Communication is the exchange and flow of information and ideas from one person to another which involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Though managers spend a lot of time communicating, communication does not occur until the information had sent out are fully understood by the receiver. Letting the receiver understand the intend of the message is one of the most important parts of communication. Communication is a leading problem for managers because they are responsible for providing information which triggers efficient and effective performance in organizations. Moreover, it is very important to keep maintaining good relationships in the workplace (Borkowski, 2009). Many say that we are in a communication generation; yet, miscommunication at workplace has been causing companies a lot of losses . Miscommunication could be taken place in any type of work environment, such as, long hour working factories, hierarchical structure of the organization like high tech firms, service based organizations, or in the health care fields. Workplace communications consultancy states that 42% of employees think that their employer is a poor communicator, while 60% are uncertain if their organization is going to a right direction (Beagrie, 2005). Have the ability to communicate is one of the essentials in survival; yet being able to manage communication is one of the most indispensable skills in the business world. However, it would be a disaster when communication is misused or mismanaged. It could be extremely beneficial on many levels by understanding the problems of miscommunication and it can positively affect the workplace dramatically in areas like customer service, interpersonal r...
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...ld be overcome by conscious efforts to devote time and attention to communication, reduce hierarchal levels, tailor words and symbols, reinforce words with action, use multiple channels of communication, and understand each other’s frame of reference and beliefs. By mastering these could improve relationships in the organization, increase profit, decrease turnover rate, and most importantly, move up in advanced management.
Reference
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Borkowski, N. (2009). Organizational behavior in health care. Sudbury, MA: Jones & Bartlett Publishers, Incorporated.
Covey, S. (2004). The 7 habits of highly effective people. New York, NY: A Division of Simon & Schuster, Inc..
Every day we are communicating with each other. this be in various different ways, be it by words, actions or even expressions. For a good and effective manager, communication aids to create and sustain organization operations, through a two-way conversation. "forcing one-way communication on to people without their understanding and without understanding them makes for poor management"(Torkildsen, 2011 P.348). There are four different types of communicating with one another, verbal, non verbal, formal and informal. All four forms of communication on a management outlook may be used to communicate information or knowledge of authority, to delegate responsibilities and tasks and to provide important information. However, as Aquino (2000) stated that conflict is the major disadvantage of communication within the work place. Staff members may use communication to argue and disagree with each other and also with management. Thus, causing tension and anxiety which can prevent completion of tasks and disrupt the teams cohesion. Under conflict, staff may feel as...
Being a good communicator is one of the most essential skills a manager can possess both professionally and personally. In fact, organizations could not exist without some form of effective communication (McShane & Von Glinow, 2015, p. 254). The ability to share an idea by forming a thought in your mind, encoding that message, and transmitting the message via a chosen channel is only part of the process. For good communication to exist, the message needs to be heard. This happens when the receiver realizes a message is being sent through all the noise, decodes it, and understands it. A communication that is received and understood should generate an action. Feedback helps clarify the message between the sender and receiver (McShane & Von Glinow, 2015, pp. 255-256).
Covey, S. R. (2004). The 7 habits of highly effective people. New York, NY: Free Press.
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...cation. It is important to be aware of all of these different factors. Most importantly, it is vital to know that not all communication will end with a positive result and to know when a specific communication needs to be stopped so there are not long term effects of one bad communication. Being a well-rounded communicator is not only vital for a successful career but can also be the difference in promotions and raises.
Covey, S. R. (2004). The 7 habits of highly effective people. New York, NY. Free Press.
The 7 Habits of Highly Effective People was written by Stephen R. Covey in 1989. This book has been on the National Best Seller list for over 200 weeks. Many people have attended Covey’s seminars on the subject. Many companies have required top executives to read this book including AT & T, Dow Chemical, Ford, Deloitte and Touche, Marriott, Xerox and Ritz Carlton Hotels.
One’s career, school life, and even socializing are affected by communication. If you do not know how to communicate, you probably do not have many friends. Communication has been used since the days of the cavemen. When the cavemen learned to communicate they greatly increased their hunting potential. When they learned to communicate on the hunt and before the hunt, they caught much more game then when they were just randomly running after the animals with spears. In school, if teachers and students could not communicate well, how would anything ever get done? In a business, communication is the most important ingredient. Working at a corporation at a higher level, you deal with hundreds of important emails, meetings, phone calls, and other forms of communicating with your co-workers.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.