Porter-Lawler, Adams, Skinner and others (See Fred Luthans 2005 and others). Consequently, several measures are being adopted by almost all the organizations to achieve excellence in workplaces; notable among the measures are recognizing and rewarding employees through incentives, gain-sharing, profit-sharing, offering benefits, perks, arranging flexi- times and the like. In the process, HRM has come into prominence. The objectives of HRM are not only to ensure right people for right job but also to achieve organizational excellence by ensuring the right people selected for the right job perform in the right way. Determinants of Performance: Performance denotes the actual work turned out by the employee in the job. In other words, performance is the extent of fulfilling one’s given obligations. The specific manner in which the individual enacts and performs his role can be construed as role performance. (See Merton 1957) Performance measurement is a multi-dimensional concept and no single factor can sufficiently explain. Though employees of similar categories and grades are assigned more or less similar roles and responsibilities, performance varies from individual to individual because of different influencing factors. Performance depends not only on abilities and efforts but also on several external and internal factors.
In a business or a workplace, it is essential for the organization, which consists of the employers, the managers, and their employees, to work towards reward programs within the human resources in order to create a healthy and cordial work environment and most importantly, to efficiently achieve business’ goals. In Carol Patton’s (2013) article, Rewarding Best Behaviors, she explains the importance of several companies that are beginning to recognize their employees, not just for the end-results, but for reflecting good behaviors towards the business’ values, such as demonstrating creativity on certain projects, problem solving towards certain issues, and also collaborating with fellow co-workers. Patton stresses that these reward programs could help suffice the overall being of a company as long as the rewarded behaviors correlate with the corporate strategy. Patton expresses that some things human resources must comprehend include “how its company creates success, what drives its business strategy and what behaviors are needed from employees to achieve that success” (Patton, 2013 para. 15). Moreover, the employee would be reflected as a role model for others and perhaps influence them to demonstrate comparable behaviors.
‘If you can’t measure it, you can’t management it’, [Dan vesset and Brian, M. 2009]. Performance management is concerned with the measurement of results and with studying progress to achieving objectives base on the results. Managing performance can tell you what you’re doing well in, and also reveal areas where you need to make adjustments. Measuring performance tells you how far you’ve gone achieving your ultimate
The internal power of humankind that drives him towards performance in the organization is motivation. Motivation is demonstrated and measured by a number of theories and these explain the reasons why people behave in a certain way. As mentioned before, clever management does not simply outsource or cut back the workforce, but seeks other, more successful ways to increase the workforce productivity by analyzing and choosing better approaches. The best incentive Organization plan to achieve high job satisfaction, hi...
Performance is believed to be a function of three factors: ability, motivation and opportunity to perform. Managers should not only make sure that rewards are based on performance, but also that employees receive feedback and are given interesting and challenging tasks. The last step for managers is to provide an opportunity to perform –a suitable working environment, free of obstacles that constrain the employees. In case managers go through all three steps, it is very likely that employees’ performance will significantly increase, according to the formula.
Performance management is a management tool used to value, monitor and measure a company’s strategies that ensure the efficiency and effectiveness of its product delivery. This management tool does not focus on the organisation and on its employees as well as stakeholders. It is a continuous process that entails that managers make sure that organisational and employee values are corresponding (Aguinis, 2005,p.1/2-1/5). Performance Management brings about the competencies in the employees, increases self-esteem by giving feedback to employees, there is a low number of lawsuits because it helps understand the company better (eThekwini Municipality, 2008,p.10-11). According to Pride, Hughes and Kapoor (2011, p.288) performance management creates motivation for employees; one theory of motivation is of Expectancy, which stipulates that employees satisfaction is driven by expectations of what an organisation will offer in return.
Nevertheless, there remains a debate over the differences between productivity and performance, and how they are measured. Performance is comprised of seven dimensions, of which one is productivity, as well as effectiveness, efficiency, quality, profitability, quality of work, and innovation (Haynes, 2007). Productivity is defined as “the relationship between outputs and the inputs provided to create those ou...
Introduction Performance management is the process of establishing a favorable working environment for a given organization such that every employee will have the ability to work at their level best to achieve the organizations goals and objectives. This process basically involves developing clear job description, acquisition of proper work force, providing appropriate training of employees and designing equitable compensation plans along promoting career development for the employees. Managing performance in any given corporate body is one of the most important contributions that managers should put into consideration. Setting up goals, laying down objectives and strategizing on appropriate methods to achieve such goals are the main essentials
Human Resource Management (HRM) is fundamentally another name for personnel management. It is the process of making sure the employees are as creative as they can be. HRM is a way of grouping the range of activities associated with managing people that are variously categorised under employee relations, industrial/labour relations, personnel management and organisational behaviour. Many academic departments where research and teaching in all these areas take place have adopted the title department of human resources management. HRM is a coordinated approach to managing people that seeks to integrate the various personnel activates so that they are compatible with each other. Therefore the key areas of employee resourcing, employee development, employee reward and employee involvement are considered to be interrelated. Policy-making and procedures in one of these areas will have an impact on other areas, therefore human resources management is an approach that takes a holistic view and considers how various areas can be integrated.
Performance management is a process that guarantees an organisation and all of its available resources are working collectively and effectively towards achieving the organisation’s mission or goal. Performance management affords an understanding of what drives an individuals, and even organisations, performance at all levels. An understanding of performance management allows for the identification and minimisation of unproductive areas of an organisation, as well as an ability to predict future performance. It is a powerful tool that can be used by managers at all levels of an organisation to help improve a company’s productivity.
Hiam,A.(1999). Motivating & Rewarding employees: new and better ways to inspire your people. Adams Media Corporation. U.S.A.
The 5S principles are a tool to create a change in employees’ attitudes and engage improvement throughout the workplace. The methodology of 5S focuses on changing employees’ habits within the entire organization to achieve improvements that lead to waste elimination. Training is one method of engaging employees in the process, encouraging participation and understanding of the value, and holding employees accountable for the fulfillment and accomplishment of the process. Because of turnover and multiple employees having this position, it is also recommended that the job detail sheets be posted in visual areas so employees have a clear visual as well as the written procedure to follow. 5S is a strategy for organizational development to improve efficiency, working conditions, and increase learning and changes for the advancement of the organization (Jaca, Viles, Paipa-Galeano, Santos & Mateo, 2014). Implementation of the 5S principles promotes cooperation throughout the organization, encourages employee autonomy at all levels, and empowers employees, leading to increased trust and company
Performance management is used for the basis of promotion, reduction in force purposes (talent management), gives transparency of what an organization is looking for, merit increases, and lastly it provides protection against lawsuits for unlawful termination by keeping written documentation. Performance evaluations are advantageous to both the organization and the employee. A leading advantage of performance evaluations is it gives the employee an opportunity to create and achieve smart goals. Although performance evaluations primary function is to measure whether an employee is a good fit or a bad fit for the organization, its function is so much a broader. Performance management is tool purposely used to motivate employees to examine themselves and determine if they have selected the profession that is best for them; consequently the feedback an employee receives from their superior supports them with increase their knowledge and
The main purpose of Human Resource Management is to increase the effectiveness and contribution of employee’s attainment of organizational goals and objective (Youssef, C.). Many areas of HRM have been discussed in this course. Those areas are EEO and Affirmative action, Human resource planning, recruitment, and selection, Human resource development, compensation and benefits, safety and health, and employee and labor relations. All these categories have an impact on how an organization is managed. Although there are many things that impact a business, the most important thing about managing a business is selecting the right people to help the company succeed.
“Business productivity is dependent on employee job satisfaction”. When an employee feels satisfied, secure and trust the employer, they work harder which will enhance the business productivity (Philip, 1958). Moreover, when the employee feels respected, admired, and appreciated by their employers, they will produce productive work which will generate high profit and revenue and hence less turnover (Kalim, Syed & Muahmmad,
Performance management is a continuous process that creates a working culture to encourage employees to improve their work performance and reach their full potential during their stay of employment. Performance Management also provides strategic direction, develop competency in employees and instill organization value. This paper will identify methods and affects that performance management plan has on the organization and their employees.